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Business Profile

Local Lottery

Playnow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Local Lottery.

Reviews

Customer Review Ratings

1.16

Average of 43 Customer Reviews

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Review Details

  • Will K

    Date: 18/10/2022

    When the website is not having issues , it can be fun. But almost every visit myself or wife have with Playnow there are crashes on our games. We know and understand about clearing all saved info, cashes or temp files and not to use saved links.
    When you finally get through to Customer service they claim it is all our issue. Even when they put a message on their site claiming they are having issues, and when you talk to them about when the issues would be cleared up they will give you the generic answer about how it's our issue. We even changed our internet providers and bought new devices to play on.. They lie and gaslight you EVERY SINGLE TIME.
    I recently wrote an email to the Customer Service and got a receipt explaining they would get back to me within 48 hours but finally heard back 5 days later. After reading the response from Customer Service I realised that they never read my email at all and if they did it was completely ignored. They gave me the same generic Info about clearing this and that and it was my issue even though it was on their website that they were having issues.
    What they don't understand that many of us take our visits serious. Sure it can be fun, but we lay down a lot of money and expect transparency when they are having issues.
    Whether it be superstition or not, when you go to a slot and are playing just to continuously get booted from that game and almost every other slot game, no matter how many times you sign out and clear all info just to sign in again and still have the same issues is a bunch of suspicious **.
    We used to play other online slots and never had issues like this. You could actually sit back, relax and play.
    Playnow isn't a very good example of a relaxing time. It can be very frustrating and tiring work just to play, and speak to someone when there are issues.
    Come on Playnow.com and BC, you can and are expected to do better. Much better.

  • Michael J

    Date: 17/10/2022

    If you travel DO NOT use this site. You can only access it in your own province.

  • Pamela M

    Date: 15/10/2022

    Worst gambling site on internet. Always kicking out with every excuse around!!!!!!

Playnow is NOT a BBB Accredited Business.

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