Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:03/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oct 6th Dowell's Moving and Storage came and loaded my furniture. Some of my furniture was thrown on the truck with no protective wrapping. One of the movers kicked my leather loveseat twice to fit into a tight place. This one piece was damaged and noted during the delivering Oct 7th. Pictures were taken and I was told a following up call would happen. Nothing did. I called mid November to find out what were they going to do. A date was setup to pickup loveseat for repair Nov 24th. It is now December 19th and they still have not repaired my loveseat. I called again this morning and now have been told that they don't have anymore to repair it. Perhaps they will have more luck in January.
I find this unacceptable. I am leaving the country on January 13th and do not have any confidence that this will be fixed. I do not want them to have my loveseat without having a confirmed date that this will be fixed. I do not have any confidence that my loveseat is remaining in decent shape being in their warehouse.
Business Response
Date: 11/01/2023
Claim has been settled. We were having issues finding someone locally to do the repair.
We have cash settled with the client with a cash appearance allowance.
Thanks, **** ********* General Manager.
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