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Business Profile

Residential Air Conditioning Contractors

Burgess Plumbing Heating & Electrical Co Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

This profile includes complaints for Burgess Plumbing Heating & Electrical Co Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had Burgess install a new hot water tank which cost $2444.06. When I went to go pay the bill I asked for a detailed bill off the work they did other than just a bill that says hot water tank install. I was told they charge flat rate for the install and would not give me a detailed bill of exactly what I’m getting charged for. For the tank, 1.5 hours for the two plumbers were here and .5 of an hour for a gas fitter I want them to show me how that comes up to $2444.12

      Business Response

      Date: 11/04/2023

      The customer was made aware of the cost of the installation prior to the start of the job. They placed a 50% deposit upon acceptance of the job with stipulation that the remaining 50% would be due upon completion. They were fully aware of the cost. When jobs are estimated we do not give a detailed breakdown of the cost of the job. detailed invoices are only given on time and material jobs. Further more this customer was **** and *********** to my office staff and is no longer welcome in my store.

      Customer Answer

      Date: 11/04/2023



      Complaint: ********



      I am rejecting this response because:Yes I may have agreed to a price but I want a detailed receipt of what I was charged for. Did Burgess just magically come up with a number to charge or did they calculate it some how. I’ve looked at other peoples invoices for hot water and tanks and it’s all categorized not just one thing. If I was Burgess I would be embarrassed for not being able to provide a proper receipt 



      Sincerely,



      **** *******

      Business Response

      Date: 12/04/2023

       As I stated in the previous rebuttal, we provided flat rate pricing  to perform this job. We do not & will not provide a detailed  breakdown on flat rate jobs. We do not magically come up with numbers, as stated in Mr ******** response, we derived our flat rate pricing based on industry experience performing these tasks.

      Customer Answer

      Date: 12/04/2023



      Complaint: ********



      I am rejecting this response because: If they are not willing to show me a break down receipt of the $2444.12 .Can they please tell the cost of the hot water tank and 5 hours of 
      labour ( rounded up ) and I will drop this whole thing. If they can’t even do that then they are pretty much admitting that they are taking advantage of customers and their estimate is nowhere close to what the actual cost was. 




      **** *******

    Burgess Plumbing Heating & Electrical Co Ltd is NOT a BBB Accredited Business.

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