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Business Profile

Electronic Equipment Dealers

Best Buy Canada Ltd.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Best Buy Canada Ltd. has 176 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Best Buy Canada Ltd.

      102 425 W 6 Ave Vancouver, BC V5Y 1L3

    • Best Buy Canada Ltd.

      B 10232 E Whalley Ring Rd Surrey, BC V3T 4H2

    • Best Buy Canada Ltd.

      1740 W Broadway Vancouver, BC V6J 1Y1

    • Best Buy Canada Ltd.

      1455 United Blvd Coquitlam, BC V3K 6Y7

    • Best Buy Canada Ltd.

      1135 Pinetree Way Coquitlam, BC V3B 6J5

    Customer Review Ratings

    1.04

    Average of 156 Customer Reviews

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    Review Details

    • David R

      Date: 09/12/2022

      David R

      Date: 09/12/2022

      I do not know where to start. I placed an order on Dec 1, 2022 for a shredder. I paid, they accepted the payment because it left my **** bank account.
      They sent me an email cancelling my order on Dec 6, 2022 telling me to "**** ******* * **** ** ******* *** **** *****" yet I was charged....
      It is december 9, 2022 and I still havnt received my money.
      YET THE PRODUCT is available for purchase online, yet they told me they cancelled the item because they "ran out"
      yeah okay.
      Customer service wasn't bad via chat online option. I had a person named Ravennasiddesh who actually did tell me that it would take 3-5 business days post cancellation to see the money reflected in my account. I am grateful for them letting me know.
      Unlike the other person who did not.
      I have decided from now on when purchasing from bestbuy I will do it in person because there online services *****.

      Best Buy Canada Ltd.

      Date: 09/12/2022

      Hello *****,
      Thank you for providing us with your feedback regarding your recent online purchase of the ******** Shredder. Unfortunately, your order was put on backorder and eventually cancelled due to being out of stock at this time. The charge you see on your end is a pending transaction only which only goes through, had the order shipped, but it didn't so it should go back to your account as explained by our Customer Service Agent. We apologize for the inconvenience of this situation and hope to serve you again.
      Thank you,
      Customer Care Team

      David R

      Date: 09/12/2022

      Okay the thing is you are not out of stock. It says the item is available for purchase. That is what is frustrating.

    • mark s

      Date: 08/12/2022

      mark s

      Date: 08/12/2022

      I spent over 4 hours trying to get through to someone to purchase a product online which said it was in stock after being hung up on twice i finally got through to someone that said it was in stock so i spent 7000 dolars on this oven only to find out six days later the product was not in stock and i would have to wait at least 4 months maybe more they could not confirm any delivery date. what kills me is they have no problem making the sale at all costs had i known it wasnt in stock i would never have purchased. I will never purchase from this company again very poor business practice.

      Best Buy Canada Ltd.

      Date: 09/12/2022

      Hello ****,
      Thank you for your feedback regarding your recent order placed December 2nd.
      This item could be delayed to your nearest warehouse location due to availability and having the carrier service available to your area of delivery, especially as you are in a remote location.
      As we understand from case ******** that you called in to cancel the order. We apologize for the inconvenience to you. Our Executive Team member can reconfirm the wait time on this before actioning in case you decide to wait for the product. They will be in contact with you via the case number given.
      Thank you,
      Customer Care Team

    • Kate El

      Date: 25/11/2022

      Kate El

      Date: 25/11/2022

      Zero stars is what I would prefer to give. Purchased a $450 gift card online to be sent to myself so I could put it towards a family members gift. Did NOT receive the e-card but still got charged. Best buy has no record of it. So instead went and purchased another $400 worth of gift cards from the store to use on this purchase in hopes that the online gift card would be cancelled. Proceeded to order the $2000 TV on promo for black friday (this being the last day), and the website told me I could only use 2 gift cards (each worth $100). After hours on the phone with Best Buy, Noone could fix the problem, nor did I receive a follow up phone call which was promised from a store near by (45 minutes away). So now I'm out $850 in gift cards and no TV to show for it. Customers service is absolutely useless and incompetent. So disappointed with their ability to provide service to a willing paying customer.

      Best Buy Canada Ltd.

      Date: 29/11/2022

      Hi ****,
      We're terribly sorry to hear about the difficulties that you've been having accessing your online gift card order and using your gift card funds towards the purchase of a TV.
      We have created case ******** with priority for an escalations agent to look into your inquiry and reach out to assist you accordingly.
      Thank you for your patience and understanding - we appreciate it immensely.
      Regards,
      The Best Buy Team

    • Taylor S.

      Date: 07/11/2022

      Taylor S.

      Date: 07/11/2022

      Unable to use best buy warranty that I purchased as there website doesn't work and everyone on the phone keeps hanging up on me. I'm out almost a thousand dollars on a warranty I can't even use. Shop at visions not at best buy they are *********** and cannot provide a service that can be used to claim warranty. Unacceptable

      Best Buy Canada Ltd.

      Date: 09/11/2022

      Hi ******,
      We're terribly sorry to hear about the difficulties that you've been experiencing with contacting us regarding your Best Buy Protection Plan claim.
      If you aren't able to connect with one of our phone agents, we highly encourage you to use our chat service which can provide you with the same support while offering 24/7 coverage. You can reach us at the following page by navigating to the "Chat Online" section of our contact information:
      https://www.bestbuy.ca/en-ca/services/geek-squad-services/bltb5f906bfb57d7744
      We hope to be able to assist you accordingly!
      Thank you for your patience and understanding.
      Regards,
      The Best Buy Team

    • mandy g

      Date: 01/11/2022

      mandy g

      Date: 01/11/2022

      Placed an order for an ice machine Sept 25th expected delivery Sept 29th 2022. It is now Nov 1, it hasn't shipped and I've reached out by email twice, phone once and chat once and not one of those people can cancel the order, and all I'm told is it has been escalated and I'll hear back in 2 business days. Yes they haven't taken my money but this is a potential charge hanging over my head, so who knows maybe 8 months down the line they'll decide to ship and bill the card. This is ridiculous.

      Best Buy Canada Ltd.

      Date: 03/11/2022

      Hi *****,
      Thank you kindly for bringing this to our attention.
      Please accept our sincerest apologies for the delay associated with the delivery of your order. Your inquiry has now been forwarded over to an associate from our head office who will be actioning your request and reaching out to advise you on the matter shortly.
      Thank you for your patience and understanding.
      Regards,
      The Best Buy Team

    • L. M

      Date: 23/09/2022

      L. M

      Date: 23/09/2022

      Ordered ****** 360 online - was to be a digital download - to have arrived on Sept 16 - did not arrive. Have contacted Best Buy three times - same story - "** **** ** ********* * **** ****** *****" - should be there. Still have not received the download. Have contacted credit card company. Will never buy from Best Buy again - in store or online.

      Best Buy Canada Ltd.

      Date: 11/10/2022

      Hi *****,
      We're terribly sorry to hear about the difficulties that you've been experiencing with accessing your digital download purchase code.
      In the past, we've seen similar issues which have been resolved through the use of an alternate e-mail - consequently, should you still wish to receive your product access code, we would kindly ask that you reach out to us and provide our contact center team with an alternate e-mail that we can use to request a replacement code for you accordingly.
      Otherwise, please do not hesitate to reach out to us in order to request for an exception refund for this item in the case where it is no longer something that you need.
      Thank you for your patience and understanding throughout this process.
      Regards,
      The Best Buy Team

    • Abdul A.

      Date: 16/09/2022

      Abdul A.

      Date: 16/09/2022

      Terrible service and communication from Bestbuy. For the ******** Air Fryer Recall, I have been waiting months for my refund and there has been no communication as to whether they received the recalled unit, and why it is taking so long to process. I also find it unfair that the instead of reimbursing people for the purchase with cash, they are giving BestBuy giftcards instead. This lack of communication and long process times makes me wish it was not a giftcard because I cannot see myself shopping at another BestBuy again. A recall is not the fault of the consumer, so I do not understand why they are making it so difficult to be made even for their mistake. In the future I am shopping elsewhere.

      Best Buy Canada Ltd.

      Date: 19/09/2022

      Hi *****,
      Thank you kindly for reaching out to us and for providing us with some valuable feedback regarding the issues that you've been experiencing with the ******** Air Fryer recall.
      Please accept our sincerest apologies for any inconvenience caused by the delays associated with the process.
      We have created case file ******** on your behalf so that an associate from our head office can reach out to you to address any outstanding concerns that you might have, and help investigate your claim in order to provide you with an update on the matter (where possible).
      Thank you for your continued patience and understanding.
      Regards,
      The Best Buy Team

    • Philip N

      Date: 11/09/2022

      Philip N

      Date: 11/09/2022

      Called to cancel Geek Squad membership and was told cancellation fee is three (3) months. This is usurious, or excessive and should only be one month. Went ahead anyway as I haven't used it in ten months. Call centre is located in Bogota, Colombia where the Customer Service rep spoke in high-pitched ******* accented English. Very hard to understand.

      Best Buy Canada Ltd.

      Date: 12/09/2022

      Hi *******,
      Please accept our sincerest apologies for any inconvenience caused as a result of the cancellation of your Best Buy Membership.
      As per the terms and conditions of our Membership, you are eligible to cancel the plan at any time following the initial 30-day period - provided that you pay a service recovery fee which is equal to twelve (12) monthly payments of the plan purchase price, less the total amount that you had already paid for the plan at the time of cancellation.
      The terms and conditions of Best Buy Membership are easily accessible online at BestBuy.ca through our Help Center, and can be reviewed at the following web page:
      https://assets.contentstack.io/v3/assets/bltc8653f66842bff7f/blt76fd680bc1e0a68f/62900067d31030576a34bbb7/bbm_terms_and_conditions_220510_en.pdf
      Thank you for your patience and understanding.
      Regards,
      Best Buy Canada Customer Support

    • Chris H

      Date: 09/09/2022

      Completed an original order August 8th for qty 2 open box ********* R12 units from Best Buy which a MarketPlace seller claimed was out of stock after a week and cancelled.
      However, it was simply relisted at a higher price (same web order id, model, description, quantity). A complaint was answered by the seller that they would honour the price. In good faith, I followed instructions, submitted a new order and messaged them. The seller shipped the units Aug29th at full price. Corrections requested: Aug 29, 31, Sept 1, 2, 4: No response after Sep 4 (a week ago). Seller responses were non-committal and appeared to simply be a stalling technique. Best Buy customer service was no help – claiming MarketPlace seller means zero responsibility on their end. The towing line from customer service was that since the purchase was via the Best Buy website but fulfilled by a MarketPlace seller, that Best Buy is no longer responsible for any action, including customer satisfaction. Despite multiple requests for information on the seller (name, phone number, address, etc), Best Buy Customer Service and a supervisor would not provide this or put me in contact with someone who could.
      In summary, Best Buy provides no beneficial support to its customers via their online chat or email when a product is listed on their website, purchased and fulfilled by a MarketPlace seller. This seller does not honour their own statements, provide timely responses, or resolve issues. This purchase has been a nightmare, and with no support from Best Buy or the seller, I had no option but to return the items for a refund instead of having the price honoured. Honesty and Customer Service failure all around. Buyer beware.

    • Ashlene H

      Date: 16/08/2022

      Ashlene H

      Date: 16/08/2022

      Best Buy Mobile kiosk deleted my phone number instead of porting it. Representatives have lied and provided conflicting information. They have shared that an escalation has been submitted to Bell, but refuse to provide information or contact numbers for Bell. Staff have repeatedly refused to provide documentation of issues, confirmation of escalation or apologize/admit guilt. **** and told me I couldn't stay with **** unless I purchased a new phone, I didn't care enough to argue I just didn't want to stay on a family plan. Staff were unable to properly port number which resulted in the loss of a phone number I've had for over a decade that is tied into multifactor authentications for multiple financial accounts. Staff suggested one more than one occasion that I ask family members who were on the previous family plan with me to provide me with compensation because my going in to change my plan was linked to them. No way to escalate to Best Buy Canada, store manager is non responsive, and representatives said verbatim that my coming into the store to follow up on this issue was a waste of their time.

      Best Buy Canada Ltd.

      Date: 17/08/2022

      Hi *******,
      Thank you kindly for bringing this to our attention.
      We're terribly sorry to hear about your experience at our Best Buy Mobile kiosk and the issue concerning the improper porting of your phone number.
      We have created escalation case ******** for an associate to review the details of the matter and work towards a resolution with you accordingly.
      Thank you for your patience and understanding throughout this process.
      Regards,
      The Best Buy Team

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