Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

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  Best Buy Canada Ltd.

  27 32700 S Fraser Wy Clearbrook, BC V2S 2A6

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  Best Buy Canada Ltd.

  100 1876 Cooper Rd Kelowna, BC V1Y 9N6

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  Best Buy Canada Ltd.

  1191 Robson St Vancouver, BC V6E 1B5

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  Best Buy Canada Ltd.

  90 20150 Langley Bypass Langley, BC V3A 9J8

Review Details

• Review fromGARY K

  Date: 11/08/2022

  1 star

  GARY K

  Date: 11/08/2022

  I have purchased through Best Buy many times in the past without issue. However, this past month I have purchased a Watch, which though listed in stock, it was not and I got a full refund. I ordered again from another seller as I have already paid the charge on my Credit so now have an overdraft. Now again same situation nd I contacted Best Buy which have simply stated action against seller however, they still have the same item listed with Best Buy and nothing has changed. Best Buy told me order would be delivered but that was a lie and now I am waiting for a refund for a product that the seller/Best buy does not have. The service has been terrible and there is no consequence for what I believe is *****, how can you sell customers what you don't have. ****** ****** ******* ***** *** ********* ******

  Best Buy Canada Ltd.

  Date: 12/08/2022

  Hello ****,
  Thank you for sharing your negative experience with your online Marketplace Orders.
  We apologize for inconvenience you have faced.
  We have taken a look at few of your orders. You may be referring to your order 1006804976 for the Samsung Watch in July which was cancelled but there was no charge made to you. Any amounts you see on your statement for this one would have been pending transactions which is only completed once your order ships and this order did not ship. Typically, the full amount would go back to your account in 5-7 business days depending on your bank procedures. However your most recent order placed July 25 had a new shipping date of August 2nd and is currently in transit to you. Please keep a lookout on the Canada Post tracking for further details. Alternately, you may call our Customer Service at 1866-237-8289 where our Agents would be happy to serve you.
  Thank you,
  Customer Care Associate

• Review fromNermine Abd Elkader

  Date: 09/08/2022

  1 star

  Nermine Abd Elkader

  Date: 09/08/2022

  The worst place you can go to for business. They don't know how to solve the issue, they will take your money and they will ********* you.
  I brought my laptop that couldn't connect to the internet to Geek Squad Richmond Hill, paid 80 CAD, and ended up with the problem not solved plus humiliation and waste of time and money.
  I was told that my laptop was sent out to change the wireless card and the drivers. When I got it back, it could connect to the internet only in the BestBuy store but not to my home network or my work network. When I took it back to the Geek Squad, one of the associates that looked at it told me that as far as they are concerned, it works and pushed it in my face and told me to take it home and try. At this point, I have tried more than five times and been back and forth to the store three times: two of which were that morning. He then accused me of lying (saying I wasn't telling the truth) and told me to get out of the store. I was distressed not knowing what to do as he wouldn't let me talk to anyone else. I complained to the store manager who then offered to send an in-home service to look at my network (I wasn't presented with solution from the beginning and you don't expect me to trust any sort of service from your department after such treatment). I asked for a number to complain and was given the wrong number. I am attaching to this email a picture of the notification I get when I try to connect to my home network but will also provide more picture to being unable to connect to other networks when I seek further escalation.
  I cancelled my Geek Squad membership as I never want to deal with you again, and was made to pay 180 CAD cancellation fees. So I am out 260 CAD and still my laptop has the same problem I came to you with. I don't have any trust in the competence or integrity of your business.
  I am writing to request a refund to my cancellation fees to the Geek Squad membership.

  Best Buy Canada Ltd.

  Date: 11/08/2022

  Hello *******,
  Thank you for providing us with the details of your experience with your recent purchase and Laptop issues.
  We would like to apologize for the inconvenience you've gone through trying to resolve your connection issue from your laptop and understand your frustration and wanting to cancel your Plan.
  We would like to help you further. A case has been created for our Executive Resolution Team Member to review and reach out to you to assist. Case ********.
  Thank you for bringing this issue to our attention.
  Customer Care Team

  Nermine Abd Elkader

  Date: 12/08/2022

  I will have you know that I do not wish to interact with anyone in that store again. They tried to call me today. I was in a meeting so I couldn't answer. They did not leave a message or call back (which adds to the unprofessionalism and rude saga), but seriously how can they make up for the humiliation and abuse I had in the store? I was yelled at, kicked out, called a liar, and then when I asked to complain was told to go to another store and given the wrong number for the complaint department. I will never deal with the Geek Squad in Canada again. I was a member in the States for 8 years when I was doing my PhD and they served me well but it looks like here there is bad management and incompetent hire. Give me back my cancellation fees because you have no right to it. You have not only disserviced me but you have caused me emotional and financial stress (since this is the computer I use for work). Maybe when you lose business, you will do a better business and save others the horror I went through. Bad business just bad business.

• Review fromafzal k

  Date: 08/08/2022

  1 star

  afzal k

  Date: 08/08/2022

  Ordered on June 25th. two ********* portable air conditioners from Best Buy online and one was delivered on the 4th July and on inquiry was told that the second one is too heavy and I have to arrange delivery--both are identical items. After speaking to Best Buy and Purolator, the second one was delivered after disputes and waste of my time on July 5th.
  Best Buy price match within 30days and this was confirmed by their customer service. I went to their Lansdowne Center, Richmond BC customer service on July 25th for a price match and Ms Linda serviced me. She asked for all my details and invoice and price match details, photoshot showing $599.99 whereas I paid $699.99. She was ready to process the credit $100x2 and said we don't match price with *********. On July 26th phoned customer service Head Office and spoke to Ms D**** and explained her that I needed a price match even though it is one day overdue. She put me on hold and went to get her managers permission and was approved. While processing the refund, to my surprise said that we are out of stock therefore can't price match. I told her that this is price match and nothing to do with stock and I am not buying any extra unit from you. She wouldn't budge even manager approved the refund. On July 26th had a chat with Ms. S. Sandeep and gave her all the details and she recognized that it was one day overdue but shouldn't be an issue. She was processing the credit and suddenly said that it is one day overdue therefore can't issue the credit. Order was placed on June 25th, shipped on June 27th and received on July 4th and 5th. It says on the order that method of payment will not be charged until your order is shipped which is June 27th, 2022. Best Buy should abide by their PRICE MATCH POLICY.
  As stated above, spoke to three Best Buy representatives with three different stories or inconsistent information and wasting customers time and not abiding by their policy. I will not be buying anything from Best Buy in future.

  Best Buy Canada Ltd.

  Date: 12/08/2022

  Hello *****,
  Thank you for sharing your experience re Price Match for your AC.
  I have created case ******** for one of our Executive Resolution Team Member to assist with your situation. They will be in touch with you to clarify and assist.
  Thank you for bringing this to our attention.
  Thank you,
  Customer Care Team

• Review fromToby H.

  Date: 05/08/2022

  1 star

  Toby H.

  Date: 05/08/2022

  I purchased an **** in 2020 with an extended warranty via Geek Squad. I went to their website today to file a service request regarding a hardware problem for our **** and, after logging in, it took me to a page where it appeared I could file a service request. However, there was nothing to click on and it only showed a 1-866 number to call. After spending half an hour on hold, the agent told me I had to file a service request online- which I explained I could not. We walked through all the steps on the Geek Squad website together to ensure I was taking the correct steps. She agreed there was a problem with being able to submit a service request, then told me she would put me right through to a customer support person to help file the service request. However, after waiting another 20 minutes, I was prompted to choose option 1 or 2 for what information I needed (to file a service request) and the automated message told me it could be done online... then it hung up on me!! I am now waiting for a call back once again from the 1-866 number. This is infuriating. I feel like I'm going in circles. I do not live in a town with a BestBuy store so can't take it there to talk to a human in person (the closest one is a 9 hour drive away). I can't imagine how terrible this would be for an intellectually challenged individual, or an elderly person... anyone with challenges navigating websites or automated phone systems. This is not a user-friendly process!! I will never buy equipment from BestBuy again!

  Best Buy Canada Ltd.

  Date: 09/08/2022

  Hello ****,
  Thank you for sharing your experience with us. We apologize you've not received the assistance with our service line as intended. We will certainly look into this.
  We have created an ********* ********** **** ******** for our team member to reach out to you to assist with your **** issue and service.
  Thank you for bringing this to our attention.
  Customer Care Team

• Review fromBran K

  Date: 29/07/2022

  1 star

  Bran K

  Date: 29/07/2022

  Ordered advertised laptop and paid online (order number xxxxxxx), but after 7 days Bestbuy refused to ship it and cancelled the order without my consent. I can smell a big, big ongoing ****. **** goes like this: customer orders laptop or similar. ******** *** ***** ** **** *** ***** ** **** **** ********* **** *** ****** **** *********** ****** *** ****** **** ** ***** ** ********* **** ** ********* ** **** **** *** ****** ************* ******** ** *** **** **** ****** *** ***** ******** ** ***** * ****** *** ******* ***** *** **** ************** ******** *** ***** ****** ***** *** ******** **** ** * ************ ***** ** ******** ********* ** ***** ****** *** ****** **** ** **** **** ** **** **** ****** ******** **** **** ******** ** ********** ******* *** *** ******* ****** ******* ** ***** ****** ***** ** ******* **** ********* ****** ** ******* ***** ******** ************ **** ** ***** **** ***** ******** ****** ****** **** ****** **** ***** ******** **** **** **** **** ** ********* ********** **** *** ***** *** ***** ** ********* *** ******* ***** **** Buyer beware!

  Best Buy Canada Ltd.

  Date: 04/08/2022

  Hi *****,
  Please accept our sincerest apologies for any inconvenience caused by the cancellation of your order.
  We want to assure you that we only cancel orders on our end if there are any technical issues preventing the order from being fulfilled, or if the item in question happens to be backordered or discontinued.
  If an order is cancelled in this manner, we always make sure to reach out to the affected customer to advise them accordingly.
  Thank you for your patience and understanding.
  Regards,
  The Best Buy Team

• Review fromS. A.

  Date: 11/07/2022

  1 star

  S. A.

  Date: 11/07/2022

  On July 7, 2022, I tried to put through an order on Bestbuy’s website via ******. It wouldn’t go through initially due to an error and kept sending me back to Bestbuy. Third time, it went through. But then I receive three emails with three separate order numbers from Bestbuy the next morning. I called Bestbuy immediately, only to be told that since it was a market place order THERE WAS NOTHING BESTBUY COULD DO. I had to contact the seller since that was who I purchased from.
  Note that the three charges for $845.57 -- a total of $2,536.71 -- were charged and collected by Bestbuy. There was no contact information for a "seller."
  The only way available for me to contact the seller was messaging them through Bestbuy’s website. And it took the seller 4 days to respond to me, during which time they ship out all three orders.
  How is this even *****?
  It was Bestbuy's glitch that caused the overcharge; Bestbuy collected the money from me; and then Bestbuy absolved themselves of any responsibility. This has got to be ********.
  I do not want three orders. Somebody owes me a refund, and since Bestbuy was the one who charged and collected money from me, I'll start with Bestbuy.

  Best Buy Canada Ltd.

  Date: 14/07/2022

  Hello *****,
  Thank you for letting us know about your recent experience with your online order.
  We sincerely apologize for the issues that occurred and am able to let you know that a resolution is in progress as communicated to you already by the Marketplace Seller as well as our Customer Service Agent. I have created case 14223147 for our Executive Resolutions Associate to monitor the smooth flow of the resolution and keep you informed accordingly.
  Thank you for bringing this issue to our attention.
  Customer Care Team

  S. A.

  Date: 14/07/2022

  Bestbuy, the whole point of writing this review on BBB is because the "resolution in progress" that you communicated to me is not acceptable, as I have already communicated to you. The only acceptable resolution would have been for you to have taken responsibility for your error, fully refunded the two "accidental orders" (as you called them) that were generated on your website, and then YOU work it out with the marketplace seller. But that's not how you have your marketplace set up. It's set up to protect you first, the seller second, with next to no protection for your customers. Now let's go over your "resolution in progress" so we're both on the same page: I placed my order on July 7th -- did everything in my power to correct your accident and cancel to two orders, but to no avail. I have to wait until the orders show up and refuse them at the door. It is now July 14th, a week since I made the order, and the shipments (all three of them) aren't due to arrive until July 19th. Once I refuse two of the orders at the door, they are then sent back to the seller which will take another two weeks -- and fingers crossed they don't get accidentally lost! -- and then the seller has to process the refund. Considering it took the seller 4 days to respond to me on your website in my attempt to cancel said orders, I don't hold out hope that the refund will be processed right away. All told, this "resolution in progress" will take a month or more to process, which means I either have to pay off the outstanding amount on my credit card to avoid interest charges, or suck up the interest charges. Now, do you actually think this is a fair resolution to me, the customer, who is the victim of your error? Because I don't think it's fair, and it actually begs the question of how many customers are in the same situation as I am, and how much interest you make in a year from your accidents. As I've already said, this way of doing business should be ******* which is why I am bringing it to the attention of the BBB.

  S. A.

  Date: 07/08/2022

  To update my above review, today is August 7th and still no refund on the three *******. It has been one month to the day since I've had to bear the expense of Best Buy's mistake.