Reviews

Review Details

• Review fromNell D

  Date: 16/08/2023

  1 star
  Terrible experience with not one worker, but the second worker sent was just as unprofessional! The first insulted my husband for watching him unpack our living room items. He told my husband he should go find something to do. My husband called the F&E coordinator and asked them to remove the worker from the job. The worker went upstairs and put clothes into the closets without asking me which closet they went into. So now I have to redo it.
  Then when my husband came back after an hour, the worker was still there. ****** ***** **** the manager came a second time after my husband contacted F&E again.
  The next crew sent had one worker who was very unprofessional as well, rushing like he was in a frenzy, dropping our cutlery all over the floor and sounded like something smashed. I was putting the kitchen things away. Next he went to the basement and started dumping the things onto the floor from the boxes, again in a frenzy. I didn’t feel safe being in the basement with him tossing our belongings so I went upstairs and asked the other worker to help me unpack the washroom boxes which were blocking the tub. That worker was helpful. The other guy called him to the basement to help him. The bedrooms still weren’t finished being unpacked, which was more important than the basement.
  My husband came home and saw the worker tossing things in the basement and asked him to stop and leave.
  They left and got full pay for a half done job. The manager doesn’t have integrity, or care about how his workers do their work. He didn’t even introduce who he was and why he was there around 10am. All he cared about was making sure the paper work was signed before 12noon *** ***** ** ******* *** *** ******* **** ****** **** **** ** *** **** ** ** ******** ******** *** **** **** ********** ****** **** *** ****** *** ** ********* ** **** ****** **** *** ******* *** **** Learn from our terrible experience. *** * ***** **** **** * ***** ** ******* **** **** **** **** ******** **** ******** ******

• Review fromGeorge ANDREW B

  Date: 09/03/2023

  1 star
  Dowell’s Moving & Storage moved my household from Victoria to Ontario in August 2021.
  An expensive piece of my furniture was severely damaged by moisture while in Dowell’s storage building or in transit with their sub-contractor Atlas Van Lines.
  I brought this issue to Dowell’s staff in August 2021. I was told the damage was caused by Atlas not Dowell’s and I would have to file a claim with Atlas.
  The link Dowell’s provided to make a claim with Atlas failed to register my claim with Atlas. Subsequently, I spent 18 months communicating with both Dowell’s and Atlas staff only to be told my claim was timed out.
  Dowell’s staff were rude and dishonest.
  Atlas staff ignored my claim and were rude and dishonest. Dowell’s failed to assist me with the problems I had with Atlas.
  Using Dowell’s Moving & Storage when you move is a very bad idea.