Complaints

This profile includes complaints for Aslan Electrical Plumbing & Gas Fitting Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aslan Electrical Plumbing & Gas Fitting Services Ltd. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aslan Electrical Plumbing & Gas Fitting Services Ltd.

  2210 11 Ave Vernon, BC V1T 7X8

• 

  Aslan Electrical Plumbing & Gas Fitting Services Ltd.

  10011 94a Ave Vernon, BC V1T 7X8

• 

  Aslan Electrical Plumbing & Gas Fitting Services Ltd.

  PO Box 1122 Vernon, BC V1T 6N4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called Aslan to come up to fix our furnace. My teens were home when he came. My husband got home 30 min later and it was still not working. We called this morning and ****, the owner said that *****, the guy who had come up said that he would not have left unless the job was done. It was not done. I explained the situation, but he said that he would not come back unless he was paid to do it. I said that it was not done in the first place. I know that he will charge. He was quite a rude and angry man. He said that sometimes furnaces have intermittent issues and he gave an example of someone needing to have them call back 7 times, that is a high cost. i refuse to pay for a service that I did not receive. I have not yet paid, but of course they will send me an invoice.

• Initial Complaint

  Date:14/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 20 23 Aslan did work on my oil furnace and some electrical work.Was overcharged for hours worked and double billed for mileage.The extra hour was removed from the bill ($120) but refused to remove one of the mileage charges. ********** ***** ** **** ****** ****** ********** ******* *** ********* ********

  Business Response

  Date: 14/12/2023

  "***,
  We have removed the milage from this invoice. Pay both your invoices immediately! If they are not paid before December 18/23 we will file in court. The matter of $24.70 which you signed the Work Authorization Form agreeing to pay for milage you have gone back on your agreement. We will not be responding to any further emails from you. We will send a copy of the *** and the milage round trip from our shop to your residence and back to our shop so the BBB can respond in kind to your untrue complaint.
  
  Kind Regards
  ******
  Dispatch
  Aslan Services
  ****** ****
  ************"

  The above response was what was sent to ***************   We did not have a fraudulent charge but we have still removed the small charge from his invoice  

  Customer Answer

  Date: 15/12/2023

   
  Better Business Bureau:

  
  The payment would have been paid right away had the invoices been correct in the first place. 

  
  ********* ******* ** ******* ***** ** *****. The extra hour charge and the double billing of the mileage has been removed from the invoices. Having the signed authorization form does not give the company immunity from the law.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:29/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had work done on air conditioner July 2022 told them should be covered under warranty as it was only 2 years old at the time. They did not come back to check that the refrigerant that they put in wasnt still leaking.Did not hear from this company until almost a year later. Phone call on Sept 29th 2023, explained we did not hear from them in almost a year? Offered to pay for the refrigerent that was put in but thought the rest of the bill( 3 hours labour mileage fee?) after almost a year was disputeable?

• Initial Complaint

  Date:28/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received March 2023 Billed from May 30 2022 Amount of bill 252. and change, for a repair of a outside frost free bib. I supplied the tap . He rejoined pipes together after a rupture to pip and installed a shark bites and and pecs . Charged 1.5 hours . ****** labor and rest in parts and supplies and taxes. Job took half hour. 120 per hour. I signed a paper before anything was written on it .I thought I was agreeing to hours if were over time and call out which I questioned before I signed and he said it was standard and not relevant in this case. That was not the case when I challenged the billed hours of work .I was then told I signed a paper which states that 2 hours for call out . I was told they have Gps stating he was at my house for 1.5 hours that is a lie outright. When I called about this bill in march it was not even made. When I did get it I called about the time and was told it was right. I went to the business restating my claim that the labour was wrong I was asked to leave their business and they took my bill *** I Understand things they are trying to pull that no matter what they get ****** upfront before they even start job. I did not agree to that plain and simple I would not have agreed to. Having not gotten bill and phoning for it to find it was not done, gave me pause. Getting it and it being wrong that gave me a complaint to you.