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Business Profile

Motorcycle Dealers

Trev Deeley Motorcycles Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:31/08/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a new ****** on the phone made deal with 2 different salespeople and salesmanager we travel from Victoria to vancouver June 24, no salesmanager no saleman I phone he is in the building not answering, no dealer owner, first time in 65 yrs. buying new bikes. I sign read agreement of purchse 14 k a bit high new bikes are usually 7. 2022 ****** Heritage. finally my friend is riding out of parking lot an employee Jeff slips and said "290K not bad for a demo bike. Worse the bike is defective from abuse and damage caused by ****** **** ***** NOBODY who knows buys a demo bike. * *** ***** ******, "not a demo bike service tech breaking in" from a manager,I also paid $650 for pre-deliverey inspection,$395 for a document fee ** ****. Local dealers can't seem to find problem serious stuff I guess some time ago salesmanager from deely's was going to pick up bike up bike and fix it, All stories changed now the lying woman who did the docs claimed she told me it was a demo bike, they all walked me to thebike said it was ademo bike and iwas OK with that, ***** ** ******* ** ** ****** *********** * ** ** ***** **** * ** *** ***** ****. There is no email address to ****** Canada .I had a witness with me the entire time ** ****** **** ***** *******. when I told him what they did and are doing to me bike will not go to nuetral in heavy traffic I have to continually hold clutch in and out hand cramps have pull out of lineup.

    Customer Answer

    Date: 15/09/2022

    Hello, Yes ***** and without your help it would not have been resolved that quickly,  the response was immediate.  Thank you for your help.   

    Regards, 

     ***** ******.


Trev Deeley Motorcycles Ltd is NOT a BBB Accredited Business.

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