Business Profile

Telephones

Telus

Headquarters

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Complaints

This profile includes complaints for Telus's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

855 total complaints in the last 3 years.
296 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Telus disconnected me in August, my own fault. Health issues had me behind. Account closed but they don't send out a bill. To view bill I would have to sign into account. So I paid what my recollection would be of owing. Soon starting asking for equipment returned. But again I had no access to billing. I could only see they were saying I owed over 1k. I had assumed the rest of the amount was for equipment I was trying to return. I tried reaching out to telus multiple times. I was Sent the same email each time saying I need my bill from my account. So finally I put in a complaint with ****. Finally a manager gets in touch with me. He didn't seem to care that I had no info to go by, felt more like he wanted to prove me as in the wrong. He even yelled at me on the phone first time i spoke with him. He finally sends me bills so I can see what the charges are for. As I hadn't realized there was a charge for my security amount. So now he boasts it doesn't involve CCTS as it's a security bill not telecommunications. Immediately have collections threatening legal action when complaint was rejected. I have zero issue paying what I owe. I just needed to know what it was. I had made 3 payments amounting 200, my recollection of what owed. Assumed the rest was equipment. Without any way to know for sure I paid that amount. I will continue to pay telus for the portion I owe. Without knowing what the rest of it was I wasn't sending money. Now months later they finally give me a bill with months of interest charges, collections, and dealing with an arrogant manager. I am trying to correct this. ****** customer for years. No other bills in collections Didn't know what was left Owing or why. I am willing to work with them and pay what I owe. Being sent to collections with no way to see bill or have info to return equipment. I would like to speak to a different manager. And would like this off my credit and late charges removed. And a copy of security agreement.
Business Response
Date: 04/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 05/04/2025

Complaint: 23140163

I am rejecting this response because: The manager called me, different manager then previous. This manager just read whatever notes were on file and never listened to my complaint. They were not reasonable to speak with at all. Telus is treating me like I refuse to pay the bill, when I have never said I wouldn't pay. This bill would have been paid months ago, if I had been able to get the bill. My complaints were not addressed. I told the manager since she was being rude and treating me unfairly to please keep correspondence to here.

Sincerely,

***** *****
Business Response
Date: 13/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 15/04/2025

Complaint: 23140163

I am rejecting this response because: this is the same reply they said the first time. Telus has not addressed my complaint. I feel that maybe I need to speak to the person above the 2 managers I have spoken too. I have no issue paying what was owed back in August. But I have an issue with it being sent to collections when I wasn't able to get a bill. I did try multiple times to reach them about this. I have also not recieved a copy of my security agreement yet

Sincerely,

***** *****
Business Response
Date: 17/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 23/04/2025

Complaint: 23140163

I am rejecting this response because: Telus has not provided a actual response as of yet. They keep responding with the same message saying they have spoken to me and it was dealt with. It has not been dealt with. I still do not have a copy of my security agreement nor have I spoke with anyone since the original complaint. Not one person at telus has actually tried to understand or fix anything. Maybe a manager higher up in the complaints department would be better to speak with.

Sincerely,

***** *****
Business Response
Date: 30/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 01/05/2025

Complaint: 23140163

I am rejecting this response because: there is a different Telus representative trying to get in touch with me. But I haven't spoken with him yet. I hope to speak with him today. The automated response from telus is ridiculous.

Sincerely,

***** *****
Initial Complaint
Date:01/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started the process of renewing my Telus home services contract in January 2025. After multiple phone calls and poor service a manager was assigned and a contract price was agreed on as evidenced in the service agreement on their website. Since January my monthly bills in no way reflect my Telus service agreement and impossible to understand including extra charges I was promised would not occur. I continue to be overcharged and expect Telus to honour their contract and make their billing ************** addition a 2 year extension was added to my Home Security contract despite assurances the existing expiry date would not change.
Business Response
Date: 09/04/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Initial Complaint
Date:01/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On early January 2025 I called Telus to transfer my home internet service beginning February ******* from an old address on ***************** TO my new address ************************* SW. The Telus ***. ****** an appointment for the Technician to install the internet on March ******. Came March ****** Telus Technician cannot install the service because something is not in place to install it and that Telus needs to bring a specialist and install some FIBER OPTIC wiring and splitter in the blg first in order for the Telus Technician to do his work. Telus then message me and reschedule another appointment for March 27, 2025 ,. Telus Technician came on March ******* then told me he cannot install the internet again because of the same issue the first time they should up on March 8, 2025. After patiently waiting for 2months and without home internet, I finally phone Telus and told them that I just dont want their service anymore. They put me through Department after Department and spoke to about 5 individuals Telus ***. *** put on hold for at least one hour everytime they transfer me to so many departments and so many different Telus ***. *** nothing got resolved. The lasT telus *** I talked to on March 28, 2025 told me to call another Telus number after I beg everyone of them that I talked to to pls just cancel everything and stop punishing torturing and stressing me out by all of these things that they are putting me ********** this point all I asked them to do is to cancel the service that they never provided. On top of that Telus keeps sending me the bill for something that they never provided. They dont stop torturing me .I am so tress thinking about this matter that telus put on me . I have to make sure I watch for their calls even Im at my work that I could get fired for using my phone but I have to answer the telus ***. **** in the hope that the torture would end but it doesnt.. I am beyond frustrated and so stress. BBB pls help me ??thank you.
Business Response
Date: 04/04/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** Manager
Customer Answer
Date: 04/04/2025

Complaint: 23135987

I am rejecting this response because: There is no clear explanation if the issue is resolved.
There is no direct contact number for the person who attempted to reach me so iI can call back and I dont have to go through loops again explaining myself again and put through departments after another for hours , waste my time and resolve nothing .

Sincerely,

******* *******
Business Response
Date: 06/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 08/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:01/04/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Telus home security has breached a written contract they made with me to supply home security services for $30/month. Without my agreement, and without even notification, Telus has changed the fee to $56/month and is demanding payment for the increasrd fee. This is the second instance within a month of unethical behavior by this company, resolving the previous incident required me to spend over 6 hours on the phone with Telus agents and in fact was only accomplished with BBB help in that case too. It is near impossible to get in touch with Telus to correct an overbilling problem and Im sorry to say that I believe this is deliberate practice. I am seeking BBB help to notify Telus that I am cancelling the home security service on account ********* immediately due to breach of contract, and that no further payments will be made for home security service. A Telus technician may contact me to complete the cancellation process if required.
Business Response
Date: 04/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Initial Complaint
Date:27/03/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to communicate with Telus since mid January to cancel my TV and **** services with them. I was disputing a premium channel i was charged for but unable to use. because i wanted to disput that, my case was assigned to a manager in January. that manager tried to reach me twice, last time was jan. 28. I have left that manager minimum 3 messages asking him to call me at specific times. I have call telus customer service 4 times to get a resolution. I don't even care to dispute the premium channel i just want to cancel the account. i have communicated this to the manager and telus customer service multiple times. because the case is owned by the specific manager, no other staff can make any changes to my account. we stopped using the services at the end of January. i have now received a bill for ****** for services i did not want or use and requested to cancel. the manager in question has no called me since january. my account is essentially being held hostage. I have checked my call list and no calls have come in from Telus. I don't know what to do.
Business Response
Date: 02/04/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** Manager
Customer Answer
Date: 07/04/2025

Complaint: 23124408

I am rejecting this response because:my Telus account has not yet been cancelled and my account is still locked up with management. I got an electronic voicemail text from Telus management saying they tried to reach me. However when I look at the call history I have not received any calls from a Telus number., no missed calls. How does that work? I want my account cancelled asap please. They keep saying that they tried to reach me but there is no record of that on my end.when I got that voicemail I had my phone with me the entire time. I received other calls, none from Telus. I dont believe that are actually trying to communicate with me

Sincerely,

******* ******
Business Response
Date: 10/04/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,
Customer Answer
Date: 15/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I was able to cancel my account through regular customer service.

Sincerely,

******* ******
Initial Complaint
Date:27/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had switched over to Telus back at the end of November as we had a sales person come to our house. He was here for almost 3 to 4 hours telling us that he would give us a deal if we switched over. Turns out it was going to be more than that we had told us and we agreed upon. Back in late November, early December as well with all the billing situation they also, cut through our soffit and damaged it. Whoever they sent out. We let them know that they damaged the soffit and we were required to send photos in a required email. Which we did. Since they have not dealt with the situation. We have been passed from one person to another. Never be g able to get ahold of the person in charge. Or being told they are looking into it. We have tried numerous times being on hold for hours at a time or being directed to phone different people or in ***** To try to escalate the situation to management as we were told, it has been escalated numerous times and yet nothing every time we call we get directed to another person and nothing is being done Tried to call last week tried to call this week again as of the most recent. They call early hours as we are in Bc. I have tried to let them know on that. I received no missed calls from them. Only to have them leave a voicemail. We keep getting the wrong extension number. I keep leaving messages. They dont respond or they pretend they respond and give me the wrong extension number. They respond in text, yet dont answer the text. We also had issues with the reception we had to call them numerous times to find out we had refurbished boxes and they didnt do the wiring properly and we had issues with all our TVs Never had this issue with **** **************** is horrible damaged our house are not willing to fix the problem Below is the case number for our file and claim Thank you very much
Business Response
Date: 02/04/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** Manager
Initial Complaint
Date:27/03/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite repeated attempts to rectify problems with Telus customer service representatives and managers, the issues remain unaddressed and have resulted in significant frustration and financial inconvenience. The following outlines the specific grievances I have experienced:1. **Misleading Sales Practices (October 26, 2024):** On October 26, 2024, a Telus representative persuaded me to switch to a new plan, promising comparable service at a reduced rate of $10 per month due to my loyalty as a long-standing customer. However, I was not informed that this plan change would result in the removal of essential features such as caller display. Furthermore, upon reviewing my previous billing statements, I discovered that Telus had also unilaterally removed my unlisted number in May 2024 billing, without my consent or notification. 2. ** Unauthorized Service Addition (November 14, 2024):** On November 14, 2024, a Telus technician, while installing my internet service (no changes were required). Telus technician added a second phone line to my account without my consent or authorization. This has resulted in a double billing for phone service being billed one for $10.64 and another for my original plan at $35.64.3. **Persistent Unresolved Issues:** Since the incidents mentioned above, I have contacted Telus customer service numerous times all the mistakes Telus employees have made to my account. Ive also gave escalated these issues with Telus managers but theyve ignored every time Ive escalated these issues. The only thing that has been fixed was the visibility of my internet data usage. I urge Telus to forward to Telus headquarters to take immediate action to resolve the billing errors, and address the unprofessional conduct of their employees, but how Telus managers that have ignored each time I escalated issues with my account. I expect a prompt and satisfactory resolution to these ongoing issues with my account.
Business Response
Date: 02/04/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Customer Answer
Date: 03/04/2025
Complaint: 23123556

Dear Better Business Bureau,
I was contacted by a Telus Escalation Team member by voicemail today April 3, 2025. The first voice message left I was told he would try to call later on today or tomorrow try to settle the ongoing issues.

The second message Telus escalation member asking to speak with my deceased mother who passed in 2021 and they know that because I reported her death in 2021. But he continued to inform me he would not be contacting me tomorrow as he first told me in first voicemail. But that he would be contacting me on April 6, 2025 instead, stating because he was going to be away until Sunday.

Before Reporting to BBB Telus mangers ignored each time I contacted Telus escalations team over issues being ignored. You would think Telus would help assist me their customer and not play games.
I dont agree waiting until Sunday April 6, 2025 to clear the ongoing issues with the Telus escalation team member that called me today and left voicemail April 3, 2025 . .

Sincerely,

***** **********
Business Response
Date: 10/04/2025
Hi ********,

A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.

Thank you,

TELUS Manager
Initial Complaint
Date:26/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to cancel Telus ************** which includes ********* Home Security, Telus Online Security, Home Phone, and Home Internet. I initiated the request online through the Telus webpage on 22nd March. I was given an appointment for 24th March at 1:30 PM PST and called back from an agent. When a customer service agent called me, he took all the details for my account and transferred me to a different department for home security. I waited patiently for 30 minutes, listening to the hold music, but no one was coming online. Finally, after getting tired, I disconnected the call. On 26th March, when i checked back on the Telus Webpage, my services were not cancelled and I was told that there was an error from the agent side. The chatbox agent provided me with the number to call directly. I spoke to the customer service agent, and then she again transferred me to someone at the home security team. I was put on hold for 40 minutes, and no one came on a call to answer or resolve my issue of canceling the services. I was also told by customer service that I could not process the cancellation online and needed to speak to an agent. Finally, I am on my third call right now, listening to the same tired music for 30 minutes and waiting for someone to come and cancel my services.The purpose of this complaint is to cancel the service and not be charged for all these days when I have been waiting without any resolution.
Business Response
Date: 27/03/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 28/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your support as it helped in resolving my issue and we can formally close this complaint. I appreciate your involvement which means a lot to me

Sincerely,

******** ***
Initial Complaint
Date:26/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract in August of 2023 for home security at a cost of $22 per month In August of 2024 It was increased without notice to $25 per month. (I didn't notice the increase until this months bill)In March of 2025 it increased again without notice to $30 per ******** contract states there will be no increase until September of 2028. To me, this is fraud on their behalf.
Business Response
Date: 01/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS Manager
Customer Answer
Date: 02/04/2025

Complaint: 23118405

I am rejecting this response because:
As page one of the contract states the Total Home security price while promotions in effect will be $20 per month.
Page one also states all of the promotions will last from August 21, 2023 until August 20, 2028
The person I spoke to said that home security is not bound by contract pricing. Yet if I cancel for any reason before the end of the contract, I am obliged to pay all remaining monthly payments as stated at the bottom of page one.
If I am bound by the contract, why are they not?

Sincerely,

**** *******
Business Response
Date: 02/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager
Customer Answer
Date: 03/04/2025

Complaint: 23118405

I am rejecting this response because: The underlying issue has not been addressed.
I have a 5 year contract that they say they can break on their side when ever they wish, but my side of the contract is binding for the term of the contract.
So no, it is not resolved.

Sincerely,

**** *******
Business Response
Date: 10/04/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
TELUS Manager
Initial Complaint
Date:26/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with Telus for the past 4 years. Last November, I upgraded my account to include home security, with the understanding that my bill would be $134/month. However, my first bill was $1,042.89, and despite repeated attempts to resolve the issue, my total charges have now escalated to $1,447.52. This situation is deeply upsetting, as it negatively impacts my financial situation and my credit *********** are the primary concerns:1. Overbilling and Incorrect Charges: I was charged for equipment I was told I would pay for monthly, as well as a technician visit that was not disclosed as an additional cost. Partial credits for these items have been issued 2. Unnecessary Late Payment Fees: I have been charged multiple late payment fees despite the ongoing issues with my billing. 3. Installation Problems: * Last year when the lines were upgraded to fibre optic, the technician caused damage to my ceiling during installation, which remains unfixed. He drilled right through it. * My original door lock was broken by the technician who tried to install the smart lock but couldnt. He even had me assist him during installation which seems very unprofessional. He still could not install the smart lock and just left both locks uninstalled. He couldnt get my original lock back on because he broke it. * The doorbell could not be installed because of my apartment building setup, but I was still charged for it. And continue to be charged for it. * I was promised two cameras and an Alexa ******* but only one camera has been delivered. But I pay for all 3 items 4. **************** Failures: * I have called Telus 10+ times. I have spent countless hours on hold. Every agent I speak with promises me a call back. I have never got one. Its been 5 months. I have sent emails to the escalation department in Jan 25 and I am still waiting to hear back. I cant get through to a manager. I cannot get a resolution. My escalation # is *******
Business Response
Date: 01/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint. They will be working with the client to resolve their concerns.
Thank you,
TELUS Manager
Customer Answer
Date: 07/04/2025

Complaint: 23117033

I am rejecting this response because: the manager called me twice over the weekend and she was not able to reach me and note has closed the account. I did phone back and leave a message but I do believe she closed the account. Everything has not been resolved.

Sincerely,

****** *******
Business Response
Date: 13/04/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** Manager
Customer Answer
Date: 14/04/2025

Complaint: 23117033

I am rejecting this response because: I have called and left messages but I didnt receive a call back. I missed their call but I called back and left voicemails

Sincerely,

****** *******
Business Response
Date: 17/04/2025
Hi ********,
A TELUS manager has attempted to reach the customer with no success. We have closed this complaint as we were unable to reach the customer.
Thank you,
********************** Manager
Customer Answer
Date: 23/04/2025

Complaint: 23117033

I am rejecting this response because:
Telus keys coming back with the same response. My issues have NOT been resolved. Please ask them for a direct number that I can call and speak to someone. Every time I call, they say will call back and that never happens.
please help. This has been going on since August 2024

Sincerely,

****** *******
Business Response
Date: 30/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS Manager

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Business Response

Complaint statuses

Business Response

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Business Response

Customer Answer

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Business Response

Complaint statuses

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Business Response

Customer Answer

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Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

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Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

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Business Response

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Business Response

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