Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: March 24, 2023 Amount that is supposed to be charged: $1.00 Amount actually charged: $4.00 Been going back and forth with Indigo **************** since March 25, 2023 but nothing has been resolved.They keep saying that they are waiting for their accounting department to check, but no information was given when I ask about the status.Then they keep sending me the same picture saying their system shows $1.00 charged. Something isn't right in there system and seems like some shady business going on here.This is a small amount, but I question how many other people out there are being charged like this.Attached the picture of the parking stub and the credit card statement with the charge.

  Business Response

  Date: 17/05/2023

  Dear *** ******************** are in receipt of your feedback in relation to the amount being charged differently than that of the amount reflected on the receipt. Thank you for taking the time to write about this, we are pleased to have an opportunity to provide clarification and resolution.
  
  We have investigated the issue and upon investigating the amount reflected on our end was also $1 for that day under your card number. Since you provided with the actual screenshot from the bank, we are following up with our payment service provider on this matter to see if there was anything wrong on the payment portal. We apologize for the inconvenience and would like to offer you a full day complimentary parking at the same location or we could provide you with the code for any other transient parking location that we manage. Please reach back to ** should you wish to use any of the mentioned offer. and we look forward to hearing from you soon. 

  Thank you for parking with **. 

  Sincerely, 

  ****** K C
  Guest Services Manager
  

  ****************************************************

  ********* **** *** ***
  **** ***************** *
  ******************************************
  
  

  Customer Answer

  Date: 18/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  There's a flaw in Indigo Parking's system but was never given an answer since I started reaching out time them from March 25. Complimentary parking is a nice gesture, but I wasn't going for anything financial. I was being passed around and ignored, just kept getting told the same thing even though I given them the proof.

  Would want to see the flaw identified and explained why it happened, and of course fixed so no future customers have to go through this.

  
  Sincerely,
  
  ***********

• Initial Complaint

  Date:11/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indigo charged for a parking violation which did not even happen. On Dec 21 I was going to pick up my sister from Airport who was traveling alone for the first time and was stressed out and dealing with personal issues. I received a call from her and only for less than 15 seconds to confirm the location I stopped after looking around to find no signage AT ALL. I confirmed the location and never parked or stopped at a no parking spot. Indigo sent me a ticket 3 months late on April 4, 2023 for this and is asking me to pay $107.60 which I find absolutely absurd and not willing to pay. This should be cleared as I am not willing to pay for a violation I never committed. License ******* And notice no #*******. On top of it, images are unclear and do not show any parking signs which were placed. I do not see any violation at all in the pictures.I am financially struggling to keep up too. Please get this cancelled

  Business Response

  Date: 16/05/2023

  Dear *** ********************* are in receipt of your complaint and Thank you for taking the time to write about this. 

  Thank you for explaining the situation to ** however upon checking both the License ******* and Notice No. ******* we could not find the record of this. Is that the correct license number and also our Notice Number generally starts with letter D. If you can please confirm the notice number and/or plate number back to ** we will be able to investigate further.  

  Thank you.

   

   

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have given me a ticket for pulling over on a public road and they are a private company. This was not private property. I pulled over because of car issues

  Customer Answer

  Date: 15/05/2023

  Hi, I was pulled over on the shoulder of a public road. I was not talked to by any person or official and got this in the mail. This is a private company. None of their people even spoke to me. Never asked if they could help, or of if assistance was need. Instead I got a Ticket. I don't believe if a private company has authority to even ticket me on a public road.  They are *********** to put it on my credit report and have it go to collections. Please help.

  Business Response

  Date: 17/05/2023

  Good Afternoon BBB, 

  We are in receipt of this complaint. However, this was in the ******************* and we unfortunately cannot assist further with this as we lack any information regarding this notice. 

  I suggest the guest reach to the contact ** page in Indigo parking make sure the city is selected as ******* and submit the feedback there. 

  *******************************************************;

  Alternatively, guest can contact the number. 
  

  *******
  **************
  **************************************
  *******, *******  M5E 1K3

  Thank You. 

  Sincerely, 

  Sangam K C

  Guest Services Manager
  
  ************************************************************************************* 4G1
  Tel: ***************** |
  *****************************************;
  
  

   

• Initial Complaint

  Date:24/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has no care for when my car is registered and when to give it a parking notice and demand money.
  
  I visit my sister that lives at Cityscape Plaza in Calgary. I park in the designated vistor parking lot of the condo complex and registered my car plate on Indigo's online website. These instructions are on the lobby poster with their QR code. After website registering, the website gives a confirmation and eventually an email is sent with a pass. ( I have attached every registered pass for my car since my sister moved into the building. I do not forget and do not stay for more then 2 hours.)
  
  My first problem came on March 30, 2023. I scanned the QR and registered my same car on the same website. Again, website gave confirmation but no email came to me. Immediatly there was no worry because the email confirmation has take up to 10 minutes before. At 7:00pm, Mar 30, when I was leaving, I see a parking notice on the car. (attached notice:0709430)
  
  I spend the next 12 days call the company Indigo Park Canada Inc, on their Calgary contact number: ************. I left detailed information in their voice mail system about the issue. I never received a returned call or information of their own dispute process. (attached Call logs)
  
  I am dealing with this stress of visitng my sister at her place and receiving a notice that was not warranted. When on Apr 21, 2023, this time was a confirmed email of registration (attached April21 pass) , I receive another parking notice (attached notice *******)
  
  I do not trust this company, I am not going to spend more of my time contacting and leaving more unanswered messages. There website has not information about dispute resolution. The company's action on Apr 21 prove again that there is no regard for registered cars and giving a parking notice.
  
  I am seeking both parking notices to be cancelled.

  Business Response

  Date: 26/04/2023

  Good afternoon *****, please kindly ask parking guest to email our Calgary's office **************************************** to review the complain. Thank you

• Initial Complaint

  Date:18/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $335.00 for an annual pass on September 26, 2022. On January 30, 2023, I notified Indigo Park that I wanted to cancel my annual pass. It is my understanding that the refund was approved on February 2, 2023 however no refund has been received to date. I was also advised that, although I paid for an annual pass, I would be charged a monthly fee of $57.00 for the supposed 5 months used on the pass so the refund would only be $57.00. Their website does not indicate that their refund policy is to charge a monthly rate. With no clearly stated refund policy so customers would know, the pass should be prorated on an annual basis. Additionally, the pass was only used for 4 months not 5 months. The refund given should be $223.00. I would like a refund as soon as possible.

  Business Response

  Date: 19/04/2023

  Good afternoon *****, refund for $50.00 will be processed within next few weeks. The cancellation and refund  policys is listed on the ******** *********** website: ***************************************************************************************************************************** is based on a current market monthly rate. ****** emailed us January 30th, 2023, so we can process the refund based on a date we received a request for the cancellation. Thank you. 

  Customer Answer

  Date: 20/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.  The refund policy is buried in the website.  I do not find the refund policy to be very fair.

  The refund policy says that refunds should be received within 4 - 6 weeks.  It is now over 11 weeks and they are saying that I will have to wait a further few weeks with no deadline in place.  I would like the refund to paid as soon as possible otherwise they should provide interest on the outstanding balance.  Please ask them to process it right away and indicate when I should receive the funds.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:18/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am taking a cruise to ****** with ******** out of ********* to ******, June 2nd returning to ********* June 13. I made a reservation with Indigo ****** ***** for extended parking for the duration of the cruise.My plans have changed and I am taken ****** to *********. I have been traying to cancel this booking with Indigo on the phone and e-mail. Unfortunately, nothing works. They already charged my account USD ******. Can you help me to resolve this problem?* ** * ******* ** **** *** ***** and I have the feeling that this Company just took for a ride.Any help will be appreciated.

  Customer Answer

  Date: 18/04/2023

  April 18, 2023
  
  e-mail No. 5
  
  I have been informed by your office in ****** ***** ********* that my previous 4 e-mails have been received by your department. The question is when are you refunding the money.
  
  For the record, I informed you on my e-mail dated April 14 that I was canceling my reservation, because i am not driving to *********.
  
  According to your contract I am entitled to a refund since I am advising of this cancellation 18 days before date of departure June 2nd.
  
  I need to receive written confirmation from you as to when this refund will be in my account.
  
  Your prompt response will be appreciated.
  
  
  
  ***********************
  
  tel ************

  Customer Answer

  Date: 18/04/2023

  April 18, 2023
  
  e-mail No. 5
  
  I have been informed by your office in ****** ***** ********* that my previous 4 e-mails have been received by your department. The question is when are you refunding the money.
  
  For the record, I informed you on my e-mail dated April 14 that I was canceling my reservation, because i am not driving to *********.
  
  According to your contract I am entitled to a refund since I am advising of this cancellation 18 days before date of departure June 2nd.
  
  I need to receive written confirmation from you as to when this refund will be in my account.
  
  Your prompt response will be appreciated.
  
  
  
  ***********************
  
  tel ************

  Business Response

  Date: 19/04/2023

  Good afternoon *****,our parking guest *****, contacted us recently as she was having an issue cancelling her reservation. We tied to help but after an investigation, we found out there there is an issue with her Indigo parking App account, therefore there is no option to cancel the reservation. To resolve this, we have cancelled the reservation and full refund will be processed within next 7 days. Thank you.  

  Customer Answer

  Date: 20/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will not consider this matter closed until I see the refund money deposited in my bank account.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company is unreachable, their contact form does not work, they have no phone number on their website, Now, Ive got a ticket and I would like to dispute it as we were parked in a reserved lot, working for the owner of the reserved lot, authorized by the owner, in front of ***********************************************. This is very unethical practice, how do they get away with this kinda ***** business, collecting money from people and not even have a phone number to call??? Or direct email address? just a broken web form??

  Business Response

  Date: 06/04/2023

  Please, kindly email us at ******************************************************* or call at ************ to dispute your parking notice. Please, note our email address is listed on the parking notice as well. Thank you!

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested by email a $200.00 refund charged to my **** for duplicate 4 Months of parking permit at the *************************** Campus in ******* on January 9, 2023 and again by telephone on January 14, 2023. I received an email on January 16, 2023 stating that my request would be processed within 4-6 weeks. On February 28, 2023, I did notice that the permit had been cancelled but I did not received the $200.00 credit to my **** ( I had sent my credit card information with my first email). I received another email on March 17, 2023 stating that my request had been sent to a manager and that I would hear back shortly. I have not received a credit to my **** or heard anything since.

  Business Response

  Date: 05/04/2023

  Good morning *****, refund for $200.00 has been processed today, however permit ******************* is not cancelled as ****** selected it with auto-renewals and was charged twice in December 2022 as one payment was processed automatically by the system and 2nd payment was made by ****** on line. Thank you, ******

   

  Customer Answer

  Date: 10/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. A credit of $200.00 was made to my **** Account on April 6, 2023 from this business.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:23/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a parking ticket last week, but I paid for parking. On ****** maps I was informed *** parkade was lot 232, I had never been there before so I had no Idea that it wasn’t, as I was informed otherwise online. I paid for parking, my receipt is attached, and came back to my car with a ticket for lot ***. Had I been informed correctly I could have paid for the correct lot but the information was wrong and I don’t believe I should have pay this ticket as I paid for parking but was misinformed as to the lot number. Thank you for your time.

  Business Response

  Date: 24/03/2023

  Good afternoon, please kindly email our Calgary office to dispute your parking notice: **************************************** as your complained was send to Vancouver, BC office and unfortunately, we are not able to help you with it. Thank you!

   

• Initial Complaint

  Date:21/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, March 20, 2023, I received a parking ticket at ******** **********. I paid for parking from 11:30am -12:30 in Lot ***. The ticket was issued at 11:56 am. When I got home I checked my **** card which showed the payment for parking had gone through. When I tried to dispute the ticket on the website (as stated on the ticket) the email would not process. I tried several times. I have evidence of payment and evidence that ticket was wrongfully given. When I tried to call their number, the call failed. I am thinking they are scamming people by giving illegal tickets and then making it impossible to dispute. The ticket notice is ******** and is for $65.00. The patroller is #***

  Business Response

  Date: 23/03/2023

  Good morning, parker must email us at ************************************* and our Notice Dispute Team will investigate. Thank you. 

  Customer Answer

  Date: 28/03/2023

  Hi there, 
  The issue is that when I went to the site to dispute the ticket, the site buttons don't work so I was unable to actually send the information. I tried several times and the Indigo site would not process the dispute. The phone number they provide also does not work. I tried again tonight. Their website 'fillables' would not process. 
  Sincerely, 
  ******* ******

  Business Response

  Date: 30/03/2023

  Good morning, please kindly note the instruction on how to dispute parking notice provided on the parking notice and can not be submitted via our website. To dispute notice parking guest must email us at *************************************. I have checked and parker already made a full payment. Thank you, Marina