Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jai acheter un glock 17 gen 3 blowback le 10/08/2024 sur le site ************************************* Le numero de modelle de mon article est UMX2255208 et le numero de serie est le GS485 ces du calibre .357 et lorsque jai recu le produit je nai pas pus men servir a cause dun defaut de fabrication je demande un remboursement ou un nouveau pistolet

  Customer Answer

  Date: 21/10/2024

  i would please like to get a refund on my product cuz i'm  unsatisfated at all the first day i got it i went outside just to test it and had fun but that thing show me just problem it cost me  to empty 1 single charger at the half of the magazine bbs was always gettin stuck  inside the gun when he on i find that he can fire is  when the pistol fired is when the gun is reverse barrel down and  i almost shot myself and hit my sisters by accident because of this huge default she was right beside me that freak me up and i had a lot off difficulties  with the magazine bbs never stay where they supposed too and everytime i put a c02 cartridge inside it it doesn't last 30 min than the cartridge already empty the model wasn't really safe their child lock was not working correctly the comfort for the hand was horrib design  and thei reliability  mostly umarex style the product was really bad  my article was a glock 17 gen ******* blowsback made by umarex  i bough it cuz it was looking realistic for the comfort and mostly for their good  child safety   never had problem with airguns i always had a good time and good feeling while using  it but this one was the worse gun i'll ever shoot wiith i was constantly feeling like that thing gonna bloup in my hand and for the price that i pay  it cost liken ****** CAD i feel scammed it was far that i was expectin  that thing will be i would like to receive my refund this week or next week please

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an ******* gun on february 22nd. Not only was it severely over priced compared to other companies now that i look around but it never arrived. It is now april 7th, ive been fighting with them for so long, i have security cameras at my property and they still tried to argue over and over that nope it was delivered...like come on guys i have top of the line home security there wasnt a dang thing delivered to my house. They are finally getting around to issuing a refund today apparently because i said i had enough and am taking legql actions. Sad i had to threaten court to get an action from them. oh the refind the apparently are giving me today isnt even a full refund its not even 2/3 the original price i paid like what a joke these guys are. I had to fight tooth and nail over this, i am honestly at a loss for words how this business still operates, beyond unprofessional business practice on their end. The emails i recieved were extremely unprofessional with personal tones like i was speaking to an insulted friend, i wanted to buy a gun from you guys not start a relationship wth. Prices are high customer service is a joke, wont take responsibility for thier own business, take the absolute longest with everything they legally can without getting in trouble. I have dealt with ***** businesses like this before and I'm honestly just flabbergasted they exist when i run into them. You all should be ashamed of yourself, if i acted even like a fragment of this id be unemployed so why do you get to pull this junk on hard working people?? I want my full refund after having to wait almost 50 days when i live like 3 hours away from your business...were in thr same damn area wth!

  Business Response

  Date: 12/04/2023

  ****** **** - Track - Personal Results List (**************************)
  ****** **** tracking number: ****************
  I have attached the tracking information.
  We have received and shipped his order, there is nothing else we can  do.
  We have complained to ***** ****  that the customer did not receive the package and they have credited us only $110.69 and we have already credited the customer.
  We have informed the customer if he wants a full refund, he needs to open a chargeback with his bank " Merchandise Not Received", then only we can issue a full refund.
  As a business we do have some policies as well, once the package is with the carrier it's no longer our responsibility, it's between the customer and the carrier.
  If we were a ***** business as the customer implied, we would not have responded to him at all.
  
  
  

  Customer Answer

  Date: 12/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I contacted ****** ***t and also my bank. Cannot do a charge back because of the way it was paid for. Their website asked for ******, i paid through ****** and all of thr sudden that was the issue for getting a refund? You can ask me to oqy a certain way then use thqt as partial reasoning for withholding a refund. I was spoken to extremely **** on the phone multiple times. They only respond to communication when called out on something legality wise, it takes them weeks to reply to a customer unless the customer threatens court or its you guys contacting them, that is just unacceptable business practice. I also had to contact them days after they received a refund from ****** ***t, i called and was finally able to get qhold of someone at ** who onformed me they have already issues refund to thr seller, if i hadnt they wouldnt have even bothered to refund me anything. Just yhrough the interactions, communication and this horrible transcation i can undoubtedly say they are a ***** business.
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:30/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with these guys on Jan 18th and immediately changed my mind and opted for a refund. On the following days (the 23rd ) I was told I would be issues a refund. I have been messaging them all week and then come the 30th they send an email saying we have the wrong details sorry after telling me they had confirmation on the refund they didnt have my details. Trying to get them to respond to an email is like pulling teeth from a brick wall. **** **** ** **** **** **** *** ***** *** **** *** ** *** *** * **** ******** ****** ** *** *** ****** ** ** **** This company is not to be trusted with any money* **** **** *** ** ********** ****** *** *** *** *** **** ** *** **** ****** ** ******* **** **** *** ******* ** ***

  Business Response

  Date: 31/01/2023

  Hello ******,
  
  Good morning.
  
  Your order has been canceled and refunded on January 29, 2023. If you have not received the money on your account yet, please follow up with your bank. Check Screenshot enclosed
  
  I know it was delayed but this is not a reason for you to jump on making all kind of conclusions on our company.
  
  My guys had an issue with issuing your refund and they kept you posted.
  
  We should have charged you a cancellation fee, I think I will implement this down the road so that drunk customers can pay a fee for their wrong decision.
  
  Since you mentioned that you were drunk and this is a drunk purchase and you have no idea what you are doing, please be assured that here we are ********* and we are not fraudulent.
  
  Thanks for your kind understanding.
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:24/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a BB Pistol from Replica Airguns on Sept 12th, 2022. On November 10th, 2022 the BB Pistol stopped working. The trigger and hammer mechanism don't work anymore. The trigger moves back and forth smoothly but the hammer doesn't work. It stays in full cocked position and the trigger won't disengage. This pistol is supposed to have a 90 day warranty but when I contacted Replica Airguns they told me that the pistol was way past "their" warranty period!! Apparently they can sell a product but not stand by the warranty that's listed in the owners manual. * **** ********* ****** *** *** **** **** **** * **** ** ** **** ** *** ****** *** ** ******** ** ** ********. But yet again I was told that it's not their problem and that I'm out of luck. What kind of business is this? Imagine if every business did this,, say that they don't honour any warranty, regardless of what is stated in the owners manual. I don't think that this is good customer service. Especially when they said that "it's not their problem".. The attitude that their employees has is very rude and demeaning to an honest customer like myself. I'm stuck with a $139.00 broken pistol that's now an expensive paper weight,, and a $59.99 extra magazine that's no good for anything now.... Treating customers like this is inexcusable in my opinion..... Thank you BBB!!

  Business Response

  Date: 24/11/2022

  Hello *******
  
  We are really sorry for the inconvenience.
  According to our policies we offer only 30 days guaranty, the other 60 days guaranty is from the supplier.
  Since you had a bad customer service experience with us, we are willing to remediate the situation.
  We'll send you an RMA to send the item back to us for an exchange, the shipping fee is on you though.
  Once again apologies for the inconvenience.
  We try to keep all our customers happy and satisfy with their purchase.
  Thanks for your kind understanding.
  
  Regards,
  
  Ryan
  
  

  Customer Answer

  Date: 13/12/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  -According to ************ my defective item was delivered on Friday, Dec 9th at 11:08 am. 
  
  -I have attached the confirmation information that I received from 
  Canada Post stating that my order had been delivered. 
  
  -My tracking number is/was 
  * **** **** **** ****
  
  -According to Replica Airguns, my package containing the defective item was not delivered to them on Friday, Dec 9th at 11:08 am. 
  
  -What I am asking for from Replica Airguns is that they honour their word and ship me the replacement pistol that they said they were going to do.**
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 20/12/2022

  Hi there,
  We have already approved an exchange for you I believe,
  Please provide your full name and order number.
  I'm pretty sure an exchange has been approved and shipped out yesterday.
  If this is the case, please close this case.
  Thank you

  Customer Answer

  Date: 21/12/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 06/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:15/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered they send me an order confirmation but 4 days later I haven’t gotten a shipping confirmation

  Business Response

  Date: 15/07/2022

  Hello,
  This order has been shipped and delivered to the customer on July 13, here is the tracking link:
  ****** **** - Track a package by tracking number
  Tracking number : ****************
  
  We have emailed the customer on 07/11/2022 to email address: *********************
  
  The order was shipped and delivered to:
  **** ******
  Please let me know if you need any further information.
  
  Thanks 
  
  Regards,
  
  AJ