Extended Warranty Contract Service Companies
LGM Financial Services Inc
Reviews
This profile includes reviews for LGM Financial Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
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Review fromVance R
Date: 05/09/2023
1 starVance R
Date: 05/09/2023
Worst customer service Ive ever had, 2 hr wait for roadside assistance request, then they disconnect on my phone call and dont call back. I ended up calling AMA for towing and got towed within 30 min.Anyone who purchases their extended warranty may as well kiss their money good by,
LGM Financial Services Inc
Date: 07/09/2023
Were sorry to hear that your experience with our product has not met your expectations. Our Customer Experience Team will reach out to speak with you. Thank you for sharing your feedback with us. --- LGM Financial Services Inc.Review fromSusan W
Date: 13/07/2023
1 starSusan W
Date: 13/07/2023
Would rate negative if possible. No longer own the vehicle but cannot cancel the coverage. Have never had a claim and not looking for refund, just looking to cancel policy I can never collect on or use. Very disgusted in this service!LGM Financial Services Inc
Date: 17/07/2023
Hello ********************,
Thank you for your feedback. One of my colleague has spoken to you today and provided you with a resolution. We hope you are happy with the solution provided.
*****************************, *********************** Experience - **********************
Review fromLori H
Date: 10/07/2023
1 starLori H
Date: 10/07/2023
DO NOT purchase this warranty. I have been charged double the price monthly. I was told I had to go through the sales men to cancel it . He told me if I let the payment bounce it’ll be canceled, I was told I will receive a cheque and be reimbursed for the 1000 dollar deposit and all the payments … WRONG. I was hit with 140 dollar NSF fees and the next month the payment was taken out again. Here we are a month later and I’m still waiting on the reimbursement cheque and I am now being ignored. This is a complete and utter ****.LGM Financial Services Inc
Date: 12/07/2023
Hi *******************,
Thank you for your feedback and we apologize for the inconvenience this may have caused to you. One of my team member reached out to you and provided a resolution to your situation. I hope you are satisfied with the outcome.
***************************** Vice ********** ******** Experience - **********************
Review fromPaul B
Date: 14/06/2023
1 starPaul B
Date: 14/06/2023
Sold my vehicle that had gap insurance coverage. Will not cancel the policy and insist I have to keep paying it even though the vehicle is sold, and was worth more that what was owing on it anyway. When purchasing the vehicle was told I could cancel once the value owing was near the loan amount if I wanted. This was clearly a lie by the dealer. I reached out was to LGM directly was was told I have to keep paying it. This is absolutely insane. They are not providing coverage for anything now and yet they insist on continued payments? DO NOT SIGN ANYTHING FOR LGM Financial. They will steal from you if you sell your vehicle before the initial term is up!LGM Financial Services Inc
Date: 17/07/2023
Hello ******************,
Thank you for your feedback and we apologize for the inconvenience. One of my colleague tried to reach out to you and left you voicemails to provide you with a resolution. We are hoping to connect with you to provide some solutions.
*****************************, *********************** Experience - **********************
Review fromMelinda F
Date: 01/06/2023
1 starMelinda F
Date: 01/06/2023
Absolutely horrible and want to cancel. I am going through a rough time right now and missed a couple payments due to leaving an abusive relationship. My daughter and i are trying to get back on our feet and i hope i can cancel as theyve charged me 9 nsf fees in 3 weeks. Totalling way more then i owe them. Not their fault i suppose but not sure how its even legal?LGM Financial Services Inc
Date: 06/06/2023
Thank you ***************** for sharing your feedback. We are saddened to hear about your situation. One of my colleague has reached out to you to provide you with a resolution. I hope the solution meets your needs. We apologize for the inconvenience.
*****************************, Vice ********** ******** Experience. **********************
Review fromAlbert B.
Date: 30/05/2023
1 starAlbert B.
Date: 30/05/2023
I'm completely shocked. * *** **** ** when I purchased Kia Appearance Protection through LGM Financial. I've sold the car and never used the policy at all. When contacting them, I was informed that the protection package will be cancelled but I will still be paying another almost $1000 for it.
Looking at several other reviews, it's obvious something is seriously wrong here. I would never have agreed to these rulesLGM Financial Services Inc
Date: 31/05/2023
Thank you Mr. ******* for sharing your feedback and we apologize for the inconvenience this may have caused to you. One of my colleague has reviewed your file and provided a resolution. We hope this resolution meets your expectation.
Cynthia Cherfan, Vice President Customer Experience, LGM Financial Services
Albert B.
Date: 31/05/2023
Contacted by LGM Financial Services Inc. They allowed me to cancel the policy and agreed to stop charging me the premiums from this point on.Review fromM. P.
Date: 30/03/2023
1 starM. P.
Date: 30/03/2023
************ have the same experience with LGM Financial Services I bought a car at a Dealership over a year or so ago , was talked into taking their extended warranty , I have now traded the car in and I tried to cancel my extended warranty that I no longer need as I no longer have the car. I too was told I can't cancel and have to pay the remainder 3 years of the contract, I was never told at the point of sale that this could happen and never told that I had 30 days to cancel, I was not even given a copy and the agent did not offer any solutions, just that I have to pay.What a rip off!LGM Financial Services Inc
Date: 03/04/2023
Were sorry to hear that your experience with one of our products has not met your expectations. Our Customer Experience Team has reviewed your file and reached out to speak with you. We are confident that your concerns can be resolved satisfactorily and thank you for taking time to share your feedback. --- LGM Financial Services Inc.M. P.
Date: 06/04/2023
I have reviewed the response made by the Business in reference to the above complaint and find that this resolution is satisfactory to me.Review fromMark S
Date: 02/02/2023
1 starMark S
Date: 02/02/2023
It’s like i have the same experience with LGM Financial Services Inc **** *** ****** *** **** ***** *******, i bought a car in dealership year ago and sold because i am moving to other province but unfortunately i do have an Insurance for that car that i bought and when i am trying to cancel the insurance the agent told me that I can’t cancel it no matter what, i was trying to find a reasonable solution about this but they can’t give me some, but instead the agent told me to pay out the remaining 3 more years so i can get rid of my monthly payment. Just like the others saying that were gonna pay thousand of dollars for this insurance even we don't own the vehicle anymore. We don’t need to get any refund but we just need to cancel the terms because we don’t need it anymore. Hopefully they can find any solution with this matter. I am willing to have an arrangement with LGM in a fair way not that they are asking me to pay a thousand of dollars without any used.LGM Financial Services Inc
Date: 06/02/2023
Hi Mr. ******,
Thank you for your feedback. I reviewed your file and you have spoken to one of our agent on February 2nd and 3rd and you have received a solution to your situation. Apologies for the inconvenience and I hope you are satisfied with the resolution.
Have a great day!
Cynthia C******, Vice President, Customer Experience - LGM Financial ServicesReview fromLisa W
Date: 01/02/2023
1 starLisa W
Date: 01/02/2023
We purchased an extended warranty for our 2017 *** ******** with LGM Financial Services. A claim was submitted for wheel bearings and a reluctor wheel. This should have been covered under the warranty.
My claim was denied due to minor rust. The Service Manager even stated that it is a sealed component and rust is not the reason for it being faulty.
After much frustration and disappointment, and numerous phone calls. My claim was denied. I am $1300 out of pocket.
I take my car to **** regularly for car washes to clean the underside. I had the car rust proofed. What more preventative measures could I have taken?
I live north where there is snow and ice and salted roads.
***** ********LGM Financial Services Inc
Date: 06/02/2023
Hi Mrs. *********,
Thank you for your feedback. Apologies for the inconvenience. One of our Team Lead is reviewing your file to provide a solution and will be in touch with you shortly.
Have a great day!
Cynthia C******, Vice President, Customer Experience - LGM Financial ServicesReview fromHeather M.
Date: 14/11/2022
1 starHeather M.
Date: 14/11/2022
We bought a used 2010 vehicle in December 2020 with 110,000km and purchased a warranty from the same dealership covering 3yrs or 70,000 km. On Tuesday Oct. 4 we had a breakdown and had it towed into the dealership. A compression test has shown 2 cylinders with no compression and we've been told we need a new motor. After dragging their feet LGM is now saying our claim is denied from lack of information. Third party saying they've never had this problem before with a claim and meanwhile over 5weeks later our car is still not had any progress. This was the first nice vehicle I've ever owned and thought I was doing the right thing by getting this warranty (which was also a first) and now seems worst decision ever.LGM Financial Services Inc
Date: 16/11/2022
Hello ******* ********. Thank you for raising your concerns with us, we take your concerns very seriously. We would welcome the opportunity to discuss this matter with you in greater detail. I will reach out to you via e-mail, in hopes we can find a convenient time for us to connect on a phone call. Best regards, Cynthia C****** - Vice President Customer Experience - LGM FINANCIAL SERVICES INCD
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