Complaints

This profile includes complaints for Telus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Telus

  100 510 W Georgia St Vancouver, BC V6B 0M3

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  Telus

  10020 100 St Edmonton, AB T5J 0N5

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  Telus

  2W-3030 2 Ave SE Calgary, AB T2A 5N7

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  Telus

  2315 36 St N Lethbridge, AB T1H 5L1

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  Telus

  331/335-13 St N Lethbridge, AB T1H 2S1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****em for a estimate on when fibre optics could be installed and they told me to call back every 6 months.
  
  I have been given no other options.
  
  My case has been closed.
  
  I will continue to pay $120 a month for services that doesn't exist for the next two years.
  
  It should be illegal, to continue to charge for a service that unavailable and wont be available in the foreseeable future. Then refuse to provide any alternative or options.
  
  or even call me back and/or email.
  
  As I continuously pay for essentially nothing, they could at least apologize for taking away my only means of sustaining my business.
  
  Instead they are forcing me to pay one of the highest monthly rates for basic internet across Canada and the majority of the world.
  
  It is unfair, unethical, and wrong.
  
  As I have no choice and I everyone I spoke to refused to help me.

  Business Response

  Date: 01/06/2023

  Hi *****,
  A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer at an attempt to resolve all their concerns until resolved.
  Thank you,
  TELUS Manager

• Initial Complaint

  Date:24/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 31/05/2023

  Hi *****,
  A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
  Thank you,
  TELUS Manager

• Initial Complaint

  Date:24/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 25/05/2023

  Hi *****,

  A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.

  Thank you,

   

  TELUS Manager

• Initial Complaint

  Date:19/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************tinued to reiterate what ********* had written down, which had been $15.00 for 12 months. The agent at the time did not listen to what I had to say and did not rectify the concern nor bother to pull the call and listen to what was offered at the time.While writing this complaint, Arn, a **************** representative lied to me and said he went on hold for 10 minutes to listened... (Original call 1hr 8mins and 11secs) and that the agent had said that I was never offered the discount for 24 months but for 12 months.

  Business Response

  Date: 25/05/2023

  Hi *****,

  
  A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer in an attempt to resolve all of their concerns. 
  

  Thank you, 
  

   

  TELUS Manager

• Initial Complaint

  Date:19/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ****** Security system in August 2022 to cancel my services because I moved to another home. I didn't realize that the email I thought I seny with the details of my account was not received by ******. When we realized we had still been charged monthly for ****** Security the following February I tried to cancel the services and stop payments but they continued to say the cancellation email I sent was not received. According to this business they will not refund our money because they "thought we changed our mind". They charged ** for services after our initial conversation to cancel was made until April 2023.

  Business Response

  Date: 23/05/2023

  Hi *****, A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed. Thank you

• Initial Complaint

  Date:18/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled TELUS Home Security on March 24th, after paying my quarterly bill on March 1st. Advised of a refund in excess of $96.35.Since then, I have only mailings (first and second notice), indicating account is closed. No refund. Finally reached TELUS Home Security yesterday (after two hang **** and was advised that they only APPROVED the refund on May 15 and it could take another 6-8 weeks to receive the money.How can a customer stop providing service (at my request) 8 weeks ago, but still not provide a refund...with an expectation of waiting a potential additional 6-8 weeks. Stop wasting postage on notices of closed accounts and credits owed, just send me the money.

  Business Response

  Date: 25/05/2023

  Hi *****, 
  

  A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer in an attempt to resolve all of their concerns. 
  

  Thank you, 
  

   

  TELUS Manager

• Initial Complaint

  Date:18/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my home cable (optic) from Telus the service drops every day for anywhere from 10 minutes to several hours. Since I watch about 2 hours of tv a day even say 15 minutes is a lot. Especially during ******* hockey. Unfortunately I am in a contract that even though it was verbal seems to be written in blood. When I call to get them to reset my box it's often an hour or more to get through on hold to someone ** *** *********** ** ****** They have a manual but no real knowledge of the system. What I really want to be free to break my contract so I can go to another provider. This service suck.
  

  Business Response

  Date: 25/05/2023

  Hi *****,

  A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.

  Thank you,

   

  TELUS Manager

• Initial Complaint

  Date:17/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because: nothing has been resolved yet. 
  

  I received a call last week from a Telus manager who spoke to me briefly about escalating the issue. Which I thought had been done several times I called in previously. They also informed me they were going away this week and would get back to me the week of May 29. 
  

  I will wait for their call back. 
  
  Sincerely,
  
  *************************

  switched to Telus has the same issue. I am beyond frustrated that nobody can fix this permanently.

  Business Response

  Date: 25/05/2023

  Hi *****,

  
  A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer in an attempt to resolve all of their concerns. 
  

  Thank you,

  
  TELUS Manager

  Business Response

  Date: 02/06/2023

  Hi *****, A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer at an attempt to resolve all their concerns until resolved. Thank you, TELUS Manager

  Customer Answer

  Date: 05/06/2023

   its now Thursday June 1 and I have not received a call back yet. When the woman said she would be off the week of May 22nd and shed call me this week I would have expected to hear from her by now. 
  
  Thank you
  **********;
  

  
  

  Business Response

  Date: 12/06/2023

  Hi *****,

  A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer at an attempt to resolve all their concerns until resolved.

  Thank you,

  TELUS Manager

  Customer Answer

  Date: 15/06/2023

  
  Complaint: ********
  
  I am rejecting this response. Yes, I have been in contact with a manager and we have now left Telus and returned to ****. I do not want to close this complaint until Telus has confirmed that no penalty will be incurred for leaving Telus.

  The Telus manager, *******, told me today that it takes 4 billing cycles before my account will be closed. I want to ensure that I will not be charged a penalty for cancelling as agreed upon.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 23/06/2023

  Hi *****,

  A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer at an attempt to resolve all their concerns until resolved.

  Thank you,

  TELUS Manager

• Initial Complaint

  Date:16/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because:

  The calls came in to me during my working hours, and I am not allowed to discuss personal business on my phone during my working hours, nor is my employer going to pay me for taking care of personal business during working hours.

   

  Also, No attempt was made to leave a message to my phone with a number that I could call back to,  Just a message that asked me to leave my phone on the following day so they could contact me, which I can not do.

   

  If the manager would leave a phone number I will most certainly call him back.  

   

  Also, I was never emailed by the manager, which is also an obvious option that was not even attempted.

   

  Please leave a name and number and I will return a call when I am able.  Standard with anyone else who calls.

  
  Sincerely,
  
  *****************************

  s would be made. They sent me an email, but no Cancellation form was attached. I called, they apologized and said they would sent one, but no form, just a notice of how to cancel. So I sent a letter to the address provided, and included the information they required as stated on their email to me.The following month, they make another deduction. I finally got to speak to a supervisor, and was eventually told the calls were recorded, and she would review the call, and call me back. I never heard back from her.By my estimation, Vivint deducted a little over $700 for the balance owed on the equipment. I got 2 notices from ****** saying they were unable to deduct the monthly fee, and both times I called and informed Vivint that they were not getting any more payments, especially since they did not live up to their agreement and stop deducting after the equipment was paid for, and over-deducted approximately $700.

  Business Response

  Date: 18/05/2023

  Hi *****, A TELUS manager has attempted to reach the customer on May 16, 17, and 18 with no success. We have closed this complaint as we were unable to reach the customer. Thank you, ********************** Manager

  Business Response

  Date: 31/05/2023

  Hi *****, A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer at an attempt to resolve all their concerns until resolved. Thank you, TELUS Manager

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because: The manager who contacted me (Julius) claims it is company protocol not to give out the installer code and will not give it to me.  I do not understand how he can then tell you that he is working to resolve the issue when he is refusing my request.

  
  
  Sincerely,
  
  ***********************

  therefore our code. When I phoned Telus today (May 12) they said they could not give us the code. Without the code it will cost an additional $200 (plus) to switch security companies as the new company will have to install a new main control panel. Could you please help us get our "INSTALLER CODE" from Telus?

  Business Response

  Date: 19/05/2023

  Hi *****,

  A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer at an attempt to resolve all their concerns until resolved.

  Thank you,

  TELUS Manager

  Business Response

  Date: 01/06/2023

  Hi *****, A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer at an attempt to resolve all their concerns until resolved. Thank you, TELUS Manager

  Customer Answer

  Date: 02/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:  Telus is operating a ***** * **** with its security customers.

  
  We had a problem with our security system the chime (indicating a door had been opened) sounded several times during the night.  After checking each time, there were no doors opened.  The next morning (May 4), when we called Telus to ask if we could get a technician to come out to our house to check the problem and fix it, the Telus Agent said, NO, your system is too old.  It cant be fixed by us. Your system is obsolete.  You need a whole new system, a wireless system, which is what we do now. {Please note we have a hard-wired security system in our house.} We didnt think this made sense, since they didnt even know what the problem was, how could they say it couldnt be repaired?  **** **** *** ***** **** * *****  After some arguing with the agent, he cut us off and transferred us to another agent.
  
  This agent wanted to sell us a whole new system a wireless system.  BUT, in order to sign up for the new system, she wanted our drivers license number and health care number so she could do a credit check on us.  This made no sense, since weve been Telus customers ever since our previous ************* ******* ******* sold their company to Telus a year ago.  We have been paying for our ************* to Telus on time without fault.  Why would they need to do a credit check?  Then to make things even more suspicious, she said she could give us a quote for the new system over the phone.  We asked if she could send us an email with the information and fine print for us to read.  She said, No, you have to agree to the quote over the phone.  Once you have agreed to it and we have a record of that, then we will send you the official documents for you to look over.  **** **** *** ***** **** * *****
  
  We called another alarm company and asked them to come look at our system.  The technician found the problem in a matter of seconds.  We had a loose connection for one of our door contact points.  It would be a simple 2-minute fix, but he could not fix it since it is not his alarm system.  We asked about switching to his company, which deals with hard-wired security alarm systems (as well as wire-less systems) and he said we could.  He told us it would save us over $200 if we could get the Installer Code from Telus.  This code allows our system to be programmed. Without it, the new alarm company would have to put in a new main control panel to replace the one from ****** / Telus, hence the extra expense.  He warned us that Telus would probably not want to give us that code but told us to insist, since it is part of the system that we own, therefore we own the code too.
  
  When we contacted Telus, sure enough, they would not give us the Installer Code.  We tried fighting with them about that through the Better Business Bureau and Consumer Matters, but it turned out to be a struggle.  It did, however, get me in touch with some people at Telus so I could dig further into why we were told our system was obsolete and had to be replaced.
  
  
  I spoke with ****** (a manager from Telus, ***********************) twice.  The first time (May 12) he told me the same thing I had been told on the phone the previous week.  Our system was obsolete and Telus could not fix it (despite NOT KNOWING WHAT THE PROBLEM WAS) and that we could not have the Installer Code.  The next time we spoke (May 16) he again told me, your system is too old to upgrade and that we needed a new wireless system.  He was surprised that I would balk at wanting a new wireless security system and what was wrong with signing up for it over the phone without seeing a written contract?  He said hundreds of customers every day do this.  * **** ***** ********* **** ***** *** *** **** ***** ********* *** *** *********** **** *****  
  
  
  On May 13, I spoke with **** from Telus Custom Security *************) who told me Telus knows nothing about hard-************* their crews now only deal with wireless systems.  He is old school and understand hard-************* which are good, solid systems, but no longer part of Telus operations for their technicians.
  
  
  On May 26, a technician from *************** came to fix the minor problem with the contact point on one of our doors.  He also programmed our security system (apparently our system allowed access without the Installer Code) to the ************** so we are now secured by ******.  I phoned Telus and cancelled our contract with them.  Apparently ****** gets 2-3 calls a day from people dealing with the Telus wireless ****, just like us.
  
  ***** *** ********  Telus is acting **** * **** ******* ******* in two ways:
  1) They are ********* lying to their customers when they say that they can not fix hard-*************, without even looking at what the problem might be.
  2) To expect a customer to sign up for a wireless service over the phone without any chance to read the document is WRONG.
  
  
  
  Our neighbours fell for this **** a year ago.  According to ******, everyday people are being lied to by Telus about their hard-*************.  Could you please investigate this complaint and do what you can to expose the **** that Telus is operating?  Perhaps if you get involved, they will start telling their customers the truth about their hard-*************, and hire technicians (or train them) to fix minor problems, rather than calling the systems obsolete.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/06/2023

  Hi *****,

  A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer at an attempt to resolve all their concerns until resolved.

  Thank you,

  TELUS Manager

  Customer Answer

  Date: 12/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:  Telus is telling its customers that any security systems that are hard-wired are "OBSOLETE" and cannot be fixed.  They do not even send out a technician to check what is wrong with the system.  In our case, it was a simple matter of reconnecting a contact point for one of our sliding doors.  It was a simple, 2-minute fix done by another security company.  This is *****.  Telus should be investigated as a **** for this behaviour which is costing their customers thousands of dollars to change from a very good hard-wired security system to the Telus wireless system.  Here is a complete record of the incident:

  We had a problem with our security system the chime (indicating a door had been opened) sounded several times during the night.  After checking each time, there were no doors opened.  The next morning (May 4), when we called Telus to ask if we could get a technician to come out to our house to check the problem and fix it, the Telus Agent said, NO, your system is too old.  It cant be fixed by us. Your system is obsolete.  You need a whole new system, a wireless system, which is what we do now. {Please note we have a hard-wired security system in our house.} We didnt think this made sense, since they didnt even know what the problem was, how could they say it couldnt be repaired?  Does this not sound like a ****?  After some arguing with the agent, he cut us off and transferred us to another agent.
  
  This agent wanted to sell us a whole new system a wireless system.  BUT, in order to sign up for the new system, she wanted our drivers license number and health care number so she could do a credit check on us.  This made no sense, since weve been Telus customers ever since our previous ************* ******* ******* sold their company to Telus a year ago.  We have been paying for our ************* to Telus on time without fault.  Why would they need to do a credit check?  Then to make things even more suspicious, she said she could give us a quote for the new system over the phone.  We asked if she could send us an email with the information and fine print for us to read.  She said, No, you have to agree to the quote over the phone.  Once you have agreed to it and we have a record of that, then we will send you the official documents for you to look over.  Does this not sound like a ****?
  
  We called another alarm company and asked them to come look at our system.  The technician found the problem in a matter of seconds.  We had a loose connection for one of our door contact points.  It would be a simple 2-minute fix, but he could not fix it since it is not his alarm system.  We asked about switching to his company, which deals with hard-wired security alarm systems (as well as wire-less systems) and he said we could.  He told us it would save us over $200 if we could get the Installer Code from Telus.  This code allows our system to be programmed. Without it, the new alarm company would have to put in a new main control panel to replace the one from ****** / Telus, hence the extra expense.  He warned us that Telus would probably not want to give us that code but told us to insist, since it is part of the system that we own, therefore we own the code too.
  
  When we contacted Telus, sure enough, they would not give us the Installer Code.  We tried fighting with them about that through the Better Business Bureau and Consumer Matters, but it turned out to be a struggle.  It did, however, get me in touch with some people at Telus so I could dig further into why we were told our system was obsolete and had to be replaced.
  
  
  I spoke with ****** (a manager from Telus, ***********************) twice.  The first time (May 12) he told me the same thing I had been told on the phone the previous week.  Our system was obsolete and Telus could not fix it (despite NOT KNOWING WHAT THE PROBLEM WAS) and that we could not have the Installer Code.  The next time we spoke (May 16) he again told me, your system is too old to upgrade and that we needed a new wireless system.  He was surprised that I would balk at wanting a new wireless security system and what was wrong with signing up for it over the phone without seeing a written contract?  He said hundreds of customers every day do this.  I said those customers were fools and not very smart consumers for not questioning this ****.  
  
  
  On May 13, I spoke with **** from Telus Custom Security *************) who told me Telus knows nothing about hard-************* their crews now only deal with wireless systems.  He is old school and understand hard-************* which are good, solid systems, but no longer part of Telus operations for their technicians.
  
  
  On May 26, a technician from *************** came to fix the minor problem with the contact point on one of our doors.  He also programmed our security system (apparently our system allowed access without the Installer Code) to the ************** so we are now secured by ******.  I phoned Telus and cancelled our contract with them.  Apparently ****** gets 2-3 calls a day from people dealing with the Telus wireless ****, just like us.
  
  ***** *** ********  ***** ** ****** **** * **** ******* ******* ** *** *****
  1) They are ********* lying to their customers when they say that they can not fix hard-*************, without even looking at what the problem might be.
  2) To expect a customer to sign up for a wireless service over the phone without any chance to read the document is WRONG.
  
  
  
  Our neighbours fell for this **** a year ago.  According to ******, everyday people are being lied to by Telus about their hard-*************.  Could you please investigate this complaint and do what you can to expose the **** that Telus is operating?  Perhaps if you get involved, they will start telling their customers the truth about their hard-*************, and hire technicians (or train them) to fix minor problems, rather than calling the systems obsolete.
  
  Unless Telus has changed their behaviour and now will send out technicians to check and repair hard-*************, then they are still perpetrating this *****ulent ****.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 20/06/2023

  Hi *****,

  A TELUS manager has been in contact with the customer to discuss their complaint and will be working with the customer at an attempt to resolve all their concerns until resolved.

  Thank you,

  TELUS Manager