We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Life Insurance

Sun Life Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Life Insurance.

Reviews

This profile includes reviews for Sun Life Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sun Life Financial has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Sun Life Financial

      Suite 7-940 Princess Ave. Brandon, MB R7A 0P6

    • Sun Life Financial

      2600 - 360 Main Street Winnipeg, MB R3C 3Z3

    • Sun Life Financial

      100-1139 Alloy Dr Thunder Bay, ON P7B 6M8

    • Sun Life Financial

      320-530 Kenaston Blvd. Winnipeg, MB R3N 1Z4

    Customer Review Ratings

    1

    Average of 4 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Brad D

      Date: 28/11/2024

      I want to withdraw money from my TFSA, but Sunlife will not accept my banking information to process a direct deposit unless I install their app. The ongoing postal strike will prevent me from receiving a check, so I can't access my money unless I pay exorbitant courier rates.
      They also force you to wait on hold for longer periods unless you call from their mobile app.
      **** ** ******* ************** ******* *** ******** *** **** *********** ******** *** ***** ******* ***** ******. ** ****** ** ******* *** **** ** ******** *** ** ******* ***** *** ** **** ******** I will transfer my investments to a different financial institution. *** **** *********** ******* ********* ****** ***** ****** **********

    • Jason H

      Date: 03/05/2024

      Sun Life has an app and web portal which are lacking and some information provided by the app is confusing to interpret. They denied a claim for an eye examination because it was before the 24 months since the last exam. I disputed this as their app which I used gave me the impression there was coverage. ***** **** ******* ******** ************ ** *** *********** ***, they dug in and flat right refused to pay. How is the customer suppose to make an informed decision when the app doesn't display critical information. I tried to dispute it up the chain of command, but again they would not listen. ********* ** ***** ****** ********* **** *** ******* ** ******* ********* **** *** ** ** **** ***** ***** ** *** *****

    • Daniela M

      Date: 08/11/2023

      Terrible customer service. No knowledge at all from everyone working there. My RRSP money is in limbo. Waiting for it to arrive at my bank branch for almost 4 weeks now.

    • Tee P

      Date: 07/07/2023

      ******* ** *** ***** ******* ******* ** ******* *** ******* *** ****** *** ****** ******** **** **** *** **** *** **** ********* ******* *** ***** **** ******* ****** ** **** **** *** ***** ***** *** ****** ******* *** ***** ******** ******* ***** ****. It takes 4 to 6 weeks to get a drug claim back and that does not including all the calls and stress each and every time. Call center is fine but they follow the same script when dealing with clients each and every time promising better service next month but that never happens. Cannot speak with a manager only a team case worker who still cannot fix any issues, so clients go through this each month for years!! ** * ********** ****** ******* * ***** **** *** **** ********* *** **** ** ****** **** **** ********** *** **** *** ********* ***** *** **** *** **** **** ** * ******** ***** ****** **** ****** **** *** ** * ****** *** *** **** *** **** **** ****** **** ***** ***** ******* *** ****** ** *** *** **** ** *** **** ** ** **** ******* ** *** ******* *** **** *** ****** ******* ** * **** ******* ******* ** ** **** **** *** **** **** * ** ******* ***** *** **** ** *** * ****** *** ****** ** *** **** * ****** ** **** *** ***** ******* ** **** ***** *** ** *** ***** **** ******* *** **** **** ***** *** ******* *** **** **** **** ******* **** *****

    Sun Life Financial is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.