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Business Profile

Swimming Pools

Seventeen Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Robert ******* **** ************** ***** contacted 17 Pools to construct a 40x8 foot container pool. We had a conference call to designed had an approved design around April 13, 2023.Robert wired money to them for $****** USD. The pool was to be delivered in July 2023 but 17 Pools have been claiming delays in construction since July2023 to the present Dec 2023. No proof of pool construction has been sent to either of us: no pictures or video. They will not return emails or phone calls to my builder, Robert *******. 17 Pools is emailing me claiming the pool is finished and asking for a crane at delivery but they are not providing a delivery date. ***** ******** **** * *********** ********* **** ****** ****

  • Initial Complaint

    Date:14/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** *** *** **** **** ******** Kurt ****** has taken $****** from me and has not provided a pool, a picture of a pool, or contact at his broker’s office. I called the broker’s office and they have claimed (for the past 6mo) that my paperwork has not even been filed. The contract was for 3 months.. 9 months later I have nothing but an empty bank account. ** *** ** *******

  • Initial Complaint

    Date:13/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kurt ****** from Seventeen Pools asked us to wire a $***** deposit for a container pool. He has since taken our money and we have no pool. He has lots of excuses about his past business partner ***** *** *******. We had a contract that the pool was to be delivered in 2 months *** ***** ******* *** ******* ****** ** ******* ** ** * ******* *** ***** ************  * **** ******** ** ***** **** ********* ****** **** ** *** ***** ***** **** ******** ************ *** ******* *** **** **** ***** **** ******** *** ******* ********* ****** *** *** *** ******** ** **** ********* **** ****** ***** **** *** **** ********* *** ***** ********** *** ********** ***** **********

  • Initial Complaint

    Date:22/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made down payment to Seventeen Pools for build and delivery of shipping container pool. Signed contract to build on July 4, 2022. Paid deposit of $****** with contract promise to deliver in about three(3) months. Kurt W*****, Seventeen Pools owner, has said pool is ready for delivery since September 2022. In emails on the following dates, Kurt said, 9/27/2022, "just about ready to go here." 9/29/2022, "Please let us know when you are ready for pool and we will deliver it." I replied that I was ready for delivery. He has since said several times the pool was ready but has yet to deliver. As per the attached building contract: Seventeen Pools have repeatedly failed to follow through with promises of sending me progress photos of the construction, and have failed outright in confirming a date of completion and delivery. Seventeen Pools has failed to assist in finding me a local installer in TX to install the pool when it arrives. Seventeen Pools have failed to complete construction on, and delivery of, the agreed upon pool within 3 months of the date we signed the "shop drawings" (July 11, 2022) as more than triple that time has now passed. I did finally receive a photo of the pool, January 10, 2023. The pool was built to the wrong drawings.

  • Initial Complaint

    Date:20/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kurt, the owner of the company has been telling me that my pool is ready and on the way for 7 months. When in fact, I ordered a pool that was already made. I've called about 20 times and nobody returns my call and Kurt replies with a broad text saying that he will call back and never does. We paid over **K and they have not performed. This is my first step, and I will make sure to get my money back *** **** ****** ****** ***** ** ******* *****

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have fully paid for a 20ft container pool from seventeen pools but have not received a pool from them. They have been telling me multiple time over the past 6 month that it is shipping but it never does. They keep blaming it on the shipping company. I have offered to pay extra if needed to get a different shipping company so that my pool can actually be shipped. Seven pools will not answer the phone and talk to me but so for they are at least responding to emails. It this point, I really don't know if the pool even exists that I paid for.

  • Initial Complaint

    Date:03/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An agreement was signed on June 3, 2022 that Kurt ******* Seventeen Pools, was to produce a 40' container pool for agricultural use. Amount agreed on was CAD$30,000, which included delivery fee within 60 days upon signing off pool design. The design was signed off on June 9, 2022, thus delivery date was set mid August. First installment of CAD$15,000 paid on June 7, 2022 and 2nd installment of CAD$12,000 paid on June 10, 2022. The 3rd installment of CAD$5,400 will be due before the pool leaves Winnipeg Manitoba. After the 2nd installment was paid, Kurt ****** started making numerous ***** promises that he'd send photos of the pool and prep-plans so we could prepare for excavation. It was not until Sept 2, 2022 that ****** finally sent a very blurry video and photo of the pool after we requested for a refund, but the drain holes did not match with the design that we agreed on. The video looked like a poorly made demo .gif file which had a pool lining that changes color and the photo was just a snap-shot of the video. On September 12, 2022, Wittin sent a Bill of Lading file to us and requested that we fill out the consignee info AND sign the document. We confronted him that we have confirmed with the transportation company that the document shouldn’t be signed prior to delivery of the pool. ** **** *** **** ***** **** ******* **** * ***** ** *** ********** *** **** **** *** **** ********** ** *** ********** **** **** *** **** **** **** ******** *** ***** *** ***** ****** **** we requested that he disclose the actual location of the pool and we’d like to see the pool in person prior to making the last payment. He never answered our request, ******* ** ********** ** **** **** *** ** ** ** **** ***** *** **** ********* On September 19, 2022, ****** delayed delivery again.

    Business Response

    Date: 05/10/2022

    We can appreciate the customers frustration with this but at this point in time the pool has been built and the funds have been invested in to the product, *** ******** ** ******* ******* **** * ****** ** ******** ******* ***** ** **** *** *** *** **** ****** *** ***  If the customer chooses to have a refund we will deduct all the work that has been put in to the product and refund what we can, If the customer chooses the pool can be sent to the customer as contracted and that is the result that we would like to see, Unfortunately we have been understaffed this year and that is why we are having some delays 

     

    Thank you

     

    Business Response

    Date: 21/10/2022

    Good Morning  

    As we have explained to the customer that her pool is ready to go and we have shown her photos of the pool. Once the pool is built and built to its completion there is no refunds on the product 

    If the customer would like to receive the pool please provide instructions 

    Thank you 

    Seventeen Pools 

    Kurt *************** ******* ******* *   * ***** ****** *****  ********** ******** * ****** *  ******* *** *** **** **** *** *** **** ***** * *************** *****  * *************** ************************ 

    Customer Answer

    Date: 22/10/2022

     
    Complaint: ********

    I am rejecting this response because:

    There is no pool, only abandoned office *** ******* ****** ** ******** ******* **** **** **** ** *** **** ********* ****** ** **** ** **********. ****** ******** *** **** ****** ******* ****** ********* * ********* ****** *** **** *** ** ******* ******* *** ***** ********* ****** *** ****** ****** *** *********** ** **** **** ******* ********* 

    Sincerely,

    Winnie ***

  • Initial Complaint

    Date:08/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shipping container pool from Seventeen pools with Kurt ****** in March 2021 with a contract to have it delivered May 2021, I paid a 31,500 deposit and have not received the pool. Kurt has refused to deliver the pool or return my money. He has repeated **** about building the pool and delivering it. ************************************************************************************** He continues to***** about delivery of the pool. He promises delivery about every month and never does. He will not return calls. after almost 1.5 years I have nothing and cannot get my money back. Extremely frustrating. **************************************************************************************

    Business Response

    Date: 14/06/2022

    Business Response /* (1000, 5, 2022/06/10) */ We have stopped communicating with this customer due to************ non conductive communication. The customers pool has been ready for pick up. After the customer had started using abusive and threating language towards us we have cancelled this contract. *************************************** We have also advised the customer that he can pick up his pool at his cost and furthermore will be charging a 32 dollar storage fee a day until the pool is picked up. Consumer Response /* (3000, 7, 2022/06/13) */ Hello - no this complaint has not been resolved. Kurt has never informed me the contract has been cancelled. If it has great but that would involve returning my $31, 150. If you can get him to confirm when the funds would be returned that would be great. He is correct that I have been upset with him... but he has ************** not delivered after more that a year delay, my response is completely justified. Kurt sent a video of a pool to me over the weekend, it appears to resemble my order (though no cover, dirty, dented and the video just shows the outside). He is required to show me the pool operational and have it delivered to my property per the contract. I am a little puzzled that he wants to charge me for something I have no idea is mine or operates. Why would he not just fulfill the contract as he has told me on several occasions that the pool will be delivered? I have this all in writing from him so no he has not cancelled the contract. ******************************************************* Chad Business Response /* (4000, 9, 2022/06/14) */ Dear Customer, We have chosen to stop communicating with you due to your ******* behaviour. We have the right to do so. If you would like your pool to be delivered you can make the arrangements on your end to have it delivered. We have shown you video of your pool as per the contract. At this time due to your ******* behaviour we choose not to work with you anymore.

Seventeen Pools is NOT a BBB Accredited Business.

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