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Business Profile

Life Insurance

Sun Life Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Life Insurance.

Complaints

This profile includes complaints for Sun Life Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sun Life Financial has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sun Life Financial

      Suite 7-940 Princess Ave. Brandon, MB R7A 0P6

    • Sun Life Financial

      100-1139 Alloy Dr Thunder Bay, ON P7B 6M8

    • Sun Life Financial

      320-530 Kenaston Blvd. Winnipeg, MB R3N 1Z4

    • Sun Life Financial

      2600 - 360 Main Street Winnipeg, MB R3C 3Z3

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/10/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sunlife committed to depositing approximately $49,000 into my bank account by Monday September 19th, 2022.

      I sent all documentation requested from Sun Life including the Settlement Option Form, bankruptcy discharge and bank information etc. I followed up to see if it was received. Sunlife confirmed all documentation was received and indicated the turn around time was 5 business days. The 5th business day was Monday September 19th, 2022.

      When the money did not arrive on the 19th of September, I followed up the next day to see what was the hold up. I was told 1-3 business days and that it would be classified as an escalated request. After 3 business days, I followed up again because I still had not received the money. I spoke with Matt ***** of Sunlife and he indicated that he would personally handle my situation and again escalate the request. Matt ***** indicated about her 1-3 business days. Matt ***** then emails me an apology and indicates that he will follow up with me on Wednesday October 7th, 2022.

      Sunlife indicated from the beginning that due to my bankruptcy, restrictions had to be lifted. I provided my discharge information at the beginning which is a one page document that lifts the restrictions. Sunlife asked for the discharge paper and I provided it. They confirmed receipt of the discharge paper with all of the other documentation requested and indicated a 5 day turn around.

      It is now Oct 4, 2022 and I still have not received the money.

      Can you please help me resolve this? ******* ******* ******* *** ************************* ***** *** **** ******* 

    Sun Life Financial is NOT a BBB Accredited Business.

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