Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:24/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We traded in our suv for a bigger one. Our deal was that we would trade ours in if they settled the remainder of our loan with Ford. They agreed so we signed papers. We have now been called several times by Ford because they want their 1323.00 to be paid immediately. We have in writing on fb messenger through one of their employees (Kane Ford) that states they would be taking care of our remaining balance at Ford. They have since stopped returning calls and messages so I wrote a bad review (which seems to be gone now) and we are now being stuck with this debt that wasn't supposed to be ours. Had we known they'd do this, we would've kept our old vehicle. Ford now wants to hand over our case to collections and that's pretty dissapointing to hear especially after we were promised this wouldn't happen.
Business Response
Date: 15/12/2022
Complaint has been handled, a cheque for the full amount was sent to the customer.
Thanks
Kevin
Customer Answer
Date: 15/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18458189, and find that this resolution is satisfactory to me.
Sincerely,
Samantha Linton
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