Business Profile

Credit Cards and Plans

Peoples Payments and Cards, part of Peoples Group

Complaints

This profile includes complaints for Peoples Payments and Cards, part of Peoples Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

79 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband has called and called to get replacement cards as the ones we have are locked and not active anymore due to them locking them. time he calls they say wait 24 to 48 hrs and if u dont receive the new cards call back. He has done this three times and no cards and its been a month. We just want are money back thats on these cards. 2 cards one with 500 dollers and another one with 175 or something just being scammed from us. If we dont get this resolved we will take further legal action.
Business Response
Date: 13/12/2024
The complaint from Rainbow St **** was reviewed and we can confirm that a response was already sent to them in writing.
Kind regards,
Peoples Payments and Cards
Initial Complaint
Date:15/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 15, 2024, I earned a prepaid gift card because I bought new tires. The gift card is managed by My Prepaid Center. I tried calling customer service at ************** on November 15, 2024, and no agent picked up the telephone. I am unable to communicate with My Prepaid Center. My prepaid gift card is not being accepted by any merchants and I am unable to use my gift card. I need an employee to contact me so I can use my gift card. The website clearly states: **************************************************** In ******, Prepaid Mastercard is issued by Peoples ************* under license from ******************** **************************. So I believe Peoples ************* should be able to help **** would like a paper cheque mailed to me for $50, in lieu of a physical gift card that will have similar problems.
Business Response
Date: 22/11/2024
This is to acknowledge the complaint from ** **. It was determined that multiple attempts to reach them were made, however no response was received. An additional attempt was requested to be completed to assist in this investigation.

Kind regards,
Peoples Payments and Cards
Customer Answer
Date: 25/11/2024

Complaint: 22563617

I am rejecting this response because: The company has not made any attempts to contact me, nor have they provided a contact name or phone number or email address.

Sincerely,

** **
Business Response
Date: 03/12/2024
The subsequent complaint from ** ** was reviewed and we can confirm we have received information that their concerns have been addressed.

Kind regards,
Peoples Payments and Cards

Customer Answer
Date: 04/12/2024

Complaint: 22563617

I am rejecting this response because: my concerns have not been addressed by People's Group, nor have my concerns been resolved either. Moreover, no employee from People's Group has been in contact with me at all. I cannot in good conscience recommend People's Group to friends or family for future business. I expect a paper cheque from People's Group for $50 to be sent to me by overnight courier to my home address to resolve this complaint.

Sincerely,

Li Hems
Business Response
Date: 11/12/2024
The subsequent complaint from **** **** was reviewed and we can confirm a response was sent to them to address their concern.

Kind regards,
Peoples Payments and Cards
Customer Answer
Date: 13/12/2024

Complaint: 22563617

I am rejecting this response because: People's Trust has failed to provide me the refund cheque as required by them. My complaint has been outstanding for 30 days, and People's Trust has been unwilling to mail me my refund cheque to resolve this issue.

Sincerely,

** **
Business Response
Date: 23/12/2024
The delivery of the refund check is underway. We are in close coordination with our program partner to obtain concrete information regarding the delivery timeframe and once this knowledge has been confirmed ** ** will be updated and communicated in writing.

Kind regards,
Peoples Payments and Cards
Customer Answer
Date: 06/01/2025

Complaint: 22563617

I am rejecting this response because: as of January 6 , 2024 I have not received any refund cheque

Sincerely,

** **
Business Response
Date: 15/01/2025
The subsequent complaint from ** **/**** **** was reviewed and due to the recent postal strike, delivery delays were expected. An additional offer was presented to them (virtual replacement option); however, no response was received.

Kind regards,
Peoples Payments and Cards
Customer Answer
Date: 17/01/2025

Complaint: 22563617

I am rejecting this response because: As of January 17, 2025 I still have not received my refund cheque. The merchant has many different methods of document delivery at their disposal but the merchant is refusing to use them.

Sincerely,

** **
Business Response
Date: 24/01/2025
This is to acknowledge that the most recent response from Ms. ** **/**** **** was received. We can confirm a response was sent to them in writing and details were provided regarding their concerns.

Kind regards,
Peoples Payments and Cards

Customer Answer
Date: 30/01/2025

Complaint: 22563617

I am rejecting this response because: As of January 30, 2025 I still have not received my refund cheque. The merchant has many different methods of document delivery at its disposal but the merchant is refusing to use them.

Sincerely,

** **
Business Response
Date: 07/02/2025
The subsequent response from ** **/**** **** has been added into their complaint file.

Kind regards,
Peoples Payments and Cards
Initial Complaint
Date:10/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband bought me two $500 prepaid **** gift cards (the perfect gift) for Xmas 2021. Upon activation, both cards were showing a balance of only $60 or so remaining. All charges were online companies in the **** or spas in *******. These were gift cards having zero evidence of tampering, sealed in plastic with a security strip over the card #. Upon filing a dispute for the first card, the company told me they could do nothing for me. I have now filed a dispute on the second card and will receive the same response: any charges over 30 days cannot be disputed sorry youre out of luck. So am I now out almost $1000 and this company gets away **** free. They should be shut down. This is clearly internal fraud. Either the cards are copied in house or they have been hacked, which they would have been alerted on. Any way you spread it, this is not my fault. Current case # with company is CS14212929
Business Response
Date: 18/10/2024
This is to acknowledge the complaint from Ms. ********** We can confirm a response was sent to them in writing and that a resolution has already been offered.

Kind regards,
Peoples Payment and Cards
Customer Answer
Date: 21/10/2024

Complaint: 22404282

I am rejecting this response because: I accept the resolution offered for the one card, but what about my other $500 card on case *********?

Sincerely,

******* *********
Business Response
Date: 01/11/2024
The subsequent complaint from Ms. ********* was reviewed and we can confirm a response was sent to them to address their concern.

Kind regards,
Peoples Payments and Cards
Customer Answer
Date: 05/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:20/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
months ago I purchased a 60$ vanilla prepaid **** and it never left my hands and was only used to check the balance on the website on the back of the card and the card was locked supposedly from the information being compromised on the card even though their policy states they aren't responsible if fraudulent activity occurs on your card and when I called customer service about the problem (which my significant other had same problem almost) the difference being they sent her a replabement card in the mail for me they are requiring that I send them my ID proof of adress and receipt before they are willing to consider sending a replacement as they must investigate the situation first because this was a while ago I no longer have receipt they are telling to to go to the store and have them go months back and give me a replacement receipt or else there is nothing they can do. oh and dont forget before I spit any of this out to customer service they being all knowing first told me the issue was because I used ****** search engine to get to their website instead of typing it in directly and basically wound up on a fake website and compromised the information funny because no transactions were attempted at all and info hadn't been used anywhere else but somehow they knew that website the info was entered which if its not them or their website how were they able to tell it was done when no transaction was attempted and nothing was used and don't forget them not being responsible for issues like that on the card in the first place I've wasted so much time and effort on this and don't forget the 2 weeks I starved cause my groceries were stuck on that card and knowing there is something fishy and illegal going on still debating on contacting a lawyer and starting a lawsuit because no way is this legal and refusing to help me without producing id they have no right to with hold my money unless documents are provided also providing a temp scam email for them to be sent to to.
Business Response
Date: 27/09/2024
This is to acknowledge the complaint from Mr. ***** It was determined that we are still investigating the matter with the card program linked to their prepaid card. A resolution will be provided to him once we have completed our investigation.

Kind regards,
Peoples Payments and Cards
Initial Complaint
Date:16/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i PURCHASED A PRE PAID MASTERCARD OF SECURESPEND. $120 LEFT ON THE GIFT CARD WAS FRAUDENTLY USED BY SOMEONE.DISPUTE TO RESOLVE AND GET REFUND OF $ 120 HAS NOT RESULTED . COMPANY FAILING TO RE OPEN THE **** TO INVESTIGATE AND NOT WILLING TO GIVE OPTIONS TO ESCALTE TO OMBUDSMAN OR ANY OTHER .
Business Response
Date: 25/09/2024
This is to acknowledge the complaint from **** *****. It was determined that their concern is still being addressed and investigated. Communication is presently ongoing with **** *****. They will be kept apprised when new information becomes available.

Kind regards,
Peoples Payments and Cards
Initial Complaint
Date:11/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $230 vanilla gift card and have tried multiple times to use it online and it has been rejected and locked. I cannot cash the card out and just want my money back. This is ridiculous. Card number - ****************, exp 06/35, 317 (3 digit code)
Business Response
Date: 17/09/2024
This is to acknowledge the complaint from Ms. ******* We can confirm a response was sent to them in writing and details were provided regarding their card product.

Kind regards,
Peoples Payments and Cards
Initial Complaint
Date:06/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a SecureSpend gift card from ******* and loaded it with $200. I tried to use it immediately after for food, gas, and even at ******* and it was declined each and every time, even though it was saying I had an available balance of $200. I called customer service for 2 days before I was able to speak to an actual person. They sent me a new card and when I called to activate it I was told the card number had been compromised and they would have to send me a new one yet again. When asked about a refund she told me it would take at least 4 weeks. That is unacceptable! I never wouldve purchased one had I known I wouldnt be able to use it. I feel like Ive been scammed.
Business Response
Date: 13/09/2024
This is to acknowledge the complaint from Ms. ********** It was determined that they are required to submit additional information for their case and was provided instructions to resolve their concerns.
We can confirm that Ms. ********* was contacted and was required to supply additional information. Please note the instructions advised below:

Kindly reply to this e-mail with the following information:
1) Photos of the prepaid card:
FRONT For security reasons please do not include your full card number. The card number should be supplied by providing the first six and last four digits only. (Please mask the middle digits.)
BACK Please mask the 3-digit CVV/CVC code.(The 3 digits beside the signature panel)
2) Information about how the card was obtained (name of retail store, location, Proof of Purchase/receipt, card packaging)
3) Photo of the receipt and card packaging (if available).
4) When did you first attempt to contact the **************** line (toll-free number on the back of the card)? Please provide the date and name of the agent (if known). If you were successfully able to speak with an agent, please provide a summary of your discussion.
5) Any additional information that you would like to share regarding your complaint.

Kind regards,
Peoples Payments and Cards
Initial Complaint
Date:13/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On this July I purchased a vanilla **** prepaid card with a $75 balance, the card number is ****************, and the expiration date is 04/28. And when I first tried to use it in a local retail store the transaction was declined.Then I immediately contacted the customer service number which is at the back of card, the *** did some check and promised me to send a replacement card to me in 14 business days, I was fine at that time.But around mid of the July when I got that replacement card, with card number ****************, expiration date 05/29 and tried to active it, some errors happened and I immediately called the customer service again. This time they used the same excuse saying that they detected some vulnerabilities and in order to protect my fund they locked the replacement card again. What the hell? The card has never been used and I had no idea how vulnerabilities came. The *** promised that in 5 business days they will issue a new replacement card for this old replacement card. Well, I have no choice but to agree with the solution.But now, almost one month has passed and I still have not gotten the new replacement card. This time I do not want anymore replacement cards, please refund my funds as a cheque to my address ***************************************************************
Business Response
Date: 23/08/2024
We can confirm that the final resolution was presented to the Customer ***************** and a resolution was communicated to them in writing regarding their refund.

Kind regards,
Peoples Payments and Cards
Initial Complaint
Date:02/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Madam or Sir,I purchased in one of the Canada Post store a **** gift card $210 CAN from People Trust Canada. I am disputing the balance which is linked to the **** gift card. It shall remains at least a credit of $30 dollars on that credit card. I called several times the customer service to ask for a refund. However they did not attend to my request. On my account only the last debit and the first credit is available. The system does not retrieve the history of my transactions. Based on the full record of my transactions, you shall see that the balance on the credit card is wrong.In short, I am writing to dispute the displayed balance. It shall remains at least $30 on that gift card after computation of the transaction history. Put simply, there is an issue with foreign currency conversion and the balance showing on. Can you help with this matter ?I am looking forward to seeing from you soon.Yours Faithfully,***** *********************** Credit card number : **************** Serial number: ************ Last credit on the card: $210.00
Business Response
Date: 09/08/2024
This is to acknowledge the complaint from *********************** and it has been reviewed. We can confirm a response was sent to them in writing and that a resolution has already been offered.

Kind regards,
Peoples Payments and Cards
Customer Answer
Date: 11/12/2024
Dear Madam,
I am writing unto you regarding the complaint #********. The second party has not refunded the claimed amount till

now. I provide to them an option to refund through direct deposit. However I have not heard from them since.

May you help ?

I am looking forward to seeing from you.

Thank you very much.

Aymar S NAHUM

Entrepreneur
Business Response
Date: 18/12/2024
The subsequent complaint from ***** S ***** was reviewed and we can confirm a response was sent to them to address their concern.

Kind regards,
Peoples Payments and Cards
Initial Complaint
Date:26/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a prepaid powerplay MasterCard for $500.00 in December of 2023. In July of 2024 I wanted to use the card and had an issue. I contacted the company and was told they do not support these cards and I would need to download an app and set up an account. The app did not work and was then asked to supply pictures of the card and my physical address. Apparently I am going to be getting a cheque mailed to me as a refund. This seems like it has to violate some regulations, as money is essentially being held hostage in exchange for personal information. A pre paid credit card should be as good as cash in my wallet.
Customer Answer
Date: 26/07/2024
The company is saying they will send me a cheque. This seems unreasonable though. This was a prepaid card. There should be no issues. I am also skeptical about the personal info they have collected to issue a refund. I imagine they could use this data to profit further. It just seems criminal that i have a 500 dollar pre paid card that is being held hostage. Card holders should be more than refunded for their troubles, and the company should be investigated for fraudulent activity. At the very least they should be forced to stop selling their products until they prove they can provide a functioning card. But for sure I want a refund ASAP.
Business Response
Date: 02/08/2024
The complaint from ********************** reviewed and we can confirm that a response was sent to him in writing.

Kind regards,
Peoples Payment and Cards

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Peoples Payments and Cards, part of Peoples Group is BBB Accredited.