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Business Profile

Language Training Aids

Paragon Testing Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Language Training Aids.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to request for a transfer of the CELPIP test date, and complain about your customer service representative being unreasonable, that I was rejected to transfer test date when I am ****** ******** *** ********.My registration number is *********. I originally booked the test on Feb 1st 2023 1:30 pm, I was experiencing ******** ******** in the morning of the test date, nevertheless * *** *** **** ** * **** ******** ** *** ***** I still made my best effort to go to the test venue, however I was late for a couple of minutes, and was rejected for entry. * **** **** *** *** *** ***** ******* ***** *** *** ****** *** ********* I would like to reiterate that I was ill and did not think there was enough time for me to contact your company in advance and wait for your response. I am able to provide proof for the ***** ******* **** or other information if required.

    Business Response

    Date: 08/02/2023

    Hello, *** *********************,

    Later that day, we received an email from you stating this:
    I did not make it to the test venue as I found out I have ******** symptoms when I woke up this morning and was preliminarily tested positive, therefore I made a rushed decision of not attending the test.

    According to the ******* Government, ** *** **** ******** ** ******** *** *** ***** *** ***** *** **** **** **** *** ************ ***************************************************************
    However, prior to your test, there was no mention of you being unwell. On February 1st, you arrived at the centre to take your test, but unfortunately, you did not make it on time. 


    Customer Answer

    Date: 10/02/2023


    Complaint: ********

    I am rejecting this response because: I find it extremely unfair that the *********** is not taking my illness into consideration. All they are saying is I was late. * **** ***** ** ** ******** **** ******* ** ********* *** * ** ***** ** ** **** ***** **** ** ******* ***** *** **** *** ** ** **** ***** I am requesting to escalate this to someone who is not from the test center, I do not believe they are able to resolve this issue professionally.

    Sincerely,

    *** ********************* ****

    Business Response

    Date: 16/02/2023

    Hello, *** *********************,

    Your case was reviewed by a management team at Paragon, not a testing centre. We explained to you the reason for our decision and don't have any more information to add. 

    Customer Answer

    Date: 17/02/2023


    Complaint: ********

    I am rejecting this response because I genuinely was ill and ****** ******** ** ******** ****** the last two weeks. * **** **** ****** **** ***** **** ** ******** ** **** ***** *** * *** ******* ***** ** ******* It is extremely unfair to confiscate the money I paid for the test. I admit I went to the test centre on the test date and was rejected because of being late. ******** * ***** **** ** ***** *** **** * *** ** **** **** ** ***** ******* *** *** **** ** *** **** **** ** *** * *********** ** ***** *** ******** ****** ******** **** ** ** ** **** **** *** ** ***** **** *** ******* ** ** ** *** **** ******* Therefore, I am sincerely asking for an exception to be made for my case.

    Sincerely,

    *** ********************* ****

  • Initial Complaint

    Date:28/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ** ******** *** **** ******** ********** Mi doctor gave me a justification and confirmed that in a document thar I sent it to CELPIP in order to cancel the test and get a complete refund. They still say I have to pay 50% of the test fees even if I have medical proof that I cannot attend the test on October 8th 2022. I paid 224$ so I would have to pay 112$ for not being able to attend due to health related reasons! If I want to change the date, I have to pay 50$ and it will be when I am still pregnant since my due date is December 29th 2022! Changing the test date is therefore also not a resolution of the problem. The only thing that I ask for is to get a 100% refund.

    Business Response

    Date: 05/10/2022

    We can confirm that the issue was dealt with by our Customer Service team. The test taker's test registration was cancelled and they received a full refund of their test registration fee.

    Customer Answer

    Date: 05/10/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****** ******

Paragon Testing Enterprises is NOT a BBB Accredited Business.

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