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Business Profile

Sunglasses

Kits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Reviews

This profile includes reviews for Kits's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kits has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kits

      1500 Yew St Vancouver, BC V6K 3E4

    • Kits

      1020 510 Seymour St Vancouver, BC V6B 3J5

    • Kits

      2955 Hebb Ave Vancouver, BC V5M 4Y2

    • Kits

      1120 Yew Ave Blaine, WA 98230-9222

    Customer Review Ratings

    4.46/5 stars

    Average of 123 Customer Reviews

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    Review Details

    • Review fromKedar Y

      Date: 08/11/2023

      5 stars
      I just love the last pair I order, feels goods, perfect fitting, and also amazing quality for the price. The cherry on top is they provided me with a case even though I didn't pay for it, now thats quality customer service. Would totally recommend them.
    • Review fromDenise M

      Date: 08/11/2023

      5 stars
      This is my third pair of glasses from Kits. They are always spot on with the prescription,quality of the frames, and the service. And the price is amazing !
    • Review fromKay M

      Date: 06/11/2023

      5 stars
      Great style and quality. I will recommend this to friends
    • Review fromLeeann B

      Date: 03/11/2023

      5 stars
      Great to deal with. My prescription was missing something, unbeknownst to me, and they pointed it out, waited for my update, and made it easy to correct!!
    • Review fromKim H

      Date: 03/11/2023

      5 stars
      Absolutely love these, perfect fit not ****** heavy.Second pair of glasses from kits, definitely won't be going elsewhere
    • Review fromJoanna D

      Date: 02/11/2023

      5 stars
      I have purchased from kits several times now. They have always provided me great prices, deals and quality. I appreciate their business.
    • Review fromTed B

      Date: 02/11/2023

      5 stars
      My experience with Kits was absolutely excellent. I am very happy with the service and with my new glasses. Everything was perfect.
    • Review fromsudheer y

      Date: 31/10/2023

      1 star
      I made an order for color contacts first time in November 2022 due to the competitive price. When i order i didn't notice that the website automatically selects the auto prescription option. In May 2023 they sent six-month prescription automatically which I disputed as I did not set up any auto refill option. I also remember cancelling the auto shipment option in May 2022. They offered to send a return **** label however I choose to keep them as the prescription was still valid. They sent another six-month shipment out on 10/31/2023 without checking the prescription (Rx is now expired). They did not notify me prior about the shipment and also when i called back, just after receiving the email about the shipment to cancel the order they were uncooperative and keep on repeating the same statement "we can send you **** return label." When i raised the issue of shipping on expired RX, still they stuck to their point that since auto shipment was on, the system will auto ship. How can they sell contacts on expired RX?? Why should waste my time for returning the item? Since I am away and not returning to my home for next 2 months, I am not in a position to ship it back and about to loose the amount.
    • Review fromJason S

      Date: 30/10/2023

      5 stars
      Very happy, fit was great and super quick turnaround. I will absolutely be shopping with Kits again.
    • Review fromSerena V

      Date: 28/10/2023

      5 stars
      I have ordered from KITS 3 times now, and have around 5 pairs from them. As a recent university grad with no insurance, KITS allows me to have quality, affordable, fashionable eyewear made in ******. The promotions allowed me to really try the product out, and now I don't think I will ever buy glasses anywhere else! I constantly get complements on my glasses and am able to confidently recommend KITS to friends, family, and colleagues!

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