Business Profile

Electronic Equipment Dealers

Best Buy Canada Ltd.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
The BBB of Mainland BC handles all complaints for Best Buy and Future Shop nationally. This report reflects customer experiences for all of Canada.

Complaints

This profile includes complaints for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

689 total complaints in the last 3 years.
154 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/12/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date of transaction Nov. 24, 2024 I purchased a TV at a Best Buy Retail Location and since the TV was not in stock, they arranged to have the TV delivered.Purolator called me on Nov. 27, 2024 to tell me the box and TV were damaged and I said to return the TV back to Best Buy warehouse. Purolator told me to call Best Buy, which I did the same day, to tell Best Buy of the damage and delivery refusal. Best Buy has refused to honor the refund because the TV is still with Purolator. Purolator has probably thrown the TV out and they don't care, they were paid.I have called Best Buy every week, as per their instructions, and every week they say the same thing " you need to wait 5 business days before we will process the refund". It has now been 3 weeks and today they said the same thing.Best Buy just keeps delaying. All I want is my money back.
Business Response
Date: 13/12/2024
Hi *******,

We have received your case in regard to a complaint made to the Better Business Bureau.

Based on what I can see, the latest updates on the tracking information does indicate that your unit has been returned to sender under Purolator tracking number ************. The unit is in transit as of today and should be received by our depot shortly. As soon as it has been received, our depot will contact the store to issue the refund back to your original method of payment. You will need to return to the store location for the refund as this was an in store purchase.

If you have any questions or concerns, please don't hesitate to reach out.

Thanks,

The Best Buy Team
Customer Answer
Date: 16/12/2024

Complaint: 22674226

I am rejecting this response because:
I have just checked the new tracking number ************ issued by Purolator.
Below is the updated comments from Purolator:
Mon. Dec. 16, 2024 - 8:07 a.m.********, BCShipment may be delayed due to packaging issue
This is exactly what Purolator has done under the previous tracking number 335071559942
Purolator is stalling. I want my refund and do not want to be subject to the whims of Purolator.
Best Buy needs to take ownership of this issue and give me my refund. Best Buy owns this package and owes me a full refund.
I will not wait until Purolator decides when they MIGHT return the package.

Sincerely,

******* *******
Business Response
Date: 17/12/2024
Hi *******,

Thank you for your response!

Based on the latest tracking updates, it looks like your order has been shipped back and received by our depot on December 17, 2024.

As this is a store order, you will need to return to the store location for your refund. We are unable to refund store orders from our end as customers will need to return to the store with the original method of payment for this.

Please let me know if you have any questions or concerns.

Thanks,

The Best Buy Team
Customer Answer
Date: 18/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:11/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Worst customer service experience ever with ********************, literally hours on multiple calls and follow *** leading to weeks of charges to my M/C and no product and no refund issued despite them clearly seeing knowing and agreeing that Ill never receive the order. Supervisor escalation provided no support and they were rude to and my wife. Bestbuys failure to act and placing undue hardship on their customers will be the demise of their business. I placed an online order total $255.24 for three products 11.24.24 (proactively well in advance of xmas, products were childrens gifts) 11.28.24 I was notified by ********* they have my order but Best buy didnt put street name on the order therefore they cant deliver and I need to follow up with Bestbuy, 11.28.24 I notified Bestbuy of issue and request action, they say they did it. 12.05.24 I follow up with Purolator for status as still not received and they say they havent received updated address info from Bestbuy, 12.05.24 call Bestbuy again , on hold plus call over 20 min, then request update and action, they say theyll do it , 12.07.24 receive call from ********* stating product was held as long as they could, in fact 24hr longer than typical and they had to ship it back and then they received Best buy address update later but too late and that I need to follow up with Bestbuy again, 12.10.24 called Bestbuy confirmed item was not received charges ************************************************ ship products immediately, they declined, said theyll have to wait until they receive the products, date unknown, unknown tracking, etc and then theyll start a refund process and I should see refund 7 to 10 business days after that, so by the time this is done theyve taken my money for over a month, despite hours on calls asking for help across multilevels they told me no, you wait, we can and will do nothing until we (Bestbuy) are good and ready. I proposed any other solution other than no action to help me but nope nothing.
Business Response
Date: 11/12/2024
Hi ******,

We have received your case in regard to a complaint you have submitted to the Better Business Bureau.

Please allow me to offer you our sincerest apologies for any inconveniences we may have caused.

Based on what we can see, it does look like the address change request was not received in time as ********* has returned the unit back to sender. Once our depot has received the unit back, a full refund will be issued back to your original method of payment within 10 business days.

If you would like an update at anytime, please don't hesitate to contact us.

Thanks,

The Best Buy Team
Customer Answer
Date: 12/12/2024

Complaint: 22669678

I am rejecting this response because:

You took my money, failed to provide products, you have already confirmed that the products are en route back to you and that I will not receive them.
Why are you withholding my refund until you receive the products and forcing me to endure undue hardship?
Further when I prompted other options such as immediately ship a replacement order you declined.
When I asked for another level of support I wad declined.
Your supervisor treated me poorly during our phone conversation.
Here you offer nothing other than suffering as a customer.
I demand a refund of my total $255.24 immediately.
Sincerely,

****** *******
Business Response
Date: 17/12/2024
Hi ******,

Based on the latest updates, it does look like your unit was received at our depot and a full refund was issued back to you on December 16, 2024. The refund should be reflected on your account in the next 3-5 business days.

Please let me know if you have any questions or concerns.

Thanks,

The Best Buy Team
Initial Complaint
Date:10/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
25 nov I ordered a Apple Watch Ultra 2 for my wife, called in immediately to change the shipping address, Canada post is on strike, ********* does not deliver to my area. Called back 5 more times to verify it was changed before shipment was picked up by *********, it was not. Its in a container in ****** waiting to be transferred to Canada post when they come off strike. Called back ordered another watch while on the phone with customer support, December 5th, (****) was her name, said she would change shipping address immediately. Said she would call me back in 2 hours and send me a verification, She did not. Called back with (Purolator support) on a 3 way call, Purolator explained to a supervisor this time that address had to be changed before shipment or same thing would happen, this was the 7 December, got an email assuring me it would be changed before pickup. Shipment picked up on the 9th December, I get a notification and its still not changed. This is almost 3000$ worth, and I still wont have anything for my wife on Christmas because of this. Wont give me a refund because they need it back before doing so, theyve even requested a return from ********* for the first watch, so now that has nothing to do with me whatsoever, and still cant get a refund on that 1. Now Im broke, Bestbuy as all my money tied up, so I cant buy anything else anywhere, After s******* up the first watch, and approx 20 calls in total, you would think they would of done something right on the second watch. A simple shipment address change was all I asked for, was that to much? Ive had nothing but excellent service from Bestbuy before this, but this ruined my Christmas.
Business Response
Date: 13/12/2024
Thank you for reaching out to us and sharing the details of your experience. I truly regret the difficulties and frustration youve encountered, especially during this time of year. Please accept my heartfelt apologies for the inconvenience caused.
Regarding your orders, I understand how important it is to resolve this matter promptly. Currently, neither of the shipments is marked as "Returned to Sender" in the carriers tracking system. Once the products are returned to us and their status updates to "Returned to Sender," we will immediately process your refund.
For the address change on the second shipment, we did request the update directly with the carrier. However, due to the significant volume of deliveries they are managing during this peak season, carriers like ********* are not always able to update delivery addresses or shipment statuses in a timely manner. I deeply regret the added stress this has caused and the impact it has had on your holiday plans.
We value your loyalty to Best Buy and your history of positive experiences with us. I am truly sorry that this situation has not reflected our usual standards of service. While this doesnt undo the challenges youve faced, I want to assure you that we are closely monitoring your case and will ensure it is resolved as quickly as possible.
Thank you for your patience and understanding.
Initial Complaint
Date:09/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #********** was placed on December 2, 2024, for two GEEKOM A5 Mini PCs totaling $1,158. Despite receiving a cancellation email on December 7 citing a "security verification issue," the items were delivered that day without tracking updates. The order still shows "in progress" on the website.Order #********** was placed on December 3, 2024, for an ASUS ROG Strix G16 Laptop at $3,099. It was canceled on December 7 for a "security verification issue." ******* confirmed no authorization attempts were made, contradicting Best Buys claims.Order #********** was placed on December 8, 2024, as a replacement for Order #**********. It remains pending due to a delayed "security verification." Despite a promise to resolve it by December 11 at 11:24 AM EST, no confirmation has been provided.Nature of the Dispute:Best Buy handled these orders inconsistently, with unclear cancellations, significant delays, and contradictory information. Orders #********** and #********** were canceled without prior notice or the chance to resolve issues. Order #********** was mistakenly canceled but delivered, while #********** remains unprocessed. No tracking updates were provided for delivered items, and customer service responses were often contradictory.Resolution Efforts by Business:While Best Buy acknowledged delays and apologized, their responses have been inadequate. They failed to update the status of Order #********** or resolve Order #********** despite their commitment to do so by December 11.Desired Resolution:I request an immediate resolution of Order #**********, including confirmation of processing and shipping. I seek clarification on the cancellations and verification issues, with evidence of authorization attempts for Order #**********. I also request $300 in compensation for delays, poor communication, and wasted time, along with improved processes to ensure transparency and accountability.
Customer Answer
Date: 09/12/2024
Please remove the section about compensation for time and pain.
Business Response
Date: 13/12/2024
Dear Valuable Customer,
Thank you for reaching out to us and sharing your concerns regarding your recent purchases. We sincerely apologize for the inconvenience caused to you with these orders. Please note that we have assigned your case to one of our customer service agents, who will be in touch with you shortly to rectify your concerns and provide you with a resolution. We request you to please respond to the email and work with our agent towards an amicable resolution.
Regards,
Customer Care Team
**********************
Initial Complaint
Date:09/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Appliance order from Best Buy. I cannot coordinate the delivery at all. I cannot get a representative to speak to. The regular line says that they don't handle appliances and give me an appliance number. The appliance number just hangs up on me. They do not respond to my customer service emails.
Business Response
Date: 16/12/2024
Hi ***,

I hope this email finds you well,

I will inform the delivery team about the buzz code 1211 and emphasize the importance of this information. I hope everything goes smoothly for you.
I apologize for the frustration you experienced due to the lack of direct contact and the issues with our official phone number. We are working to improve our service.
If you have any other questions or concerns, please do not hesitate to contact me by replying to this email. I would be happy to assist you as best as I can.
Thank you for your patience and understanding.
Best regards,
Yas
The Best Buy Team
Initial Complaint
Date:09/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Canada,I am writing to formally file a complaint against Best Buy Canada regarding an unresolved issue with my order and a lack of follow-through on their cancellation and refund policy.Order Details:Product: Apple iPad Pro 13" (M4) 512GB with Wi-Fi (7th Generation) - Space Black Price: $1739.99 Order Number: ********** Web Code: ******** Date of Order: December 2, 2024, 2:17 PT After placing my order with Best Buy Canada on December 2, I quickly realized that the item was being fulfilled by a third-party marketplace seller, not Best Buy directly. Immediately upon realizing this, I contacted Best Buy Canada customer service to request that the order be canceled before it was shipped or ************ per Best Buy Canada's own policy, customers are allowed to cancel their orders before the item is shipped or delivered. I acted well within this policy by contacting Best Buy customer service within hours of placing the order to ensure the cancellation.I contacted Best Buy customer support 3-4 times via phone and live chat, and each representative assured me that the order would be canceled, and I would be issued a refund. However, the seller has failed to respond, and Best Buy has continually given me conflicting information.On one occasion, I was informed that if the seller did not reply within 3 days, Best Buy would escalate the matter and initiate a refund. Now, over a week has passed, and I am being told that Best Buy cannot issue a refund, as the matter is left entirely up to the third-party seller.I find this situation to be extremely frustrating. I have made multiple attempts to resolve the issue, and I am continuously receiving inconsistent responses from Best Buy. I was assured that my cancellation request would be honored, yet now I am being told the opposite. This situation has caused me significant emotional and mental distress, as I was planning to give the item as a gift, and I will be going on holiday soon.
Business Response
Date: 10/12/2024
Hi Loujeine,

We have received your case in regard to a complaint you have made to the Better Business Bureau.

Based on the latest response from our Marketplace Support Team, it does appear that your order has been cancelled. As such, the pre-authorization hold you may see on your credit card should be dropped in the next 3-5 business days.

Please don't hesitate to reach out.

Thanks,

The Best Buy Team
Customer Answer
Date: 12/12/2024

Complaint: 22656008

I am rejecting this response because:
The business claims that they refunded my money, but this is simply not true. Here is what happened:
I placed an order on December 2nd, and I immediately canceled it the same day. Best Buy confirmed the cancellation of the order on December 2nd, and the refund for the total amount of $332.99 was processed. However, despite the refund, Best Buy later recharged my account for the same amount of $332.99 on December 10th, without my authorization and without my consent. This is highly concerning, as it appears that Best Buy is still able to charge my account and ship items after I have canceled the order.
One critical point I want to highlight is that I canceled the order before the amount was even authorized. When I contacted ***, they confirmed that Best Buy did not authorize or deduct the payment until December 4thtwo days after I had canceled the order and after the seller had confirmed the cancellation. This shows that Best Buy and the seller have acted inappropriately by charging me after I had already canceled the order.
Additionally, despite canceling the order and informing the seller that I would be traveling out of the country and unable to return the item, the seller proceeded to ship the product. Best Buy has refused to assist in resolving the matter, allowing the seller to act without regard to my cancellation request. The seller falsely claimed to have handed the items to ***. However, when I contacted *** and even confirmed with Best Buy agents, they acknowledged that the shipping link was invalid for several days, and the items were never actually handed over to *** during that time.
I am being lied to and scammed, and I am deeply frustrated that Best Buy is allowing this to continue.
I have also tried multiple times to call Best Buy agents and specifically requested someone who could help me resolve this issue. I was promised that a supervisor from Best Buy Marketplace Sellers would call me within 24 hours, but I never received any call or follow-up. I even requested that they send an email confirming they would call me, which they did, but still, no one reached out to me or contacted me in any way.
The seller is clearly attempting to scam me, and Best Buy refuses to help, instead keeping me stuck in a loop of lies and misinformation. I am demanding an immediate refund of the unauthorized charges and a resolution to ensure that this does not happen again.
Please assist in escalating this matter and holding Best Buy accountable for their actions.
Everything is with evidence and proof as in attachments

Sincerely,

Loujeine Cheheitli
Business Response
Date: 17/12/2024
Hi Loujeine,

Based on the latest updates on your order, it has been cancelled as of December 10, 2024.

I do apologize for any inconveniences we may have caused with the delays.

Thanks,

The Best Buy Team
Initial Complaint
Date:09/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased **************** product from Best Buy online. This is a digital product, where a download would be received once purchased. The purchase was made among a few other items which were delivered physically to my home. I reached out to inquire why I had not received anything, and the customer service agent in the chat review my order and said it would need to be transferred to another department. This other department would get back to me in approximately 24 hours. I waited a week, and no response. I followed up through the Best Buy chat line Dec 7, and received the same response. The person would have someone get back to me in 24 hours. No reason why. I requested a refund, and the told me because it is a digital download they cannot process a refund. And they will not help me in any way. I must wait 24 hours. I paid $129,99 plus tax CAD for the **************** Product. I will be reporting this to my ************ as well. Here is the original confirmation number from the first chat ********, and for Dec 7 /24 the chat confirmation is ********
Business Response
Date: 11/12/2024
Hi ********,

I hope this email finds you well.
We received your escalation regarding the digital download under your order. Please accept our sincere apologies for the inconvenience this has caused you.
Our team is currently investigating the issue, and we will provide you with an update as soon as we have more information. Your patience and understanding are greatly appreciated during this process.
If you have any additional details or concerns, please dont hesitate to reach out.
Thank you for bringing this to our attention.

Best regards,

The Best Buy Team

Thank you for visiting BestBuy.ca
As a customer of **********************, we may send you promotional emails. If you do not wish to receive promotional emails from Best Buy Canada, please feel free to unsubscribe.

Best Buy Canada Ltd. **********************************************************************

Contact Us | Returns Exchanges | Privacy Policy | Terms & Conditions

Customer Answer
Date: 12/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:04/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) I have placed an order with Best Buy online and they system cancel my order the next day sighting something not match up. 2) Then I re-order the same item the next day and waited. This time order just pending for more than 4 days and after multipe escalation they cancel my order again sighting the exact same reason as last time.3) I called in to complain and they cannot tell me what is not matching up.Why they cannot disclose what the matching issue is? Customers are very frustrated.
Business Response
Date: 05/12/2024
Dear Valuable Customer,
We are reaching out to you regarding your recent complaint about not being able to place an order through our website. We sincerely apologize for this nuisance and wanted to assure you that your case has been assigned to one of our customer service agents who will be reaching out to you shortly to address your concerns and provide a prompt resolution. We request you to please respond to the email that you will receive from our team so that we can resolve this issue promptly.
Regards,
Customer Care Team
**********************
Initial Complaint
Date:04/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I purchased two Apple watches from Bestbuy, I bought the Geek Squad Protection with it to ensure I am safe. A year after the purchase, I took the watch for repairs to the Bestbuy location, but they refuse to repair the watch and instead told me to scan a barcode and send it to ********* for repairs, and I did. Two months after Bestbuy recieved the watch to repair, they have cut off all types of communications with me. The agents online tells me that the Bestbuy location at ********* *******, ******* should have fixed it! But they refused to fix it, so what should I do? Also, bestbuy has confirmed receiving the watch, but is not welling to fix or refund me my money, what should I do? It has been nearly three months that I am waiting on my watch to be returned. Today, Dec 04, 2024, I had to take a day off to contact this number of Geek Squad that is only opeon during business days, but even these guys have no idea what is happening, what can I do? Bestbuy sent me a return lable when I sent them the watch and then confirmed that they received the watch, but is refusing to disclose any information. The watch is only $500 worth, but the timeline is absoulty unbelievable and the fact that they are not discloing any information is making it way more defficult, so I am not sure what to do! Could you please help me?
Business Response
Date: 05/12/2024
Dear Valuable Customer,
We have received your complaint about the repair issue you are facing with your Apple Watch. We sincerely apologize that you still have not received any resolution from us. Please note that we have assigned your case to one of our customer service agents for it to be handled promptly. Kindly respond to the email that you will receive from our agent shortly, and they will assist you in getting a resolution regarding this matter.
Regards,

Customer Care Team
**********************
Initial Complaint
Date:04/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed the order on Nov 2. It is a monitor which is sold and shipped by BestBuy, NOT a market place product. Two weeks later, I tracked the shipment and it was still in "Label Created" state, the item was not dropped off to the courier. So I chat with BestBuy and it opened a case. 5 days later on Nov 22, I received an email feedback that a full refund has been made. However, when I checked my ****** account for the amount refunded, it was short $3.36. BestBuy charged $305.75, but refunded only $302.39. On Nov 25, I contacted BestBuy, the representative claimed that it is environmental charge and it is non-refundable. I explained that I'm not at fault. I never requested for cancellation or refund. I placed the order expecting the item. BestBuy charged me, did not ship the product, but refunded with $3.36 short. BestBuy broke the sales agreement, so I should not be the one to absorb any cost or loss. The representative still refused to refund to me, saying that the item would not be shipped and I could place an order again. This sounds like a scam to me. BestBuy charged me, did not ship the product, did not refund in full amount, but want me to place another order. Just not sure if next time I would be lucky enough to lose only couple of dollars.
Business Response
Date: 05/12/2024
Hi ******,

I hope this email finds you well.

We have reviewed your escalation and sincerely apologize for any inconvenience this may have caused. We are pleased to inform you that the missing refund of $3.36 has been issued back to your account.
Please allow 3-5 business days for the refund to reflect on your method of payment.

If you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you for your patience and understanding.

Best regards,

The Best Buy Team

Thank you for visiting BestBuy.ca
As a customer of **********************, we may send you promotional emails. If you do not wish to receive promotional emails from Best Buy Canada, please feel free to unsubscribe.

Best Buy Canada Ltd. **********************************************************************

Contact Us | Returns Exchanges | Privacy Policy | Terms & Conditions
Customer Answer
Date: 11/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
BestBuy has refunded the difference to me. Thank you very much.

Sincerely,

****** ***

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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