Business Profile

Electronic Equipment Dealers

Best Buy Canada Ltd.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Important information

Customer Complaint:
The BBB of Mainland BC handles all complaints for Best Buy and Future Shop nationally. This report reflects customer experiences for all of Canada.

Complaints

This profile includes complaints for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

683 total complaints in the last 3 years.
150 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:20/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* hard drive (*** *** *****) on May 16 2021 for $90.39 (without GeekSquad extended warranty). After a little over a year my hard-drive stopped working. Since the purchase was over a year ago, I called ******* as it was still covered by manufacturers warranty. I sent a letter from ******* to give to BestBuy that says they are responsible for honouring ******* memory products for the "entire term of the warranty as specified on your product package"

Upon talking to the retail location for BestBuy I was told the opposite and to contact ******* for warranty complaints. Subsequent calls to ******* resulted in the same letter (total of 3 of these letters) to go back to BestBuy. I've talk to customer service from both ends at least a dozen times now with no resolution.

BestBuy customer service at the retail location and online has provided no helpful resolution to my warranty claim and have refused multiple times to provide documentation of why the will not honour the warranty. ******* at provided multiple documents that claim BestBuy is responsible whereas BestBuy support has made no effort to claim responsibility or provide documentation to provide to *******.
Business Response
Date: 21/12/2022
Hi Peter,

I am reaching out to you regarding your *** complaint ******** regarding the manufacturer warranty on the ******* *** *** 500GB SSD drive you purchased on order ********* on May 16, 2022.

I looked into the product and our site is listing this as having a 1 year manufacturer warranty; however, I do see on the ******* site that it is listed as having a 5 year limited manufacturer warranty. The drive is not currently set up for warranty service after one year in our system, so the store would not be able to help at this time.

I need some time to investigate this discrepancy and confirm the warranty fulfilment options. As it is the holidays, this process may take longer than normal but will keep you updated as to my progress and I will update you as soon as I have new information.
I have sent you a copy of this email through our customer support system. For quickest response, please respond to messages I send from that system.
I apologize for the inconvenience this has caused you.

Thanks,
Michael
Customer Answer
Date: 24/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***
Initial Complaint
Date:19/12/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item off the best buy website that had delivery for next day. The said they shipped the item with their carrier and to wait for updates. After contacting support 3 times over the next 7 days they constantly said there was issues with the delivery company. After reaching out to the delivery company the confirmed no item was every received from best buy.
I requested a refund and order cancellation on their website, to which I was told to wait 5 days to be contacted. After waiting 5 days I received no updates/response.
I just want to order cancelled and my money refunded
I have chat receipts and and email from delivery company confirming no item was received
I am looking to do a chargeback with my credit card but would rather that be a last effort if no further assistance is provided
Business Response
Date: 20/12/2022
Hi *****,

Our sincerest apologies for the delay, the investigation surrounding your order has been completed and your claim has been approved.

We have processed the refund for the full amount of your order back to your method of payment. Please allow 3-5 business days for the credit to appear on your statement.

If you still want this item (web code ********), you can place a new online order. If the price has increased since you placed your original order, please reply to this email with your new order number. Once your new order is shipped and invoiced, we will manually discount your new order and refund your method of payment in the value of the discount plus taxes.

As a one-time good will gesture, we will also provide you with a 10% discount on your next order. To claim this discount, please provide the order number ********** as a reference when calling in. The discount cannot be applied on Marketplace orders, Apple units, services and gift card purchase.

If you have any questions, please feel free to contact us by replying to this email.

Thank you once again for your patience,

The Best Buy Team
Customer Answer
Date: 22/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:19/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nov 24 I went to Langley BestBuy #929 trying to do a new activation & port old phone number from ****** to ****** mobile. Thinking it is just an easy one-day process but it was only the beginning of a nightmare. After completing the signage of electronic contract at BestBuy, I didn't receive email confirmation of the contract but BestBuy mobile associate Taran promised that it will be done later in the day due to high volume of porting.

I left the store thinking the process might take couple days since the old roger's number still usable with the old phone. On Nov 27 I went back to store to find the same associate to figure out what was the hold up. Instead, the mobile manager Munesh proceed to port out my old number to ****** without further investigating what might be the cause of the issue. After completing the porting process (took 3hrs), I had to leave the store and then later come back since both phones are now unusable. Upon coming back, I wasn't able to find Munesh but rather a mobile advisor Muhammed who is * ******** ******** **** to customer services and with no compassion to how frustrating the circumstance is. Muhammed just crossed his arms and told me that there is nothing he can do.

On Nov 29, (3hr in store) I notified store manager Jason of the issue. I was promised an escalation to ****** head office by another associate Pavan regarding the issue with my old phone only to show another account in ******. After no hearing anything back (1 week) , I went back to store on Dec 6 (3 hours in store). Finally, Taran found out that my porting contract with ****** ended on Nov 26th, in other words I left BestBuy without the original black Friday phone plan that I was promised. Taran then proceed to had me sign a new contract and promised the rate will change later.

To this day Dec 19, this is still an ongoing issue. Severe lack of follow up & *********** associates. Need to speak w/ someone who will fix this and stop giving me false promise
Business Response
Date: 20/12/2022
Hello ****,
A
case has been created for you (********) to assist you with your inquiry.
One of our Customer Experience team member will be in contact with you shortly
to assist.

Thank
you for bringing this to our attention.

Thank
you,
Best
Buy Customer Experience Team
Initial Complaint
Date:18/12/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a *** on November 30th 2022. At the time, the site said that the product was in stock. I heard nothing for a couple of days, and then got an email saying that the product was back ordered and will be ready "from December 26th". Understandable, but frustrating because it was a Christmas gift.
I continued to monitor the site to site to see if it's stock changed, but it continued to say "Sold out on line".
On December 17th, the product page now showed "Available to Ship", "Only 3 left", and that "This will be delivered as early as December 21, 2022". Later in the day, the number dropped to "Only 2 left" as, I'm assuming, they made an additional sale.
I contacted Best Buy by online chat, and then by Phone, only to be told both times that my order was still "back ordered". When asked why my back order was not fulfilled before new stock was sold to new orders, they didn't provide an answer, only that my order was still back ordered, and the "2[/3] available" on the website was probably an inventory error. So either they are skipping over back orders in order to sell more in the pre-christmas period, or they are luring other customers with promise of timely sale, only to later tell them that it is back ordered. Either way, I feel that I deserve my order from November 30th before new orders are fulfilled.
Business Response
Date: 21/12/2022
Hi ******,
Thank
you for your recent online purchase.

A
case has been created for you (********) to assist you with your inquiry.
One of our Customer Experience team member will be in contact with you shortly
to assist.

Thank
you for bringing this to our attention.

Thank
you,
Best
Buy Customer Experience Team
Customer Answer
Date: 22/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:16/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on November 23rd with an expected delivery within 2 weeks. My card was charged and I received an email on November 28th saying my order had shipped. I checked the status of my delivery a few days later and it still showed waiting carrier pick up which seemed strange. I gave it a few more days than checked again and same thing. So I contacted customer service multiple times without a response than finally received a response on December 6th saying they are looking into my order and will contact me with an update within the next few days. Once again no response from "customer service" so I followed up again and again then received a response on December 10th saying the same thing the first customer service rep said, so no real solution or update. I then followed up again on Decemeber 13th with no response. I emailed them again today - December 16th - and finally got a response saying an investigation was opened on December 13th and someone will contact me in 7-10 business days with a solution. I'm not even sure what they are investigating since this was simply an online order that they must have lost. Not to mention I first inquired about the status of my delivery on Dec 1st so why the investigation wasn't opened until Decmeber 13th doesn't make sense. At this point I have no trust I'll receive my order or that in 10 business days which will be over 5 weeks since I placed my order I'll get an email saying they're going to refund my money and wash their hands of it. It was purchased on sale so getting the refund and having to pay full price for it 5 weeks later is enraging. So right know they're holding my money hostage and I won't be able to give my wife her gift for Christmas.
Business Response
Date: 20/12/2022
Hi ****,

This email is in regards to your Order# **********. I sincerely apologize that this item was not shipped to your successfully . I have gone ahead and refunded you the full amount for the item. You should be receiving the refund within the next 2-3 business days.

Thank you,

Harman S
Executive Resolutions
Best Buy Canada Ltd.
Initial Complaint
Date:16/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased extended warranty from Best Buy.Couple of months ago my TV started giving some issues.I called in Geek Squad and they sent a technician from **********************. A highly unprofessional and under experienced tech showed up.They didn't do anything except reset the tv.They fully saw the problem.I have opened couple of service requests and no response.I opened another service request for a another issue and its been over 2 weeks but no response.I called ********************** and no response.I called Best Buy but no response.
Business Response
Date: 18/12/2022
Hi ******,
Thank you for your Best Buy Inquiry.
A case has been created for you (********) to assist you with your inquiry.One of our Customer Experience team member will be in contact with you shortly to assist.

Thank you for bringing this to our attention.

Thank you,
Best Buy Customer Experience Team
Customer Answer
Date: 18/12/2022

********** ********

I am rejecting this response because:there is no resolution provided

Sincerely,

*************************
Business Response
Date: 28/12/2022
Customer have been informed that services done under protection plan is completed by a certified technician and how we proceed after that will be based with the technicians findings. Customer have been informed that they will need to hire a **** certified technician to refute our findings if they wish to proceed.

Thank you,
Best Buy Customer Experience Team
Customer Answer
Date: 03/01/2023

Complaint: ********

I am rejecting this response because they are ***** about the findings. I had asked best buy to share the findings but they didnt. They are just running away so they dont have to provide warranty claims.

Sincerely,

*************************
Business Response
Date: 25/01/2023
Hello ******,

Thank you for your patience.

As per the technician findings and what was reported to Assurant/Geek Squad:
Service Performed: RESETING TV, CHECKED ALL TV FUNCTIONS OPERATED OK, NO PROBLEM FOUND

Thank you,
Best Buy Customer Experience Team
Customer Answer
Date: 26/01/2023

Complaint: ********

I am rejecting this response because:BEST BUY IS JUST *****. NOTHING WAS CHECKED. TECHNICIAN JUST CHECKED REMOTE.
THEY JUST ARE NOT REP***** AND HELPING. BEST BUY JUST WANTS WARRANTY MONEY AND DOESNT WANT TO HELP.

Sincerely,

*************************
Business Response
Date: 08/02/2023
Service had been completed by a certified technician. Customer have been informed what needs to be completed - that they will need to hire a **** certified technician to refute our findings if they wish to proceed.
As per the technician findings and what was reported to Assurant/Geek Squad:
Service Performed: RESETING TV, CHECKED ALL TV FUNCTIONS OPERATED OK, NO PROBLEM FOUND

Thank you,
Best Buy Customer Experience Team
Initial Complaint
Date:16/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered online on november 25th, order number **********, *** Headphones ***** and paid 115,54$.

They were supposed to come through *****, tracking number ************. ***** never went to pick up the package which means Best Buy still has the package.

I called best buy multpile times to ask them to either ship it or refund me. They made me wait and said it would get delivered.

The status is still the same, on december 6th to just cancel it and refund me. They said they would investigate and let me know in 5 days! They opened two cases, number ******** and ********.

I got no news from them so i called their customer service who said i would get refunded (no receipt for refund) and replied to their emails (no answers.

Lastly an agent asked me to just wait, indefinitely, just that sometimes it takes longer.

I need my money back that’s it.
I don’t know why or WHAT they are investigating but this their own internal issue and it has nothing to do with me.

I didnt get my package so i need my money back in full.
Business Response
Date: 20/12/2022
Hi ** ******,
The investigation order is still in progress, however, we have processed to the refund of the order ********** for your product ****** ******** Bluetooth a suppression ** ***** **** ***** ** *** * ****.
Total amount refunded : $115,54 minor the refund of $15 you already had for delivery delayed compensation, processed on December 5.
You will receive the refund in your bank statement within 5 business days.
Kind regards,
Sam
Customer Care Associate
Initial Complaint
Date:16/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # **********
Hi, I have purchased ******* Tab on Best Buy Website and realised it was one of their Market Place seller. After getting the product, product looked suspicious and wanted to return the product. I have visited Best Buy Store and was informed it was market place item and I need to do a return by replying back on the website. I requested the return and got response from the seller ** ********* *** ******** **** * **** ************** ** ****** and informed me to return on my own expenses and no return label sent.

I want to bring it to your attention that it is the principle not money as I purchased this item on Best Buy and I dont even have an idea that is Market place seller until I went to return this item in store. Best Buy absolutely did nothing and even Supervisor refused to take the call
Business Response
Date: 16/12/2022
Hello *** ***********

I have received your case regarding the refund request for the ******* Galaxy Tab that you had purchased from a Market Place ****** ** ******** on Best Buy website. I sincerely apologize for the inconveniences that you had to incur regarding this matter and wanted to assure you that we will provide you the assistance you need to rectify this issue. Please note that as this is a purchase from a Market place seller, the complaint should be filed against them. We suggest you file a Better Business Bureau complaint against them to get a refund for the item.
Regards,

Hemant
Associate, Customer Care
Best Buy Canada Ltd.
Initial Complaint
Date:16/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a phone from Best Buy on Contract with ****, ******* *** ***** in Feb'22. I also bought insurance from Geek Squad on the phone in case of any damage. Upon damage in June, I filed a claim for repair. Geek Squad didn't have the same phone available so they gave me gift cards worth the phone's original price to buy a new phone, which I did. They sent me a box with *** shipping label so I may return the phone, for it to be repaired and they put a hold on my Credit Card for the amount of $2825 which included a hold for the cost of the cell phone and the repair costs, with an assurance to release it back to me once they received the cell phone. I shipped the phone based on their exact instructions and dropped it at a nearby *** Store. 2 weeks later they called me saying they received an empty box. This started a 6 month long battle with me calling Geek Squad almost every week to try and find out what the resolution will be. They said they will start investigating ***. This took almost 2-3 months. When I contacted *** in September to find out the status of the investigation, they said it was under process. On October 24, I called *** and Geek Squad again. Geek Squad had no answer to provide to me but *** issued a claim for the lost phone and informed me that they require Geek Squad to send some documents to *** so that my claim could be issued. I called Geek Squad on Nov. 1st to let them know what documents to send. There was no response from them after that call. I called again on Nov 10th and Nov 18th, asking what the status was of the documents but they did not provide any information. I called again on Nov 25th and I was told Geek Quad requires an Incident number from *** so they can contact *** and confirm the claim has been issued. I called ***, got the number and gave it to Geek Squad. After more than 10 days of no answer, I called on Dec 5, was told a Supervisor will call me back but didn't. I called again on Dec 8th, told the same thing and no response.
Business Response
Date: 22/12/2022
There is currently an investigation open on this plan, the customer claimed that they shipped their defective phone to us and carrier claims they did not receive this.

Paperwork has been requested from the customer on a few occasions, as they said they have proof of sending the phone through the carrier. We have arranged a call from a senior agent to try to obtain this information. We are trying to resolve it as soon as possible for the customer.
Customer Answer
Date: 22/12/2022

Complaint: ********

I am rejecting this response because: the only proof I have is a picture of the tracking number I took when handing the parcel over to ***. I was not expecting my package to be lost in transit and hence did not take detailed pictures or videos of me packing the phone in the box and handing it over under the label THAT GEEK SQUAD PROVIDED. It is the responsibility of the shippibg company and the company contracting the shipping company to ensure my package reaches its final destination.

The current status is that I have sent over the original purchase reciept to *** and they will be sending a cheque to geek squad for the claimed amount. I sincerley request Geek Squad to expedite clearing of the cheque and release the money back to me asap.
In the last 5.5 months I have constantly tried to keep myself updated with the latest development whereas no such upfront response/accountability has been done from Geek Squad. I have paid interest on the amount that was held on my credit card for 3 months until I could save enough money monthly to pay my CC in full as each late payment is a negative point against my credit score. I have also been charged each month since Feb 2022 for the insurance on the phone, yet since June 2022, ever since I sent my phone and it was lost in transit, I have still been paying for an insurance that technically covers no device. I have been asked to continue paying it, as cancelling it will cause issues with my claim. What possible reason that could be, I do not know.

My ask at this point is simple. As soon as Geek Squad receieves the cheque for the claim amount from ***, it be released to me asap and that Geek Squad look for some way or the other to reimburse me for the insurance I have been paying that covers no device since June/July 2022.

Sincerely,

****** ******
Business Response
Date: 10/01/2023
Hello,
As per my last response, a team was looking into this situation. This issue has been resolved and customer has been contacted. The customer is being refunded their claim deposit and a courtesy gift card has been sent to them.
Regards,
Arjun
Customer Answer
Date: 11/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:14/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Made an order for robot vacuum of $428.4 (#**********) on Nov 25 and it was supposed to delivered on Nov 29.
- Order was NEVER delivered. However, Best Buy changed the order status to delivered on Nov 29 even the order was not delivered.
- Shipping company (*********) only delivers during working hours from Mon-Fri and in-person signature is required from the sender side, which was NOT mentioned anywhere on the order page.
- Tried to contact customer services representatives a few times but all the response I had was requesting me (that's the exact word used by the representatives) to contact ********* by myself. Absolutely not helpful and disappointing. Definitely not "***** **** ******** ** ****** **** ***".
- This experience was a total waste of my time - waiting for the delivery, going back and forth checking with shipment company, calling hotlines and having all live chats, and eventually not getting my order.
Business Response
Date: 14/12/2022
Please see email response to customer below:

** *****

** **** ******** **** **** ********* **** ******* *** ***** **********

************** *** ******* ****** *** ******** *** ******* * ********* *** *** ******** ** ** ***********

**** **** * *** *** ** *** ******** ************ ***** **** **** ******** ******** ** ******** *** ** ******* **** **** ******* *** ******* *** ** **** ******* ********* ******** ** ***** *** *** ***** ******* ** *** **** ** *** **** ** **** ** *** ******* ********* ****** ***** **** ******** *** ******* **** **** **** ************** *** **** ********

** *** ******* ** *** ****** ** ****** * ******** **** ***** ******** *** ** **** ** ******** **** ** **** **** * ****** **** ** ****** ****** ** ******** **** ** *** **** ********* ** *** ******

****** ***** ** ** ********* *** *** ************** **** *** **** ******* ** *** **** *** ********* ** ********* ****** ***** ******** ** ***** *** ** ********** ** **** ******

*******

*** **** *** ****
Customer Answer
Date: 16/12/2022

Complaint: ********

I am rejecting this response because:
Regarding "************** *** ******* ****** *** ******** *** ******* * ********* *** *** ******** ** ** *********l.", as checked with *********, the signature is required from the sender, i.e. Best Buy side. I have talked with an online customer services representative last week and made a request for waiving the signature and obviously that request did not go through to *********.

Regarding "**** **** * *** *** ** *** ******** ************ ***** **** **** ******** ******** ** ********", I want to make it clear that I called ********* 3 times to arrange re-delivery and that's why there were several delivery attempts.

Kindly note that ********* only deliver within working hours from Mon to Fri and it made me impossible to receive the delivery as I am working full time. If that was stated on the order page, I would have never made the purchase as I knew I am not getting the delivery.
Please advise on the refund arrangement as I need the refund to get my goods from other seller.

Sincerely,

**** ***
Business Response
Date: 23/12/2022
Hi ****,

We have received the unit back at our depot and you have been refunded for the full amount of $428.40 on December 21, 2022. If you haven't already seen the refund back in your account, please do allow 3-5 business days from the refund date for it to be reflected.

If you have any further questions or concerns, please don't hesitate to reach out.

Thanks,

The Best Buy Team

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