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Complaints
This profile includes complaints for Telus's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 856 total complaints in the last 3 years.
- 294 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nature of the Complaint TELUS Communications had provided us with home monitoring up until July 2024; however, the contract ended on August 2024.The contract which was for a land-based home monitoring was not renewed since we no longer have a land-based phone (essential to the home monitoring system).We had advised one of their (TELUS) agents of this fact on or about July 3, 2024. In response their agent sent us an offer for wireless monitoring. This included installing new equipment as well as monthly billing (pls see attachments).My wife and I are on very limited fixed income, so we cannot possibly afford this service. Consequently, we did not accept this offer. We have on multiple occasions attempted to inform TELUS by phone and email to no avail.Nevertheless, TELUS continues to send us bills and continues to send us ********* wife and I are senior citizens and have difficulty dealing with the stress of this situation.There is no contract (the attachments show that they understood the termination of the land based monitoring); moreover, they have not been providing us with any service (a contract implies two way compensation).Business Response
Date: 10/02/2025
Hi ********,
A TELUS manager has attempted to reach the customer _ with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** ManagerCustomer Answer
Date: 19/02/2025
Complaint: 22907693
I am rejecting this response because:TELUS has not been reaching out to me except for one lone email sent to me on February 10, 2025.
I responded by sending a Cease and Desist Letter (pls see attachment) that I sent to two email addresses (one the response button and the other was to the email address at the top of the letterhead of the email).
After sending the Cease and Desist Letter, TELUS responded by sending me a demand for more money for a service that they have not been providing me with since July and a service that has no contract.
I am a senior citizen and I have good days and bad days; consequently, I cannot always work on this everyday (in fact, I have several days in a row in which I am not well enough to do so).
I really need TELUS to act in an ethical manner.
Regards,
***** *******Business Response
Date: 23/02/2025
Hi ********,
A TELUS manager has attempted to reach the customer on 8th, 20th, and 23rd with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** ManagerInitial Complaint
Date:06/02/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Terminated service with a confirmation of zero balance from *** at termination. Contract had long expired, modem returned as per request. ************* requesting over three hundred dollars constitutes theft, and has had severe consequences in my financial ability to survive. Unacceptable behavior from a major company for anyone, less acceptable being disabled.Business Response
Date: 12/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS ManagerCustomer Answer
Date: 12/02/2025
Complaint: 22906018
I am rejecting this response because:The representative from Telus contacted me in regards to this fraudulent action, only to spend the call attempting to restore services with Telus. I stated that wasn't helpful, and asked about resolving my credit history destruction, to no avail. Requested contact information to forward information, wasn't provided with an email, only the number for the salesman. As this unfolds, the credit agency has increased their frequency of calls to twice daily. This continues to assault my already fragile mental state, as it's nothing more than bullying and attempts to fraudulently take my money, to which there is no claim. If there's no consequences for this behavior and conduct, what would discourage them from this practice? Absolutely unforgivable for a major corporation to act this way... resolution doesn't seem to be their focus, rather sales. Perhaps review the recording of his call.
Sincerely,
****** ******Business Response
Date: 19/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS ManagerCustomer Answer
Date: 24/02/2025
Complaint: 22906018
I am rejecting this response because:
Telus resolution was to offer the number for the collection agency. Ongoing attempts to resolve this matter continue to disrupt my finances, and personal time. Ongoing calls from Telus, only on weekends mind you, haven't seen any resolution, despite BBB involvement. Where is the issue? The modem was returned months ago, service was terminated with zero balance owing and zero interest in Telus. To compound this with attempting theft is despicable behavior, and isn't legal. As it's seemingly impossible for Telus to comprehend or correct their actions, I seek assistance in righting this aggregious wrong.
Sincerely,
****** ******Business Response
Date: 02/03/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** ManagerInitial Complaint
Date:06/02/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 24-month service agreement (attached) expires on 06-Feb-2025. I called Telus 13-Jan-2025 cancel all services (pikTV + Internet) uppon the expiry of the service agreement on 06-Feb-2025. Telus agent who identified herself as ******* told me that a confirmation email with instructions on how to return Telus equipment will be sent to me within 24 hours. I did not receive any email from Telus and called Telus again on 17-Jan-2025. The Telus agent who identified himself as **** told me that he will sechedule the service cancellation on 06-Feb-2025. I asked him for a confirmation email and instructions on how to return the Telus equipment. I received an email with instructions on returning Telus equipment (attached) but no confirmation on the service cancellation on 06-Feb-2025. On 04-Feb-2025 at 1:45pm Telus disconnected my Internet, disrupting a presentation I was making at a work meeting. My 24-month service agreement (attached) expires on 06-Feb-2025 or after the mid-night of 05-Feb-2025, how can Telus disconnect the service at 1:45pm on 04-Feb-2025? Telus has breached the 24-month contract and caused severe disruption to my work meeting. I seek the following resolution from Telus:1. $15 (bill credit) for the breach of service agreement.2. $15 (bill credit) for the disruption caused to my work meeting.3. Amend the bill dated 22-Jan-2025 to cover the service period from Jan 22 to Feb 03.4. Stop the billing system charging me after Feb 03.Business Response
Date: 07/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 08/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I must thank BBB for helping millions of small consumers like me reach satisfactory resolutions with big businesses. Thanks to BBB, the world is better and brighter for small consumers!
Sincerely,
**** ***Initial Complaint
Date:05/02/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 27, 2024 I signed a three-year contract for $32 a month for the duration of the contract, which ends on 2027. On January 28, 2025, my provider emailed me saying they would increase the price by $5 starting March 3, 2025. This is a violation of the terms of the contract which guaranteed the price for the duration of the contract. I would like the projected increase of $5 to be rescinded.Business Response
Date: 12/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS ManagerInitial Complaint
Date:04/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We moved to a new house on February 3 2025. Back in January, we informed Telus of the move and were told we can just move our modem ourselves to the new house. They told us to use their app to select new service date. We did. The following day Telus disconnected our internet. This happened in January. We called support. It took 30 minutes to even get to speak to a person. They said there was a problem with the fiber optic line to our house and they would send a technician the following morning. Tech came, fixed the line. Still no internet. He called in direct and they told him we selected to move to the new address immediately. He told them that we didn't and we needed the service restored asap. He explained to them it needs to happen on February 3. They again said just to move the box. Fast forward to February 3. We move the box and it worked. Let's now go to February 4. Suddenly there is no internet again. Once again they cut off our internet service. Once again someone at this company is not doing their job. We call the support again. Again it takes forever to speak to anyone. They put you on hold for minutes at a time without saying anything. Nobody can explain why they cut off the service. They just did. Also, they have no record of the previous calls meaning they're just messing with people and wasting time. Except our camera footage shows their tech arriving and leaving. Shameful behavior from Telus.Business Response
Date: 07/02/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** ManagerCustomer Answer
Date: 07/02/2025
Complaint: 22899620
I am rejecting this response because:They keep calling from blocked numbers. The manager left a message that we had to listen to 5 times in order to get the callback number. Tried calling back and the number disconnected 5 times before finally leaving a message. Tried calling back and nobody is picking up. I reject their claim that they cannot reach us. Call from a proper number and leave a proper message with a valid callback number.
Sincerely,
Dragic JanjicBusiness Response
Date: 14/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS ManagerCustomer Answer
Date: 14/02/2025
Complaint: 22899620
I am rejecting this response because:Them stating that a manager has been in touch with us is not true. Absolutely, 100% untrue. Please refer to screenshots of some of the waiting times we have spent on the phone, being transferred from one associate to another without anyone helping. They are trying to charge us for two addresses even though we used "MOVE SERVICES" option. How many times does a person have to call and waste their time with this company. Last call, an associate said our bill would be fixed within 48 hours. It has now been 5 days and our **** ***** shows double (see screenshot) and they just refuse to fix the issue. Absolutely rejecting their claim that someone is working with us. Nobody is. Next step is the news stations.
Sincerely,
Dragic ******Business Response
Date: 18/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS ManagerInitial Complaint
Date:04/02/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't find it common for a corporation to treat a small non-profit charity so badly but that is what is happening. It is always a nightmare when I have to contact Telus to fix/do something..Problem is with the Telus ************************* I work remotely for the *************************************************** and live in ***********. I went to the *****************/Telus store (*************************) on Jan. 29/25. Was told they could not help but gave me toll free number to call Business Connect Team. The phone number was for Sales, not Business Connect. I had to explain everything to sales and then they put me on hold while contacting Business Connect Team. I spoke to someone from Business Connect - check recording for Jan. 30/25 approx 11-11:30 am - she said she would phone me back in 1 hour. After 3 hours and no call back, I called again. I was put on hold for much longer time. Finally spoke to someone from Business Connect - Jan. 30 around 3 pm - who did desktop (window) sharing. He said some things needed to be done by Business Connect staff and what time should he call back next day. I said after 9 am Pacific time. No call back. I tried to find 'contact' or 'support' for Telus. I filled out info to escalate problem but no reference number is provided and no confirmation to my email - and no call back from manager to solve my problem as promised - ************************************************************************************************ In fact the links on the page to 'Business Support' or 'Personal Support' are circular - identical message (even if difft URL). I went back to local Telus store today Jan. 4/25 to get contacts to escalate. Was told no way able to help. I asked for a card for the store and was refused. (Yes I was frustrated but I did not swear or personalize my complaints. The Telus employee appeared to make fun of me when I asked about contacting the CEO. Not a good strategy for de-escalating customer frustration.)Business Response
Date: 12/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS ManagerCustomer Answer
Date: 14/02/2025
Complaint: 22899447
I am rejecting this response because: I was called by a manager from 'Escalation.' I think her name was Ren. It was on Feb. 13 about 10:30 am. She said she would call back in 24 hours, even if nothing was resolved, just to touch base. She never called back. I tried to reach her and got the Telus Robot on voicemail - what a nightmare that was.I did get a call from someone with Telus this morning (Feb. 14 about 7:30 am Pacific Time). I was still in bed. The caller said he did not know why he had my number or case and he had nothing to do with the Telus ************************ but he would connect me with the **************************** That is the reason for my original complaint - I already spoke to 2 different people (on the same day) who each said they would call back to continue helping me. They never called.
Did you notice the response to BBB from Telus? No names. There is no transparency or accountability from Telus. I'm calling on behalf of a small non-profit charity. Although we are small I have met with provincial politicians (of all parties) Deputy Ministers and other seniors staff of provincial ministries. I have had to deal with *** and other big corporations but Telus has to be the worst.
Sincerely,
****** ******Business Response
Date: 22/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS ManagerCustomer Answer
Date: 14/03/2025
Complaint: 22899447
I am rejecting this response because:The response is that I want to speak to senior staff of Telus (supervisor or escalation level or higher) who can take care of my request (on behalf of the *************************************** a registered BC non-profit and Canadian charity) to Telus Business Connect. I do NOT want to talk to front line staff or customer service staff (whatever term ********************** uses) at Business Connect. I have already spoken to two different such staff (on Jan. 30 as reported) who each volunteered to call me back and did not. It is basic logic that I do not want to go through that again yet Telus seems unable to think like the customer. I do not want to talk to ********************** senior staff (e.g. Ren, escalation manager) who has no connection or authority to resolve this. To date, Telus staff who were put on this case/file have no ability to deal with Business Connect, even though it is part of Telus and a service of Telus. To date, Telus staff who I have spoken to (some at my own initiative because Telus staff who contacted me due to this complaint have no authority or knowledge to help). In fact, Ren, who was assigned to contact me after my first BBB complaint, said she is escalation manager for residential services and knows nothing about Business Connect she said she would call me back within 24 hours to check in but did not; the other staff (I think from back east) called at 7:30 am PDT and said he had no idea why he was given my case and all he could do was connect me to front line staff at Business Connect. I wont re-iterate the rude employee I encountered at the Telus/Koodo store in ***********. I have to say that I have never encountered such ineptness on the part of a business or in the non-profit or government sectors. It is fine to say I dont know but then you find out and get back as promised.
Sincerely,
****** ******Business Response
Date: 20/03/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 25/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I received a call from ********* *******, with Telus ******************. He left a voicemail and then called me back the next day. VERY professional. He had access to our Telus Business Connect Account and was able to answer my questions and respond to my requests. I simply wanted to confirm change of Administrator and the steps for my replacement (new Administrator) to log in. She reported to me that she was able to log in and had already used the service to make calls. I consider that excellent and resolved!
Sincerely and thank you,
****** ******for *************************************** (registered BC non-profit and Canadian charity).
Initial Complaint
Date:04/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Ongoing Billing Issue for *********************** I am extremely frustrated with the ongoing billing issues for a service that has never worked properly. Despite multiple attempts to resolve the issue, I have been continuously charged for something I could not use.From the start, the service I experienced with Telus smart home was not working, and despite contacting customer support, no solution was provided. It is unacceptable to be billed for a service that failed to meet the expected standards.This situation has been an unnecessary inconvenience and reflects poorly on Telus commitment to customer satisfaction. They allowed someone to hack my smart home and cause issues to my panel Sincerely,****** *********Business Response
Date: 11/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS ManagerInitial Complaint
Date:04/02/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since July 2024 I have *** paying for a streaming service I did not authorize on my Telus Home bill. I have also been getting charged since November 2024 for a streaming service package that has never been able to be activated. I have tried to make contact several times and have never received a call back from any one in management, only had hours of my time wasted being transferred from department to department and having to explain the situation over and over again. I have been a telus customer for 5+ years and this is not the first incident with them.Business Response
Date: 11/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS ManagerCustomer Answer
Date: 11/02/2025
Complaint: 22890853
I am rejecting this response because: they made 1 attempt to call me. I was in a bad reception area asked the representative to give me a call back in 20 minuets. I never received another call. She called me back 2 minuets later looking for a different customer and then hung up after saying she would call me in a few minuets.
Sincerely,
**** *****Business Response
Date: 19/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS ManagerInitial Complaint
Date:31/01/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nov 18th: I received Telus sales named *** ****, telling me Telus has good deal on Internet $55/month with $250 credit and no activation fee. I accepted the deal.Nov 21th: the internet was installed.Nov 23th: I requested my account number to setup my account Nov 24th: I received Telus text message showing my bill credit balance is only $-60.41, so checked the bill under my account only $150 credit was received, so I asked the sales, he said another $100 credit was added on Nov 23rd.Nov 29th: I double checked the first bill again, the monthly fee is $80, and I questioned the sales, and the sales told me that the $55/month was changed last Sunday Nov 30th: I contacted Telus customer service, and I was confirmed that $100 credit was added on Nov 23th and it will be reflected in the next billing cycle. but they don't see any on the $55/month, it is $65/month. Then I went back to the sales *** ****, and he checked with Telus internal team and sent me the screenshot of their conversation, it is confirmed it's $60/month and if I setup autopay it will be $55/month. Jan 31th: I had to find my time to contact the Telus customer service again. why the bill is not $60/month and where is my $100credit. but this time, they said my plan is $66.43/month, and they said they don't know the credit and activation fee. I am very frustrated by Telus for playing the game!!! I wasted too much my time on this billing issue that was not created by me but by Telus. I need this issue to be resolved quickly. Very disappointed on Telus! I still haven't paid my bill yet, as I am waiting for right answer, and right correction!!! The interests has to be waived too! And my time wasted on it.Business Response
Date: 07/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS ManagerCustomer Answer
Date: 07/02/2025
Complaint: 22884539
I am rejecting this response because:I was told that I will be contacted on Feb 6th but I did not receive call from Telus. And I had chance to talk to one of Telus managers on Feb 1st, but I don't like the answer at all, no solution just telling me they have no such promotion at this moment! But this is not my problem. The real issue is when I accepted the Telus deal it was $55/month + $250 credit, and Telus failed to deliver! Don't waste my time to keep telling what kind of deal is available at this moment. Do solve the real problem!
Sincerely,
***** *****Business Response
Date: 08/02/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS ManagerInitial Complaint
Date:31/01/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In August 2024, I agreed in a bundle including internet, home security and mobile phone.Two weeks later the technician came to install the security, the equipment to be installed was not what Iexpected and would not meet my needs. I canceled the installation. NOTHING was installed.Two weeks later Telus Home sec. called, improved the package, arranged for install. When the tech. arrived there were added charges. Again, I cancelled and NOTHING was installed.I called to confirm cancellation.Internet was never set up, no router was ever *********** September I canceled the cell phone ********** October I was still receiving billing invoices, both mobile acct and Home secur. had a positive balance. I had over paid $58.95 on mobility acct & $30.68 on the Home sec. *****I called and requested the funds. The *** said they would mail it. I did not receive the funds.I called January 2/25 spoke to another *** who said the balance was not refunded and she would do it.January 22/25 , I received $30.68 for over payment on the Home sec. acct.I called ********************** again. The ***. told me the mobility acct refund was not processed. He would do that immediately. Im still waiting to receive this money.January 30/25, I received a Telus bill date Jan. 21/25 for Home sec. in the *** of $284.98.The bill noted the acct is closed, my last bill in Dec. was - $40.25 and the current *** due is $284.98. I have NEVER had equipment installed or received any services.The numerous attempts to resolve the issue, it is time consuming and lacks professionalism on the part of Telus. When services were canceled in Sept. the funds should have been automatically forwarded to me.This is **************** I have a new higher bill on an account that is closed and never provided any services. Obviously, I dont intend on paying this.Business Response
Date: 06/02/2025
i ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS ManagerCustomer Answer
Date: 06/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have received the account balance that was owed to me and was reassured the Home Security Acct. would be updated with zero owing.
Sincerely,
****** ******
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