We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Local Lottery

Playnow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Local Lottery.

Reviews

Customer Review Ratings

1.16

Average of 43 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Gary D

    Date: 05/08/2024

    I have been a long time PlayNow user, and have spent a large amount my money with the site. This last month alone i deposited over $14,000 and like other users get kicked out black screen ext not playing out. How is it possible everyone that is better big, and about to get paid. All of a sudden you get kick out/ black screen. I highly suggest dont use this site PlayNow. Its too much of a coincidence and *************** people are have the some problems. And I know for a fact that when that black screen or kick out comes that would have been a big payout. Because it happened to a few time in witch an error message come of but I was able to complete this spin and this one incident. And got paid big.Soo 100% they are kicking you out as youre about to be paid big.STAY AWAY

  • Dallas K

    Date: 31/07/2024

    Playnow online casino should be ashamed of itself. After waiting for a withdrawal from my playnow account , Ive yet to see it put into my bank account. Called their customer support Told them my issue and they tell me theyve had an overwhelming amount of withdrawals. Then they tell me I need to wait 3 business days then add 3 business days. This is bs What happened? Did they get hacked? Are they broke? Their representative told me their call lines were full. 80 in cue as of my call. So wait a week to get my money. Maybe.

  • Ash S

    Date: 30/07/2024

    The customer support at ******************** has been horrendous. I had e-transfered them $250 back in June which they NEVER posted to my account. I have called them MULTIPLE times and have multiple emails thAt have been completely ignored. I have spent thousands of dollars on this site and they will not give me the time of day to post the funds they have acknowledged they have received. Also spent the last 45 minutes on hold just to be hung up on. Not happy

  • Dennis H

    Date: 06/07/2024

    Somewhat confused. I have been using playnow for around 13 years. Ive had my **** my downs. I feel like the odds are about the same as our local casino. Thats not my issue. My wife deposited $1500.00, as she usually puts a good size deposit in to play slots. Her reasoning is that this gives her a good stack to play with in case she gets down, she can move around to other games to get built back up again. That, and the fact that her credit card dings her $5 every time she does a deposit. Doing one big one makes more sense and doesnt interrupt her gaming. So with this $1500 deposit, she plays for about 10 minutes and gets her balance up to $1900.00. She decides that she is happy with that daily win and withdraws the full $1900. She then gets an email the next day saying her account is suspended and that she needs to explain why she didnt wager the entire $1500. Do we not have the right to cash out when we are ahead? I often go into the casino with more money than I wager. Whats the difference? They would rather me lose than to win and come back again at a later date? They said that we would have to leave the balance that wasnt wagered in our playnow account to use later. This makes zero sense. I have lost a lot of money staying in when I hit a good line hit. Let me decide when to cash out please. Dont use the money laundering excuse as you can easily look at the account holder to see game history of wins vs losses.

  • Kassia H

    Date: 24/05/2024

    Constant issues with this site. Getting kicked out of games constantly after putting time and money is. There needs to be a investigation into this site

  • Randel O

    Date: 16/05/2024

    Locked me out of my account for no reason, i contacted them so many times but no one could tell me whats wrong!

  • Jimothy James C

    Date: 14/05/2024

    The worst bingo experience ever!!! Same players winning over and over and over, when you win it's one win once in a while, while you see others win every time. This is a randomly selected game, where the odds are supposed to win 1 in 8 cards but some players are winning 4 to 1. Witnessed a player win 13 rounds straight and seemed to win when the player was behind and when you have 1 ball left and the remaining players have 2 or more, the next ball it's won by someone that should be 2 ***** left What a joke of site.. BCLC showed its a cheater filled site and they claimed they got systems to prevent it I call ********

  • Stella M

    Date: 01/05/2024

    Totally ***** 1) It takes forever to load 2) Glitches constantly i was looking at 5 gorillas AND then it Freezes, i near lost 3) BUT WORST of ALL Is , it kicks you off site you log back in AGAIN and your 10 or 20 cent bet i has started back at $5 and it takes a few spins before you realize it, rrrrrg. it, Plus its not just the Gorillas Its the Wolves , and the Elephants too, lets do better bclc.

  • james g

    Date: 08/04/2024

    i have played slots on playnow for years...but the site has gone downhill ..I used to win once in a while...or at least got entertainment for my money....now it just ***** your money away...if you are lucky enough to win the bonus spins , it just does not pay for what you are spending...I finally got the bonus spins on jinse dao ,,which usually can pay good as it does not appear too often on a $10 bet i was so excited it gave me 10 free spins...I won a total of $40????????????? I may be done with this site forever.....if you do withdraw money I can guarantee that after the withdraw it will not pay anything for a long time.....frustrated and disappointed

  • Lewis F

    Date: 18/02/2024

    I was playing slots, and it boots me out saying this game is not available in your region, after playing it for 10 or more mins! Or you need to turn on location, buy you have to just to login..Other times I get error messages, but they don't tell me what they mean, ever! And one time I bought a bonus feature, got 12 spins, and during my feature, I hit 3 bonuses again! It said it added another 12 spins, but went back to normal screen and only showed my remaining 3 or 4 spins! And the want an exact time when his happened, but my account history only shows when I started the feature, not each spin! But it does show what spins etc were on each real, for each spin! So I send them pics of that, which they have clearly, and then they say that didn't happen! And I said it came up on my screen, told me I received another 12 spins added to my feature! And the game I was playing adds multipliers, for each win, big or small! But they said their tech team checked it out, and then they had to discuss it with the game builder, and in the end, claim that nothing was improper and that I didn't win those spins! Yet it's there, plain as day, in my account details.... so how does that work? How is that fair play! And I'm sorry to all others, that have been scammed by playnow! Our trusted BC Lottery Corp, just scamming our provincial citizens! That's terrible and shame! How dare you scamming individuals, take from the public of BC for gains? And hide under the shield of the government! What a scam and a sham! Disgusting!!!!! And yes I have pics to prove!

Playnow is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.