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Business Profile

Oil Changes

Great Canadian Oil Change
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Great Canadian Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great Canadian Oil Change has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 17, 2023 I went to this company for an oil change. I was asked for my email. I asked clearly what the purposes of collecting that would be and said I absolutely don’t want sales or offer emails as it’s my primary email address. I was told explicitly it was for vehicle recalls ONLY. Under those terms and conditions only, I provided my email address. A short time later I received the first sales offer completely contrary to the specific purpose I provided my email address. I saw an unsubscribe function at the bottom of the email. I went through those steps thinking that would at least stop the spam type emails. Several days later I received another “sales” email. I replied directly to it stating the issue and demanding my email address be fully and completely removed from their database. I was told to use their “unsubscribe” function - which I had already done but failed. They missed the more important point - that their ********* business practice of advising the email was being collected for the sole purpose of RECALL notification was ******* **** **** * *** to harvest contact information and spam customers with ***** sales ads. I have had several more emails from the location and a few additional FULLY UNSATISFACTORY replies from the manager *** ******* ******** ** ** ********** ***** ** ***** **** ** *** ****** ** ******* ***** **** *** * ******* * *** *** **********  

      I want my email DELETED beyond doubt (not archived or rendered inactive) from their entire database with assurance from the head of their IM/IT DIGITAL SERVICES DEPARTMENT THIS HAS BEEN ACTIONED.

      I hope you can help me ** ********* ******** ********* ****** *** ** ********* ********** ***** *** ***

      Customer Answer

      Date: 03/08/2023

      Hello BBB

      This complaint has been dealt with by the company head office and is satisfactorily concluded in my opinion at this time. I can close this process and withdraw my complaint at this time. 

      thank you for your assistance. 
      ***

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