Reviews

This profile includes reviews for Kal Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kal Tire has 161 locations, listed below.

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  Kal Tire

  1540 Kalamalka Lake Road Vernon, BC V1T 6V2

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  Kal Tire

  2501 48 Ave Vernon, BC V1T 3P9

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  Kal Tire

  800 107 Ave Dawson Creek, BC V1G 2R1

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  Kal Tire

  975 Coutts Way Abbotsford, BC V2S 7M2

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  Kal Tire

  31716 South Fraser Way Abbotsford, BC V2T 1T9

Review Details

• Review fromDiane S

  Date: 27/04/2023

  4 stars

  Diane S

  Date: 27/04/2023

  I think the service is very good at KalTire in Vancouer. I use them to change out my summer and winter tires and store the ones not in use. They're quick and courteous. However, today I discovered they've increased the cost to do this (change tires/storage) by ****% since September ($152 vs. $180), plus the extra tax on the increase. That's a big hike in my view. May have to look elsewhere going forward.

  Kal Tire

  Date: 28/04/2023

  We're sorry to hear you'll be going elsewhere, ******. We do our best to offer fair pricing, but due to the increased cost of parts, products and certain services, some of our pricing has increased. We will continue to try to offer the best pricing possible to our valued customers.

  Kal Tire

  Date: 28/04/2023

  We're sorry to hear you'll be going elsewhere, ******. We do our best to offer fair pricing, but due to the increased cost of parts, products and certain services, some of our pricing has increased. We will continue to try to offer the best pricing possible to our valued customers.

• Review fromMike C

  Date: 14/04/2023

  1 star

  Mike C

  Date: 14/04/2023

  Tire Service Only Picked up a new set of tires; no problems there. But when it came to the alignment, first they could not do it because it was too *****. I broke it loose myself and brought it back & they aligned it. A few months later I noticed toed in wear & got an alignment elsewhere. It was toed in over **** degrees. I went to talk with them, expecting a refund on the alignment and compensation for the re-do (never mind the 50% tread loss on the edges, but the manager just did not call me back. I would not trust these ****** to change my oil & certainly wont be back. If you must, dont let them charge you for an alignment; that is all they will do. Actually aligning a vehicle would require competence.

  Kal Tire

  Date: 17/04/2023

  We're very sorry to hear you're unsatisfied with the services you've been offered ****. We do offer a 30-day guarantee on all alignments we do, however your alignment was completed more than 8 months ago. We'll be sure your feedback is shared with the store manager. Thank you.

• Review fromDalton G

  Date: 12/03/2023

  1 star

  Dalton G

  Date: 12/03/2023

  North ************************* kaltire is a terrible business! Employees are not trained to do their job correctly.. the manager shouldn't be running a store like this he's more fit for a shelf stocking at a grocery store! Had an appointment for **** for tires to be put on and a wheel alignment.. 2hrs 45 minutes we waited. They never did the wheel alignment at all not even a bolt was touched.. I took it to another local shop and they informed me that they didn't do anything for an alignment!

  Kal Tire

  Date: 13/03/2023

  We're sorry to hear your experience wasn't a better one ******. Our customer ********************** team is unable to find any invoicing under your name. Please feel free to contact them directly at ********************************************************* with more information so we can investigate this situation further. Thank you!

• Review fromMiriam S

  Date: 05/11/2022

  1 star

  Miriam S

  Date: 05/11/2022

  Worst customer service. I will never use KalTire. Asst. manager did not own his mistakes, his staff does not know how to communicate. It was conveyed that the hours later ng delay in a simple tirechage was MY FAULT for not "checking in", despite fact I arrived early,wenti into the office to let them know I I was there early. You guys are out 900$$ and reading all these bad reviews, I can see why.

  Kal Tire

  Date: 07/11/2022

  We're sorry to hear the situation wasn't handled better ******. We'll be sure to share this with his manager and ask that they look into the situation further. Thank you!

• Review fromA. C.

  Date: 28/10/2022

  1 star

  A. C.

  Date: 28/10/2022

  I took my truck in for new tires to Kaltire they informed me that my truck needed two lower ball joints in order to do an alignment
  I couldn’t afford the $800 at that money so I would have to come back
  I needed an Oil change so so when to ******* expecting them to tell me I needed two lower ball joints they did not in fact they said the were ok but I needed a tie rod
  I took it to another garage who confirmed that the lower ball joints were perfectly fine but I did need a tie rod ******* ***** ** *** ** *** 

  Kal Tire

  Date: 01/11/2022

  We see that this happened in 2021. Since then, our team has attempted to communicate with you and have you back to the store to go over our findings. You've chosen to use unacceptable language and call us liars. Therefore, there is nothing further we can do to assist you. Thank you.

  A. C.

  Date: 01/11/2022

  ******* *** *** ********* ***** *** ****** *** * **** *** *****
  There is no reconciliation to being ********* 
  I just want to protect other consumers from your ********* practices
  I recommend everyone go to ******** **** 

• Review fromCindy P

  Date: 27/10/2022

  1 star
  After 3 seasonal tire changes for myself & my daughter I felt a review was necessary. I purchased new winter tires from Shawnessey Kaltire in 2020 for my **** and my daughter's ** *****. Our 1st year was great service for both. But the last 3 tire changes demonstrate selective and poor customer service for my daughter. The 1st time Kaltire didn't have her winter tires ready from storage but they had mine. We had to schedule another day with time off work for both of us as a solution. I thought ok they are busy. When we dropped her car off a 2nd time at 10am booking, using the online process due to covid, her car wasn't ready until after 330pm. She had to use my vehicle for work, pick me up early from my workplace, so we can pick up her vehicle. We still had to explain extra time away from our mutual workplaces and we had to make up the lost time. I thought ok it's covid. Now the 3rd time yesterday. Again I used the online booking process for my time at 2pm & my daughter's time at 4pm, these were the only time blocks showing for a Wednesday. My vehicle was ready after 2.75 hours. We dropped my daughter's ** off early at 330pm. We left to do errands. We returned at 630pm & her ** did not move from the original spot in the lot. I asked why her ** seemed to be one of the last to be serviced since the location hours listed a closed time of 6pm. I asked if kaltire honoured the online booking as I witnessed many people walking in and receiving service obviously well before my daughter. I inquired that if we stood inside the store for 6 hours if she would receive faster service and we tried to get her faster service this time by not storing her tires and having them immediatelyavailable. Service staff explained that they were very busy and "I don't know what to tell you." * ***** ** ** ********** **** *** **** ******* *** **** * ***** **** *** ** *** ********** **** ***** *** ******** **** ***** *** *** ****** Her ** wasn't ready until 810pm. We will not ever deal at kaltire

• Review fromBill P

  Date: 05/10/2022

  1 star

  Bill P

  Date: 05/10/2022

  I went in to the ****** *** location for the seasonal change over. I went about my business and got a text that my vehicle was ready. I arrived and was told my summer tires had "expired" and they had disposed of them. At no point could they show me anything to back that up and I at no point gave them any form of authorization to do that. ********* customer service and terrible communications. The loss for them was front end work and 6 tire replacements for my RV and the fact that I doubt I'll ever go there again.

  Kal Tire

  Date: 07/10/2022

  We're very sorry to hear your tires were disposed of without your consent ****. This isn't regular practice at Kal Tire and will be shared with the local management team members to ensure proper investigation and training are completed. Thank you!

  Bill P

  Date: 18/10/2022

  I want to give a shout out to Chris for his speedy resolution to the problem. He went above what my expectations. Now I can feel better about bringing my vehicles in there.

• Review fromElizabeth B.

  Date: 10/08/2022

  1 star

  Elizabeth B.

  Date: 10/08/2022

  I came in for an appointment for a wheel alignment and was told by Kal Tire they would not give me an alignment because my ball joints had too much play and they needed to be replaced. I had given my husband a call for pick up while they did the work and he asked to speak with representative and explained to the Kal Tire rep that the lower control arms had just replaced less than 2 weeks ago along with the ball joints, which is why we were looking for the wheel alignment. The Kal Tire rep continued to insist that he checked himself that there was an issue with the ball joints and that he had checked himself or perhaps it was a warranty issue, meanwhile I could over hear another Kal Tire rep telling another customer the exact same thing. At this point I was no longer comfortable doing any work at this location and left with no work completed.
  I took my vehicle to another business to complete the wheel alignment and confirm whether the ball joints needed replacement and they confirmed there was no issue with the ball joints at all, that they were brand new from what they could tell, and completed the wheel alignment with no issues.
  I was quote $435.22 for the additional work on the ball joints that was not required!!! This was a disappointing experience and makes me feel uncomfortable ever wanting to do business with this company again.

  Kal Tire

  Date: 16/08/2022

  We're very sorry to hear this happened *********. Our management team has attempted to contact you directly by phone and email but has not been able to make contact with you. If you'd like to talk about this privately, please feel free to reply to his calls or email. Thank you!