Business Profile

Electronic Equipment Dealers

Best Buy Canada Ltd.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
The BBB of Mainland BC handles all complaints for Best Buy and Future Shop nationally. This report reflects customer experiences for all of Canada.

Complaints

This profile includes complaints for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

685 total complaints in the last 3 years.
153 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bestbuy is performing unethical business practices by not shipping pre-orders on the promised release date. They have marked an item as shipped but not actually handed it to the carrier. The onus should not be on me to get a refund, the onus should be on Bestbuy to provide a refund.
Business Response
Date: 09/10/2024
Hello Felix,

Thank you for taking the time to contact the Best Buy Corporate team and for sharing your experience on the Better Business Bureau. My name is Queenie and I am emailing you from the Executive Resolution Team at Best Buy Canada head office. I am the highest level of escalation for this matter as I speak on behalf of our executives. I will be your main point of contact towards a resolution.

I am sorry to hear that your order did not arrive on the release date on October 8, 2024. Good news is that I can see it was delivered to your address this morning on the 9th via Canada Post tracking # 1019435397484853. From what I can see in our system, the order was ready for pick up and was with the courier as of October 7th. The tracking was then updated on the 8th and 9th as it made its way to your address. I understand that it is still after the expected date which again, I sincerely apologize for.

As a customer service gesture for the delay and inconveniences, I wish to offer you with a 12% discount off item which is equivalent to $10.80 + tax back to your original method of payment.

Please do not hesitate to let me know if you have any questions. Otherwise, I will look forward to hear from you on whether we may proceed with the 12% discount as a resolution.

Thank you,

Queenie
Associate, Executive Resolution
The Best Buy Team
Initial Complaint
Date:08/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered washing machine, hoses and old appliance removal on Sept 28, 2024. I cancelled the order at 0900 on Sept 29, 2024. I was promised a refund within 3 to 5 business days. Today is the 6th business day and am still being told to wait. Total amount owed to me is
Customer Answer
Date: 08/10/2024
The consumer contacted BBB and stated the complaint has been resolved.
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
November 2023 I purchased a laptop for my son from Best buy and purchased a protection subscription from Geek Squad to cover both my sons and my Mac laptop that I also had purchased from Best Buy 5 years previously. I purchased 2 protection plans that also covered spills, physical damage etc. I went into Best Buy on Tuesday, October 2 with my Mac laptop because it would not go beyond Apple screen. I was told by the tech it was a hardware issue and they could not help because it had an internal hard drive. He told me I could try a repair shop out of town but it was a long shot and basically my laptop was in fixable and the hard drive was fried. I however was able to contact a much smaller business than Best Buy called nerds on site who came to my house, attached an external hard drive to it (which is available at Best Buy for purchase) and fixed my laptop. However, this came at a cost of $500 to me. I called Best Buy to cancel protection plan as it was useless to me to be told I cannot cancel until November as I have to keep it for a year. Although there is only $20 reminding, I refuse to pay as the service plan was useless to me and their tech person was not knowledgeable enough nor trained enough to fix something, a smaller business with less resources did, albeit for a hefty fee. After paying $500 to have laptop fixed, I do not want to pay geek squad even $20 more and I want this service cancelled. I really should have some kind of refund since I payed for almost a year over $300 for a worthless service protection that didnt service or protect anything. However, I just want this cancelled and I will not do business in the future with them. They should train their techs better
Business Response
Date: 04/10/2024
I am truly sorry that our Geek Squad team was unable to assist you with the issue regarding your laptop. I completely understand how frustrating this situation must be, especially when you feel like the service you’ve been paying for has not met your expectations.

Unfortunately, because your protection plan was purchased in-store, the cancellation will need to be handled directly at the store unless you wait until the 12-month term is completed. As of now, we are unable to process remote cancellations. I know this is disappointing, particularly since you feel the service has not been useful to you.

Although I am unable to process the cancellation remotely, I’d like to offer you the following: Since you only have one payment left on your Protection Plan, if you prefer to wait for that final payment and then cancel in-store, I would be happy to offer you a $50 gift card as a gesture of goodwill. This gift card can be used for any purchase, either online or in-store, and it is more than double the amount of your remaining payment.

Alternatively, we can wait until the 12-month period is over, at which point your plan will be eligible for a remote cancellation.

Would it be alright for me to contact you privately to arrange the issuance of your gift card?
Initial Complaint
Date:03/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August ******* we placed an online order on bestbuy.ca for tow new **** laptops, on August ******* we received the tow laptops and my boys started using them throwing away the box, we started experiencing problems with one of the laptops that was overheating , lagging, the fan stops working and it just turns off, we waited till my son coding instructor checked the computer and confirmed it is faulty when we contacted BestBuy customer service who instructed us to contact *****When I contacted **** I found out that it was a used/open box that was sold on November 2023 which was not disclosed on the website when we purchased the computer. a best buy manager also disclosed on on the numerous phone calls we've been making for a resolution that this laptop was an open box. Under 411 criminal cod of Canada considered a criminal offense Since then we've been going back and forth with best buy customer service, I spent over four hours on the phone over the span of five days and made three trips to the store while living outside the city based on their customer service instructions with no resolutions.I request a full refund of my money and that best buy takes ownership in their scam/criminal offense selling used items as new.
Business Response
Date: 07/10/2024
Hi Marwa,

We have received your case in regard to a complaint you have made to the Better Business Bureau about an issue with the Acer laptop you purchased.

Based on what I can see on my end, the product you purchased is not indicated as open box thus should not show that the warranty would not be valid with Acer. I'm unsure of what may have caused Acer to say that your unit is open box, whether this may be an error on our end or theirs. I truly do want to offer you my sincerest apologies for any inconveniences we may have caused.

Normally, returns and exchanges are eligible within 30 days of purchase, however, I am willing to make an exception for you as you are only slightly outside of the return/exchange window. I have attached a return label to the Better Business Bureau portal as well as sent you an email with the return label attached. Please feel free to ship your units back for a full refund.

Please see the below instructions for the return:

- Include any documentation required by your merchant inside your return packaging.
- Ensure your package is securely packed, wrapped and reinforced.
- Affix the return label to the largest side of your package. Your package must be at least 10.2 cm x 15.2 cm (4 inches x 6 inches) to fit the label.

Your return tracking number is 7231197071306746. Please feel free to drop off your package at your nearest Canada Post location. A refund will be provided within 10 days of the depot receiving your package.

If you have any questions or concerns, please don't hesitate to reach out.

Thanks,

The Best Buy Team
Customer Answer
Date: 15/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22373034, and find that this resolution is satisfactory to me.

I returned both devices, but I am still waiting for the refund to show in visa account

Sincerely,

Marwa Azzaz
Initial Complaint
Date:03/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 27, 2021, I purchased a ** Microwave oven (LMC2075ST) from BestBuy for $349.99. I also paid $49.99 for three years of Geek Squad Protection (Get 3 Years of Geek Squad Protection coverage for parts, labour, and accessories for ** 2.0 Cu. **. NeoChef Micr). The extended warranty ran through August 1, 2024. Total with HST $451.98 The push button to open and close the door, broke and came off. This is a known issue and is well documented in the reviews on **'s website. ************************************************************************ June 28, 2024, I dropped my microwave off at the BestBuy at *********************. ******, ON for repair. On August 7, 2024, I received a phone call from BestBuy advising that it was being repaired and we should have it in a few days. I have emailed Geek Squad **************** on August 29th, September 15th, and September 22nd, 2024. In each case I received a reply telling me that someone from the store would be contacting me. No one from the store has contacted me. I have no idea if my microwave has been repaired or not because often the emails refer to an exchange. On September 29th, 2024, I sent the following email to Geek Squad ****************, but have not received a reply."Hello,Yet another week has gone by and still no microwave. It's been over three months that I have been without it.I don't care who you have to get in touch with in your organization, but I want a complete refund for everything cent I paid, including for the useless extended warranty. Please don't tell me that you will have the store contact me, because obviously they don't care at all.Just to clarify, tell me how I can obtain a total refund.Thank ***,****"After more than three months of having custody of my microwave, BestBuy has failed to repair or replace it in accordance with the Geek Squad Protection Plan I purchased. At this point I would like to receive a full refund so that I can replace my microwave.
Business Response
Date: 08/10/2024
Hi John,

I hope this email finds you well. I’m terribly sorry to hear about the frustrating situation you’ve experienced while attempting to get a repair done to your LG Microwave. We have set an exceptionally high standard of customer care for ourselves, and it is clear that we have fallen drastically short of our own expectations in this matter.

We would like to offer an electronic Gift Card for the total cost of the microwave to fulfill the warranty. If you accept, we can have this issued directly to your email inbox within 3-5 business days. Electronic Gift Cards are available for use online and in-store and they have no expiry date.

Please let me know how that sounds to you, and I can have it arranged shortly following your confirmation.

Thank you for your continued patience and understanding – I appreciate it immensely.

Kind Regards,
The Best Buy Team
Customer Answer
Date: 09/10/2024

Complaint: 22371881

I am rejecting this response because:
Had I known that I would be without a microwave for over 100 days and counting, I would have purchased a replacement door button myself, and replaced it on my own. Having known that this could happen, I never would have paid for the extended warranty. I am asking that the total amount of my original purchase, including the extended warranty, be included in the gift card amount.
Also, BestBuy only sells two comparable microwaves.
https://www.bestbuy.ca/en-ca/product/panasonic-panasonic-countertop-microwave-2-2-cu-ft-stainless-steel-nn-st975s/10373125
https://www.bestbuy.ca/en-ca/product/lg-neochef-2-0-cu-ft-microwave-with-smart-inverter-mser2090s-stainless-steel/17937196
I would prefer the Panasonic as a replacement. It is currently on sale for the same price that I paid for the LG, but unfortunately the sale is over tomorrow and I won't have the gift card by that time. Is there any way to get it for the current sale price once I receive the gift card?
Sincerely,
John Morrison
Business Response
Date: 15/10/2024
Hi John,

I hope you are well. Thank you very much for getting back to us.

Regrettably, we are unable to include the price of the Best Buy Protection Plan in the Gift Card. However, we have set an exceptionally high standard of customer care for ourselves, and it is clear that we have fallen drastically short of our own expectations in this matter.

Consequently, I would like to offer you a separate $30 Best Buy e-Gift Card as a gesture of goodwill and as a form of compensation for the trouble that our team put you through over what should have been a routine repair. I understand that this in no way makes up for the time that you have lost or the worries that were caused by our indiscretion, but I hope that it can demonstrate our willingness to address our missteps in our ongoing efforts to maintain our valued customer relationships.

Please let me know how that sounds, and I can have these arranged shortly following your confirmation.

It seems the Panasonic is currently out of stock, but the LG NeoChef is currently in stock and is already priced lower than your original microwave. As such, I am unable to offer price matching. I’m sorry we aren’t able to meet your expectations regarding this.

If you have any further questions or concerns, please let me know.

I look forward to hearing from you.

Kind Regards,

The Best Buy Team

Customer Answer
Date: 17/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22371881, and find that this resolution is satisfactory to me.
I accept the offer of an electronic gift card for the total paid, including HST, for the microwave, plus an additional $30 electronic gift card.

Sincerely,

John Morrison
Initial Complaint
Date:24/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an "electrolux fridge" from best buy warehouse. The fridge is now on the 5th repair in 11 months. Best buy refuses to repair the fridge even tho I bought the 5 year extended warranty. I later found out that the fridge that was sold to me... according to electrolux headquarters was deemed scrap metal and that it should not have been sold to the public (I have audio recording of best buy and electrolux) . I've lost over $1000 dollars in food and my kitchen cabinets are now damaged due to refusal/negligence of both parties to repair my fridge. Best buy refuses to repair the fridge unless I give written notice of why electrolux won't repair the fridge. ********** stated they will not email that information to a customer, only to dealers therefor ********************** has not replaced nor repaired my fridge since July. I have been on hold on the phone for about 11 hours in total and i still get the run around. I don't know what else to do? I was told to make a complaint here. I really hope you guys can help. You can contact me at ************ if you need further details. I look forward to hearing from you. Thank you for your time and service.
Business Response
Date: 25/09/2024
I have read your complaint, and I am here to assist you. I will be sending you a private email from Best Buy, where you can provide me with your refrigerator purchase receipt. This will allow me to conduct the proper investigation and work towards a resolution for you.
I sincerely apologize for the lack of attention provided in your case, and I ask for your patience as I conduct an investigation to ensure we address what happened and determine the best way to proceed.
Thank you for allowing me the opportunity to help.
Customer Answer
Date: 25/09/2024

Complaint: 22327172

I am rejecting this response because:
I received 3 calls since I made the complaint with BBB all with different answers today at 4:30pm I got off the phone with a best buy supervisor. She told me that the request for the repair was denied and that she'll have to escalate basically same response as usual. I have sent best buy the audio recording between best buy & electrolux with the electrolux agent stating/confirming that the fridge sold to me by bestbuy was deemed "field scrap" and that it should have never been sold to a customer. Now I'm told to wait 3 more bussiness days for a response. My kitchen cabinets are getting worse and worse due to the water damage from the leak and the negligence of bestbuy to send someone out to repair. I bought the fridge 13 months ago with a 5 year added warranty. I'm without words on how you can treat a customer like this.
Sincerely,

********* *******
Business Response
Date: 26/09/2024
I want to assure you that no one has contacted you on my behalf. I am currently in the process of gathering information from the Geek Squad team to determine how best to proceed with your case. I kindly ask for your patience while I collect all the necessary details to ensure a proper resolution for you.
Initial Complaint
Date:19/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 2024 I called best buyto cancel my membership with them. However, because they have my credit card information, they continue to debit me monthly until today. I call every month that I am no longer their member and to cancel my membership. They say they have but then go on to debit my credit card. I called again and asked them to forget all my information with them and to make sure I get deleted from their site and my information removed but still they continue to charge my credit card. Please ask this fraudulent business to stop charging my credit card, otherwise I will sue them to court for fraud and theft, as they are taking money from my account without my authorization. Best Buy is the biggest fraud I ever had the misfortune of having a membership with.Please refund my money you just charged otherwise I will drag you through the mud for unauthorized access to my card Information.Thanks.
Business Response
Date: 20/09/2024
I sincerely apologize for any confusion regarding the cancellation of your membership. After reviewing your situation, I wanted to provide you with some clarity on why the cancellation did not occur alongside the termination of your Protection Plan.
When you purchased the membership at Best Buy in August 2023, it is important to note that two specific conditions must be met for cancellation. First, the cancellation must be processed in-store with the Geek Squad team. Second, at least 12 months must have elapsed since the membership was purchased, as outlined in the Terms and Conditions linked to your purchase receipt.
To proceed with the cancellation, I kindly invite you to visit one of our stores. If for any reason the store is unable to process a refund, I would like to offer a gesture of goodwill for the confusion. Once you have successfully completed the cancellation in-store, please let me know, and I will send you a $50 electronic gift card as a token of our appreciation for your understanding.
Please understand that while I am unable to provide a cash refund due to the cancellation process not being followed, I truly wish to compensate you for any inconvenience you have experienced.
Initial Complaint
Date:18/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a laptop November 2022. I also purchased the extened warranty at $6.89 / month. In December 2023 I changed my warranty and started paying $13.78/month. My screen cracked in September 2023 and they repaired it. The warranty covers 2 repairs and it cracked again September 2024. This time they refused to repair it saying I didnt have the proper protection plan. I spoke to an agent on line who said I did have the correct plan. Photos uploaded are screenshots from our conversation. I called the store and was told I was not covered. Someone from Best Buy contacted me a few days later when I escalated the situation. After he reviewed my plan he stated I was covered. I then contacted the store and was told they had denied the claim. I was given the phone number to once again escalate situation. I spoke to someone who said I should be covered. She sent file to other department who called me a few days later and said I'm not covered. I need help resolving this issue as although I have it in writing that yes I'm covered Best Buy will not honor the extended warranty plan.
Business Response
Date: 01/10/2024
Hi *****,

We have received your case in regard to a complaint you have made to the Better Business Bureau for the concerns you had with your protection plan and its coverage.

In order for us to take a further look at this complaint, we will require you to provide us a copy of your invoice/receipt. Once this has been provided, we will reach out to our Membership and Protection Support Team to take a further look into this for a further clarification.

If you have any questions or concerns, please don't hesitate to reach out.

Thanks

The Best Buy Team
Customer Answer
Date: 10/10/2024

Complaint: 22292039

I am rejecting this response because: I have attached the requested documents but don't know how to send to the business.

Sincerely,

***** ******
Business Response
Date: 16/10/2024
Hi *****,

Thank you for your response!

I can see that you have attached a copy of your purchase receipt in the attachments.

What I will do is I will forward this information over to our Membership and Protection Support to review and for further clarification. As soon as I hear back, I will provide you with an update.

I do ask for your patience in the mean time.

Please let me know if you have any questions or concerns.

Thanks,

The Best Buy Team
Initial Complaint
Date:17/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Macbook Air M3 chip 15 in 512 gb 16 gb ram online on Tuesday, 3 Sep 2024 to take advantage of Labor Day Weekend pricing, a savings of $300 CAD. Unfortunately, when delivery was attempted I was away. I contacted Best Buy to see if they could deliver to another location, perhaps the store on *************, ******, and was told they couldn't change the location. Purolator was to hold the package for five days, and I wouldn't be back in town early enough. I called Purolator, and they told me I had to call Best Buy to instruct them to hold the package for an additional week. I did that, and Best Buy said they would do that. I went to pick up the package today, within the range of the additional days and was told the package was returned and that they had not heard from Best Buy regarding the matter. (Best Buy says they have record of my call, and that they had spoken to Purolator.) ********* also said Best Buy is bad with communicating with them. I called Best Buy and they said the package was returned to the warehouse and a refund would be issued. They also said I could not purchase the item at the Labor Day pricing. All I want is to be able to order the item again at the Labor Day pricing.
Business Response
Date: 17/09/2024
Hi ****,

We have received your case in regard to a complaint you have made to the Better Business Bureau.

Based on what I can see, it looks like your unit was returned back to us and our depot did issue you a full refund for the amount of $2203.49 on September 16, 2024. The refund should be reflected on your account in the next 3-5 business days.

We have reviewed your case and cannot see any notes where an agent has indicated your price match was denied. There may have been some misunderstanding around this. If the same unit is still available for you to reorder, please feel free to place a new order online. Please provide me with your new order number and I will manually apply the price match refund on your new order.

If you have any further questions or concerns, please don't hesitate to reach out.

Thanks,

The Best Buy Team
Initial Complaint
Date:17/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have a geek squad warranty. Dryer broke July 19 they came and looked at it the following week. Didnt hear anything so I called mid Aug. they said oh no one called you we cant fix it we will replace it. Called many departments until I talk to someone they said the dryer would be replaced and to call Barrhaven Best Buy. Gave me the number. Called and they said they would call back. The guy running the department said they would not replace my dryer only give me a credit of $635 because my dryer is no longer available. The new ones cost more. My warranty says a no lemon warranty my product will be repaired or replaced. Why should I have to pay more when I have a warranty and no one even called me to tell me that it wasnt getting repaired. Its been 2 months. I only want what my warranty says repair or replaced why am I the customer who believed I was covered by purchasing an extended warranty being screwed. They want me to drive 45 min to go and pay the diffence for a dryer I am supposed to be covered on. This is not right!
Business Response
Date: 17/09/2024
Hi April,

We have received your case in regard to a complaint you have submitted to the Better Business Bureau.

You are correct in that if a repair is not possible, we will try to provide you with a replacement of the same unit. However, sometimes a unit or a particular model may no longer be available or is discontinued, and in such cases, we will offer store credit for the purchase amount on your original purchase invoice. If you would like to make a purchase for a different model, you will be responsible for the differences incurred.

Please feel free to take a look at the terms and conditions for your protection plan using the link below:

********************************************************************************************************************************

If you have any questions or concerns, please don't hesitate to reach out.

Thanks,

The Best Buy Team

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Best Buy Canada Ltd. is NOT a BBB Accredited Business.