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Business Profile

Electric Bike and Scooters

Gyroor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there, I placed an order in the middle of April for Electric Scooter H-40, after receiving the item and going off of the description I thought this would be a great starter scooter for my nephew, after he tried it for a few minutes it didn't hold up to what the description said, it lagged and after a small amount of time the battery was next to nothing. I contacted the business and they did respond at first and they gave me instructions on how to proceed with my return. I contacted them by (email) only as there's no number to call, and I emailed them my receipt from ***** with the order number and when it should be received. I did get a response again telling me that they did receive my return on the 13th of May and that it was at the warehouse for inspection, now its been radio silent from them ever since and I have tried emailing to see where we are at and no response and I'm getting very upset, this was a birthday gift for my nephew and at this time I'm out $339. I took pictures and packaged the item as requested, I have the pictures if its needed, all I want is my money back (Period). This company should not be allowed to do business with all the false advertising and withholding customers money......Buyer Beware!!!!!

  • Initial Complaint

    Date:22/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Gyroor Z8 Electric Bike on December 11, 2023. We have had nothing but problems. The front tire has fallen off. The brakes do not work which has resulted in an accident and visit to the emergency room. We took the bike to a bike shop and they tried to make adjustments but said they were not able to fix the issues. I contacted Gyroor on May 17, 2024. We sent in videos and photos from May 17th until today. Gyroor sent videos and photos back, none of them speaking, so it is just videos of them trying to show us how to "fix" the faulty bike. I have asked to have phone conversations and they claim they do not have a phone number, communication is email only. I have offered to send the bike back, take to another shop for repairs and be reimbursed, or to just receive a refund since we are still within our one year warranty. They keep dragging this out in an attempt to not resolve within the warranty time frame. This bike is un safe and has not been used in months due to having no brakes and a loose front tire. We have tried everything we can to make the recommended repairs. We have over 20 emails in the 6 months and nothing is being resolved.

  • Initial Complaint

    Date:16/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased scooter May 27, 2024. Order number: GYROOR13825. Experienced problems the first week of having it with the scooter intermittently stopping mid motion even with a full battery. By June 18, 2024, it stopped working all together. We emailed GYROOR on June 18, 2024 to ask for assistance with our new purchase. It took them 5 days to respond They asked us to send them a video of the problem which we did that day. On June 29, 2024, they responded it could be the throttle. We can send you one.We responded on June 29, 2024 that we wanted to return it and get a refund. On July 1, 2024 they emailed asking us to give them another chance and that they would send us a video and the part. On July 1st, 2024 we begrudgingly agreed via email for them to send the throttle. It is July 15, 2024 and we still haven't received the part. We emailed them twice in the mean time to ask when the part will be here and they havent responded. We regret purchasing from this company since after having these issues with non responsive customer service, weve found many other complaints about GYROORS failure to respond and solve the sane issues with other customers. They should not be allowed to stay in business as they are taking other peoples money for a poor quality, expensive item and not doing anything to rectify the problem.

  • Initial Complaint

    Date:09/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 ******* ** hoverboards on Dec 18 2022 and paid 299 plus tax each for them for my twins as a Christmas gift. They were opened about a week or so later and charged. The next day we went to try them and one would not work properly. There was an issue with the battery. It would not hold its charge. We contacted the company regarding this matter on Jan 19 2023 and it was Feb 28 before they finally responded to several emails to them. We did a lot of troubleshooting back and forth and determined that they would send a new battery replacement. We have yet to receive this replacement and when I email them it seems we just get a run around and the battery is still not sent yet. Would really appreciate some help to get this issue resolved or to get our money back. Thanks for your time.

    Business Response

    Date: 23/11/2023

    Dear Better Business Bureau

    According to the customer's problem, we have given an urgent solution.

    1. We will send the ** battery to the customer urgently, and the tracking number is expected to come out in a few days.

    2. Considering the customer's experience, we will re-send the ** balance car to the customer.

    After these two tracking numbers come out, we will immediately send an email to inform the customer. We have sent an email to tell the customer about our solution.

    Best Regards,

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a scooter for my grandchild for Christmas and it stop working less than a week. Once I found out the scooter was no longer working, I immediately contact the business which you cannot get anyone on the phone. I spoke to the service team and took videos and pictures as requested. They finally told me that they would send a part to fix the scooter and requested my address. I never received the part. I am requesting a new scooter or a full refund. I should not have to fix a scooter that I paid over 200.00 for. The business is no longer responding to my emails.

    Business Response

    Date: 30/05/2023

    Hello

    The order ********** was placed on Dec 7th 2022,customer has contact with us in April 2023,and  our service  is actively helping customers to solve problems.We send a small part to replace,the samll part is out of stock in our US warehouse,so we send it from china,and we update the tracking number to customer.the part will delivery in this week.check the attached screenshot. We will follow up on this matter and resolve it properly,thank you.

    Gyroor

    Customer Answer

    Date: 30/05/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* *****

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