Business Profile

Telephones

Telus

Headquarters

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Complaints

This profile includes complaints for Telus's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

856 total complaints in the last 3 years.
296 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:20/02/2025
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a customer with **********************, paying $70 per month for my home internet plan. Without any prior notice or disclosure, Telus unilaterally increased my monthly charge to $150 overnight, leading to unexpected charges that I never agreed to.Upon realizing this, I contacted their customer service, at which point I was offered a full clearance of my outstanding balance and three months of free serviceon the condition that I commit to a renewed two-year contract at the original rate of $70 per month. I requested time to consider this offer and, when I attempted to follow up, I encountered repeated roadblocks. On three separate occasions, I was placed on hold for an hour each time, with no representative ever answering my call.When I finally managed to speak to someone today, I was informed that the offer previously extended to me would no longer be honored. Instead, they insisted that arbitrarily changing a customer's billing amount without notice is "standard practice." This approach feels not only deceptive but coercivea way to strong-arm customers into multi-year commitments by inflating their bills without consent, leaving them with no viable option but to comply.This experience raises serious concerns about transparency, ethical business practices, and consumer rights.
Business Response
Date: 26/02/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Customer Answer
Date: 14/03/2025

Complaint: 22968104

I am rejecting this response because:
After five days of being repeatedly told I would receive a response within 2448 hourswith no follow-upI have lost all confidence in Teluss ability to provide reliable service or fair customer support. As a result, I have now transitioned to a different internet provider.
Despite being explicitly told that my internet service would not be interrupted during this period, it was disconnected prematurelyfurther compounding the issue. Given the mishandling of this situation, the lack of communication, and the unacceptable delays in addressing my concerns, I can no longer in good faith continue any business relationship with Telus.

Initially, I was open to resolving this matter constructively. I was even offered a full clearance of the outstanding balance and three months of free service, contingent upon signing a new two-year contract. However, after experiencing repeated roadblocksincluding being placed on hold for hours without assistance, and ultimately being told the offer would no longer be honoredI find it entirely unreasonable to be held accountable for charges that accrued solely during a period in which I made multiple good-faith attempts to resolve the issue.

Therefore, I am formally stating my unwillingness to pay the outstanding balance. The charges were incurred entirely during a period of active dispute, and I believe the service providedor lack thereofjustifies this position. I trust the detailed notes on file, which reflect both Telus representatives' acknowledgment of the situation and my consistent efforts to resolve it, will confirm the legitimacy of this decision.

Sincerely,

**** ******
Business Response
Date: 20/03/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Customer Answer
Date: 20/03/2025

Complaint: 22968104

I am rejecting this response because: nobody has contacted me regarding a response. I have left Telus to a different provider. They have made no attempts to contact me. Herein lies the problem.

Sincerely,

**** ******
Business Response
Date: 25/03/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 25/03/2025

Complaint: 22968104

This is a completely accurate reflection of the original issue and their incompetent practices. At no point has the company reached out to me to formally close my case.
I will not be paying any amount owed. I have left the company.
Initial Complaint
Date:20/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were moving and I placed a request to move our Internet connection ahead of time. I was told to just move our modem to our new address and a technician wasnt necessary. Moving day came and there was no connection. Contacted them several times and was told our case was escalated and that they would call back to give us an update. Its been 4 days and we still dont have our Internet connection. This is the worst customer service weve ever received. This issue is taking too long than it needs to.
Business Response
Date: 26/02/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Initial Complaint
Date:19/02/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am harrased by Telus continually calling me twice or some times more often every week asking me if I want to get a discount on my services. I told them no, and told them to take my phone number off their calling list, or ask to speak to the manager, and they just hang up on me. This is totally harrassment, I am locked in my current internet/cell phone services so I am not interested in the stupid Telus offers. But they continually to harrass me. This is totaly anoying and frustrating. I have tried to get my number on their do not call list but they continually harrass me and call at all hours of the day, (day time and evenings). How can I get them to stop calling me, if I want there services I will call them.
Customer Answer
Date: 19/02/2025
I do not know what type of service this is, as I do not stay on the phone long enough to here what the offer is as I tell them I am not interested and ask to be put on the do not call list or ask to talk to the manager and they just hang up. Telus has called me in regard to the complaint and they believe it may be scammers who are calling me because the phone number displayed is always a local number, Teuls said they will call with a 1800 number for contacting previous clients. They have given me a number to call to be put on Telus do not call list. Both my cell and my landline number. It is the landline that I get the most calls.
Business Response
Date: 22/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 24/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has contacted me and we both agree that the calls probably did not originate from Telus but were scam calls from Callers who say they are from Telus trying to get my information such as addresses or credit card info, or other personal information etc. . The calls originated from numbers that appear on call display as local calls. Telus said they never call on a local number but would call on a 1800 number. You can close the case.

Sincerely,

****** ******
Initial Complaint
Date:19/02/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*I have been Telus customer for more than 4 years and I signed contract that ended sometimes in May 2024.*I received high bill and called Telus and was told that my 2 yrs contract expired. I was not notified.*I was offered another deal and requested that I have not been able to sign on to Telus website and they should email my bills directly to my yahoo email. They chose to send paper bills.*It was from my paper bill that I realized that I have TV package in my service.*I called and explained that the new bill was too high and requested that they should remove TV from my package.*The guy I talked to told me that they cannot remove TV and that I have been signed into a contract.*I was not aware of any contract as I did not sign any contract. The **** contract has ended in May 2024. I called Telus to request for a cheaper deal and not another contract.*I completed a complaint form on TELUS website on September 10, 2024 (I have a copy of it) demanding a call back and explaining that I did not need TV and did not sign contract.*There was no response or reply from Telus.I filled another complaint form and called their customer service. I demanded that a supervisor or manager should call me back and if not that I am taking my business to another company.*I did not receive a call back from supervisor or manager and I SWITCHED TO PRIMUS COMPANY on October 21, 2024.Telus sent my information to General credit services for collection - Telus asking me to pay $612.37 for breaking my contract.general credit collections never answer my calls, never reply my email and voice message.whenever I received messages and press the option of speaking to their representative, the line will be disconnected.whenever I called Telus, they will ask me to contact the collections and collections never call, never reply call and kept harassing me with their automated phone call.I do not owe Telus, I did not sign an agreement with them and they should call off the collections.
Business Response
Date: 26/02/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** Manager
Customer Answer
Date: 27/02/2025

Complaint: 22961350

I am rejecting this response because:

Sincerely,

****** *******
I only received voice and text messages from someone that identified herself as ******* from Telus escalation on February 25 @ 2.03pm. she called me from ************* phone# and I returned call to ************* - ext - 1450039.
I left voice message for her to text and inform me time she would like to talk to me as I am at work from 8am to 4.30pm Monday to Friday.
I also sent her text message immediately I received messages from her.
she called me back today @ 9.26am and left me messages.
she did not provide the best time she could be reached and did not schedule appointment with me as I requested.
I have returned her call again jut this now and left my case# (*******) asking her to tell me time and date she will be available for a call as I'm at work 8am to 4.30pm week days.
Business Response
Date: 05/03/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Customer Answer
Date: 06/03/2025

Complaint: 22961350

I am rejecting this response because:

Sincerely,

****** *******
I talked to ******* (Telus manager) on February 28, 2025. she worked with me and advised that my bill is now reduced to $175. we agreed that I would pay it 4x and once a month within February to May 2025. I made payment of $43.75 on February 28, 2025. I later started receiving email from ******* from Telus again giving me another Case #*******. the case number assigned to me by ******* was (*******). I don't know why one account should have 2 different case# and why ****** kept sending me email that she called me and my phone# was out of service. This is a lie because ******* was able to reach me at that phone#. ****** kept threating me with collections through her numerous emails that she kept sending to me every other day after case has been resolved with *******?!! I just received another email from ****** today and have returned ****** calls to ************************* and left v/m, she never answered. I don't know why they don't communicate within their company / business. please advice them that I have talked to ******* and have started making payments, ****** and others should read notes on my file, back off and stop several emails and automated message harassments.

Business Response
Date: 09/03/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 10/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:19/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Telus over charged me for my internet package by $30 a month for 14 months totaling $420 in over ********** customer service agreement with ********************** states a base charge of $105 plus $20 unlimited data fee totaling $125. Telus charged me $155 a month claiming my base rate is $135 without any evidence or customer service agreement to support their claim.They refused to fix the issue and instead said I should sign up for a new 2 year contract to get a better deal.
Business Response
Date: 22/02/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** Manager
Customer Answer
Date: 24/02/2025

Complaint: 22959313

I am rejecting this response because: Telus has never attempted to reach me. I have no missed calls, text messages or emails from Telus redarding this issue. They have done nothing to attempt to resolve this situation. I have tried to contract Telus 3 different times over this complaint and waited on the phone for hours for Telus to refuses to even check my service agreement or offer any solutions.

Sincerely,

***** ********
Business Response
Date: 26/02/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** Manager
Customer Answer
Date: 26/02/2025

Complaint: 22959313

I am rejecting this response because: I have no missed calls from Telus. It appears as if they never called me on my end. I included a screen shot of my call history. I do have a voice mail from them saying they tried to contact me but no phone number, email or information was left to be able to call them back. I don't know how I am expected to communicate with Telus after trying to get a hold of a actual human multiple times to only be given the run around. Then being told they cant get a hold of me when I have no missed calls, or emails from them. Only a voice mail saying "they tried" with no contact information to be able to return their call.
It is remarkable that I am easily contacted through this process but Telus magically can never get a hold of me so the case is conveniently closed. Telus has also made it incredible difficult to get any customer service support by calling them. After multiple attempts at calling in I have only received automated responses and people trying to sell me packages.

Sincerely,

***** ********
Business Response
Date: 05/03/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Initial Complaint
Date:18/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had applied for a payment extension and was given one with my payment due on February 17 2025. I made my payment and my services were suspended. I called in to find out why they were suspended and they informed me that my payment date was February *******. I informed them that I had a screen shot of my confirmation date as well as the company sent me a text message yesterday stating that my payment due date was February *******. This is the third time this has happened where the date on file is one full week before the confirmation date when set up as well as the reminder text messages we recieved. They are charging a reconnection fee for something that should not have been disconnected.
Business Response
Date: 26/02/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Customer Answer
Date: 26/02/2025

Complaint: 22958577

I am rejecting this response because:
I have not been contacted by a Telus employee since I have contacted the Better Business Bureau
Sincerely,

********* *****
Business Response
Date: 26/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 27/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****
Initial Complaint
Date:18/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out because I filed a complaint about treatment I received when I was trying reactivate my account. I spoke to someone name **** who stated he was going to credit my phone line and security line for the inconvenience. I did not receive it. I filed another report and someone names **** called me who said he will review the call and that was over two weeks ago and I still have not received the credit I was promised. This isnt the first time I was promised something from company and I always have to constantly reach out. The workers never follow back up and its starting to get ridiculous now. My phone info is the photo attachments. I refuse to pay my bills until this is resolved because this seems to be reoccurring issue with this company.
Customer Answer
Date: 18/02/2025
Its both. I was promised credit on both services. $5 on my home services until my term is up and $50 on my phone plan which I never received.
Business Response
Date: 22/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Initial Complaint
Date:18/02/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Telus Manager ****** **********************************) was involved with a previous issue regarding my televisions constantly not working in my home. I explained to her that this is a continuous issue that remains unresolved and actually worsening, even after spending countless hours on the phone with Technical Support. She promised to look into which took about 1 month and things started to work again. I also explained that it is normally the case where Telus resets my system, it works for a couple of weeks only and I end up having to call Telus again for help. I also explained that because I have an old, grandfathered system that this may be the problem. She asked me to contact her directly if I had any more issues. I left several messages over the last two weeks without any call back.
Business Response
Date: 26/02/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Customer Answer
Date: 26/02/2025

Complaint: 22949916

I am rejecting this response because:
I did not receive a call from the manager for ****** as requested. As explained to the agent, my services work temporarily and the technician they sent out advised that the new system Telus has may be worse. Even if I went for the new system, I would be losing certain services that were grandfathered into me for the life of my time with Telus.

Sincerely,

***** ****
Business Response
Date: 05/03/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Customer Answer
Date: 06/03/2025

Complaint: 22949916

I am rejecting this response because:
No resolution yet.
Sincerely,

***** ****
Business Response
Date: 10/03/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Customer Answer
Date: 10/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:18/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December of 2024 I was overcharged by Telus - I have the 'Internet for good' service and it seemed to have ended without me getting any notification other than an exorbitant bill that I shouldn't have had to owe on Christmas. I called the Telus support number and I was transported to the middle of the third world where a man with a thick accent tried ripping me off by getting me to put me on a payment plan. I argued that I shouldn't have to pay and the agent kept putting me on hold to talk to his crooked supervisor, wasting so much time, until he finally said they would do the right thing and get it sorted out. Well, they didn't do the right thing, I received another incorrect huge bill from Telus today so I called billing support, got the same unprofessional 3rd world type of agent, and then put on hold again until I hung up. What a ramshackle scam these people are running.
Business Response
Date: 20/02/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** Manager

Customer Answer
Date: 23/02/2025

Complaint: 22947522

I am rejecting this response because: I repeatedly tried calling the phone number they left me and it put me through a long automated message and then hung up on me.

Sincerely,

***** ******
Business Response
Date: 05/03/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** Manager

Customer Answer
Date: 08/03/2025

Complaint: 22947522

I am rejecting this response because: My issue with Telus was not solved. The Telus agent that called left a voice message leading me to another phone number that immediately hangs up on me. I received a text message from a supposed Telus agent named 'Dem' but the person did not respond to my two texts that explained my problem. I am on the 'Internet For Good' plan, as I am currently on PWD - Telus is trying to charge my over $500 extra because my internet plan changed without a warning or my consent. Telus is going to cut my service off March 14th, and my internet connection is a lifeline to my survival especially going through health care and legal challenges. Please don't cut my internet connection off.

Sincerely,

***** ******
Business Response
Date: 17/03/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Initial Complaint
Date:18/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to cancel a month 2 month svc that was no longer needed. The *** started asking questions that seemed odd to the situation so I asked for a manager. This mgr - *** - started the conversation off by telling me about his Valentines Day he spent cooking for his mother and when trying to keep the conversation on track, he became aggressive and then told me I was abusive. There was no raised voices, there was no inappropriate language used. There was frustration for having to be on a call for an hour and still not being able to get resolution on something that should be very straight forward. He then spent the next 15 minutes being aggressive, speaking to me in an abusive manner and failing to provide any accurate information in order to resolve the problem. He asked for an old address from years ago (which was very temporary for us and we couldn't find any record of). He told me to go to the physical store with my ID and any legal documents they might need (again no actual details were offered on this). ******* to the store and was told they can't help with cancellations. This required yet another call to loyalty/retention department who then required me to go back to the store so she could speak with the *** there. This had never happened to either staff at this store before and they've been there for years. I would love to hear a recording of this call and review it with an actual Manager at Telus. *** was so unprofessional and this event that should have been easily resolved, took hours of our time. He spent 10 minutes explaining how he was doing us a for by giving us his voicemail number, which did nothing to progress our request, and that number provided was *************************. This type of "customer service" is ludicrous and only solidifies the fact that I need to stick with **** even when their internet service is worse. Their CS is heads and shoulders above this monstrosity. In future I will record all calls and post on social media when needed
Business Response
Date: 26/02/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Customer Answer
Date: 26/02/2025

Complaint: 22946503

I am rejecting this response because:
Despite their claim, nobody from Telus has been in touch with me since I filed this complaint.

Sincerely,

****** ******
Business Response
Date: 05/03/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Customer Answer
Date: 06/03/2025

Complaint: 22946503

I am rejecting this response because:
A Telus "manager" called me on Sunday. It was the same employee that I have filed the complaint about. He was not calling about this complaint, he was calling to see if I went to the store regarding my initial issue. I requested that he escalate my complaint to his management team and was told I would get a call back from his manager in 3 days. That has not happened and zero attempt has been made on Telus' part to resolve this.

****** ******
Business Response
Date: 13/03/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager

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