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Business Profile

Sunglasses

Kits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Reviews

This profile includes reviews for Kits's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kits has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kits

      1500 Yew St Vancouver, BC V6K 3E4

    • Kits

      1020 510 Seymour St Vancouver, BC V6B 3J5

    • Kits

      2955 Hebb Ave Vancouver, BC V5M 4Y2

    • Kits

      1120 Yew Ave Blaine, WA 98230-9222

    Customer Review Ratings

    4.46/5 stars

    Average of 123 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromDara N

      Date: 19/12/2023

      1 star
      DO NOT BUY FROM THIS COMPANY. The company in error did not read my prescription correctly and shipped out the wrong contact lenses. When I contacted them regarding their error they told me that it was too far into the processing and that I would have to exchange what they sent before they could send me what I had ordered and paid for. Absolutely unacceptable. I will be returning the incorrect order and taking my business elsewhere permanently. Not only that, but their customer service numbers DO NOT WORK so you can't get anyone on the phone to discuss the errors.
    • Review fromBill C

      Date: 15/12/2023

      5 stars
      The sales person ******** has been wonderful. I guess my order was lost and she spent alot of time in fixing this issue for me. I been to alot of places that lacked the customer service that I received from ****************************** of sales people like ****************** recommend kits to all my family and friends.
    • Review fromNicole F

      Date: 15/12/2023

      5 stars
      Great selection of current styles and variations, house brand as well as designer brands available, price is amazing for the quality, shipping is quick and well packaged and customer service is beyond expectation. Full package!!
    • Review fromNaraindra P

      Date: 15/12/2023

      5 stars
      Very satisfied. Great product and speedy delivery. This is my 3rd pair from KITS
    • Review fromDavid G

      Date: 14/12/2023

      5 stars
      Great feature to try glasses virtually on the web site. Delivered in under 1 week.
    • Review fromGeorgia S

      Date: 13/12/2023

      5 stars
      Excellent customer service, team is prompt, very professional and fast to respond - currently waiting for my frames
    • Review fromKara H

      Date: 12/12/2023

      5 stars
      They came earlier than expected & the quality is great for what I paid for. Ill defiantly be ordering more pairs of glasses!
    • Review fromLauren R

      Date: 12/12/2023

      5 stars
      Great customer service, delivered super quick, and the glasses are so cute and good quality!! Ill definitely order again !! Oh and amazing price that you cant beat anywhere else ! 10/10 all around :)
    • Review fromLauren L

      Date: 08/12/2023

      5 stars
      Excellent customer support and beautiful frames. So happy with my order. And the free return policy is top notch.
    • Review fromQuinn R

      Date: 08/12/2023

      5 stars
      Best price on the market, quick and convenient. Quality top notch. Will and have purchased from KITS again!

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