Reviews
This profile includes reviews for Fox Plumbing Heating Cooling Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 118 Customer Reviews
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Review fromCynthia M
Date: 10/01/2025
1 starCynthia M
Date: 10/01/2025
One day, we discovered a pipe leak in our basement and called Fox Plumbing-Heating-Cooling-Electrical. Their plumber inspected the issue and informed us that our water line had burst. He quoted over $700 for the repair, mentioning that it might involve digging and moving the hot water tank. I was extremely worried and almost in tears, fearing the potential damage to our basement. After half an hour, he claimed the repair was complete without needing to move the tank or dig. We paid him $744, but the connection *** left behind in the morning leaked again in the afternoon. When *** returned, they said they couldn't fix it without replacing the entire pipe for $12,000. *** left without resolving the issue. I was devastated and cried a lot, overwhelmed with worry.We called another contractor, and after a few days, the new contractor replaced the entire waterline from the city line to our house and charged us $600. Fox Plumbing scared us and overcharged us for what they called a "Band-Aid fix" of incomplete work. Please do not sign a quote from Fox Plumbing-Heating-Cooling-Electrical before the work is completed. Once you sign it, you will be obligated to pay the exact amount stated in the quote, even if the work is incomplete.We contacted Fox Plumbing-Heating-Cooling-Electrical to request a discount since they neither fixed the problem nor needed to move the hot water tank or dig. *** responded that they would offer a $100 discount if we allowed them to replace our waterline, reducing the cost from $12,000 to $11,900. That night, I prayed and asked God to send us a decent plumber who could fix our waterline problem for less than $12,000, as my husband and I are both seniors and don't have much budget for this. Thank God our new contractor only charged us $600. Had we accepted ******** offer, we would have been broke.
Fox Plumbing Heating Cooling Electrical
Date: 17/01/2025
Hi *******, we genuinely appreciate your feedback. We're sorry to hear of your experience and understand how stressful it must have been. Our aim is always to provide efficient, cost-effective solutions. Your situation doesn't reflect the standard we strive for. We'd appreciate the opportunity to discuss this further with you. Please reach out to us directly at your earliest convenience so we can address your concerns more thoroughly. Thank you.Review fromKaren N
Date: 04/01/2025
5 starsKaren N
Date: 04/01/2025
Fox Plumbing, Electrical and Heating Company is by far the most professional company in the area. Highly recommend this company.Fox Plumbing Heating Cooling Electrical
Date: 09/01/2025
Hi *****, your glowing endorsement means the world to us here at Fox Plumbing Heating Cooling Electrical! We're delighted you found our services to be top-notch and professional. Your recommendation is truly appreciated. Thank you!Review fromWesley J
Date: 03/01/2025
5 starsWesley J
Date: 03/01/2025
***** from ************* did a fantastic job today and I'm extremely happy with the work and the workmanshipFox Plumbing Heating Cooling Electrical
Date: 08/01/2025
We're overjoyed to hear that you're extremely pleased with the top-notch work and craftsmanship provided by our technician, ******. Your satisfaction is our prime goal at Fox Plumbing Heating Cooling Electrical. We're grateful for your high rating and look forward to serving you again.Review fromMike C
Date: 03/12/2024
5 starsMike C
Date: 03/12/2024
Our furnace was not working so I called. The response from call centre to dispatch to us was quick. The technician came out that afternoon. *****, the technician was very informative and professional and explained everything to us. Very pleased with service and professionalism.Fox Plumbing Heating Cooling Electrical
Date: 08/12/2024
Hi ****, we're glad to read your positive feedback about our prompt response and the informative service provided by our technician. Our team at Fox Plumbing Heating Cooling Electrical aims to deliver professional and reliable services. We appreciate your kind words and hope to assist you in the future!Review fromSteve H
Date: 22/11/2024
5 starsSteve H
Date: 22/11/2024
WOW!!!! Furnace died Monday evening. By 11am, Tuesday, we had a tech. Super friendly. Explained the issues with our old furnace and how the needed parts were not made anymore. Gave us options AND time to discuss them (husband and myself). Wednesday morning had 3 more super nice, super steady, guys in replacing the furnace. They were so tolerant of our questions and unbelievably conscientious about keeping things tidy. An electrician showed up towards the end of the process and he was equally professional and knowledgeable. Can't say enough about the young gent who came to clean the ducts! Awesome service all around!! Will highly recommend this company to anyone ever inquiring!!!!!Fox Plumbing Heating Cooling Electrical
Date: 26/11/2024
*****, it's heartwarming to hear such positive feedback! We're delighted that our team could assist in replacing your furnace, providing explanations, and maintaining tidiness throughout the process. We value your recognition of our steady, friendly, and professional technicians. Your recommendation means a lot to us at Fox Plumbing Heating Cooling Electrical. We're always here for your home needs!Review fromGilbert B
Date: 28/10/2024
5 starsGilbert B
Date: 28/10/2024
The *** team did excellent job. They did a very professional job of replacing my existing 30+ year old heat pump, with a modern high efficiency heat pump. The air ducts were cleaned. They left the work site clean and tidy. They provided an easy to understand session on how to use the heat pump system from its built in control panel and with the Web App.Fox Plumbing Heating Cooling Electrical
Date: 13/11/2024
We're delighted to hear that our team provided an excellent and professional service, *******! Your recognition of our efforts in replacing your old heat pump and cleaning air ducts is truly appreciated. We're glad you found the instructional session helpful. We look forward to serving your future home needs!Review fromGregory M
Date: 24/10/2024
5 starsGregory M
Date: 24/10/2024
**** phoned, then arrived soon after. Fixed the problem with our Gemstone lighting system in about two minutes. Showed some options with the system. Happy and friendly guy. Much appreciated, Thank you!!!Fox Plumbing Heating Cooling Electrical
Date: 13/11/2024
*******, we're delighted to know that our technician was able to quickly address your Gemstone lighting system issue. Your feedback about his promptness and cheerful demeanor is highly valued. We take pride in our efficient and friendly service. We appreciate your kind words and look forward to assisting you in the future.Review fromPaul O
Date: 08/10/2024
5 starsPaul O
Date: 08/10/2024
***** did a great job checking our furnace. He sold me a great deal on a furnace and duct cleaning package. Very professional and personableFox Plumbing Heating Cooling Electrical
Date: 29/10/2024
We're delighted you found our furnace inspection and cleaning package valuable, ****! Our technician's professionalism and friendliness are a testament to our dedication to customer satisfaction. We're eager to assist you again in the future!Review fromBreonna B
Date: 13/09/2024
5 stars****** has always been kind, courteous and professional and today was no exception. He goes above and beyond with his service and sales!***********************, **Review fromJodie A
Date: 16/08/2024
5 starsJodie A
Date: 16/08/2024
Professional, friendly and excellent service from Fox! They diagnosed our problems, provided flat rate pricing and identified issues that could become bigger problems in the future. Param and ***** did an outstanding job at explaining everything to us and provided outstanding work! We highly recommend Fox!Fox Plumbing Heating Cooling Electrical
Date: 21/08/2024
It's heartening to hear such kind words, *****! We're pleased that our team, especially Param and his partner, were able to provide exceptional service and keep your home running smoothly. We truly appreciate your high recommendation and look forward to assisting with any future needs. Keep us in mind for your next project!
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