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Business Profile

Foundation Contractors

Seal-Rite Foundation Repair & Drainage
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have done the basement work from Seal Rite Foundations Repair, ***** **** *** ** *** the water came back again on places where they waterproofed the 2 corners, plus on the floors where they did work on joints.

    They gave us 25 years warranty and they don't respect there warranty too. As they don't pick our calls neither they reply to our emails, text and what's app messages.

    We called various times, we send many emails, what's app, and text messages, none of them was replied.

    * **** ******** * ***** **** *** ******* *** **** ********** ** ******** * **** ******* *** ************** ******* ** *** **** * ******* ******* ************* 

    Business Response

    Date: 29/09/2022

    ** ******** ** *** ********* ******* **** *** ****** ******** ****** ** ********* the following is the formal response of Seal-Rite Foundation Repair as it relates to the subject complaint filed by Mr. ***** ***** File No. *********

    Mr. ***** has filed a ***** *** ********** account of the events involving repairs associated with work originally performed by a previous contractor not referenced in his complaint details. Mr. Sunil ***** as completely misrepresented the details surrounding their project *** **** **** ******** ********** ** ***** ********* ******** 

    Seal-Rite Foundation Repair will be referring this matter to its legal counsel, however should the Better Business Bureau require any additional information pertaining to the above matter please do not hesitate to contact our office.

     

    Customer Answer

    Date: 03/10/2022

     

    Complaint: ********



    I am rejecting this response because:

    *** ******* ** ************** ** **** They say I have filed a ***** *** misleading account of the events involving repairs associated with work originally performed by a previous contractor not referenced in his complaint details. This is not correct, *** ******** ******** ** the initial complaint was from the work done by Seal Rite Foundations Repair. I have not completely misrepresented the details surrounding the project *** **** *** **** *** ******** ********** ** *** ********* ******** 

    The fact is engineer has been present at the time we receive the flood at home. I showed him the place from where water was coming was repaired freshly by Seal-Rite Foundation Repair. As they have never acknowledge to my complaint neither they picked my call or answered the text,  emails and what's app messages. The company ****** ** ** stating that, I need to buy Xypex to treat by myself the floor where it was there responsibility to treat the floor in a manner so we don't get any sort of water issue. All my documents and pictures states very clearly their work. ** * ******* **** *** ************** *** **** *** ************* ******** They gave us 25 years warranty as a piece of paper and never returned our call to honour the warranty.

    Seal-Rite Foundation Repair says they will referring this matter to its legal counsel, however if I don't get a proper resolution to my complaint thru BBB. I will be filing a legal complaint against them* ** **** ***** ** ***** ** **** **** ** *** **** ** ******** ***** **** **** **** ***** ***** ** ** * **** ******** *** ********* ** ***** *** **** *** *** **** ******** *** *****************

    ** **** *** ******* * ******** ** ****** **** **** * **************** ******* ***** **** ***** **** ****** *** ******* ******* ** *** ******** ********** *** **** ***** ***** *** ** *** The money we paid was involved certain works and we expect the optimized results too.



    Sincerely,



    Sunil *****

    Business Response

    Date: 17/10/2022

    **** ******** *** ******* * ********** ***** ******* ** *** ******* *********** ***** ******* ** ** ******* ** **** ********* ********** ****** ******* ********** **** ***** *** ******** ** * ********** ****** **** *** ***** *** ******* *** ****** ** ******** ** *** ****** ******** ****** ** *** ***** ********* *** *** ********* ********


    - The original repairs performed on Mr. ******* home was performed by ****** ************, a Winnipeg foundation repair company. 

    - Work performed by ****** ************ included structural repairs, complete exterior waterproofing as well as complete drainage remediation. 

    - The structural repairs performed by ****** ************ were executed without the required City of Winnipeg structural repair permits and did not meet City of Winnipeg

      building code requirements.

    - Seal-Rite Foundation Repair were contracted by Mr. ******* to perform structural repairs only, with the exception of two exterior minor spot repairs and the project was paid for with proceeds received by the homeowner through a title insurance claim.

    - Mr. ***** was advised of potential issues related to portions of the original repairs performed by ****** ************ that may result in future water issues.

    - Mr. ***** contacted ****** ************ and was declined warranty coverage because as he was told, "the warranty on their property had expired"

    - All work performed by Seal-Rite Foundation Repair was to correct inadequate structural repairs performed by ****** ************ as identified by an independent certified structural engineer.

    - All work performed by Seal-Rite Foundation Repair was done so with the required City of Winnipeg building permits and upon completion was inspected and passed by the City of Winnipeg permit and planning branch.

    - All work performed by Seal-Rite Foundation Repair was inspected and passed by the designing independent certified structural engineer.

    - Additional work was performed by Seal-Rite Foundation Repair at no charge to Mr. ******* to assist with what could prove to be future water issues, along with the application of decorative stone to improve the sad state the property was left in by the previous repair contractor.

     

    There are several other items that support Seal-Rite Foundation Repair's position as it relates to Mr. ******* ********** complaint. Mr. ***** has absolutely provided a ********** account in his complaint details, ***** ** *** **** ****** ** ** ******* ** **** * ***** warranty claim ******* ********* ********** ******* Mr. ***** has i* **** **** ******** *** ******** statements in his filed complaint and in the future should ******** ****** his words more carefully. Going forward Seal-Rite Foundation Repair has no intention of engaging in any further dialogue with with Mr. ***** as it related to this matter. ***** **** ***** ********** ********** ** *** ********* ********* ******** *** ******* ********* ******* *** ** ********* ** * ********** ******* ** ******* ******** ***** Seal-Rite Foundation Repair welcomes any legal challenge filed by this customer and Seal-Rite Foundation Repair will no longer respond to Mr. ******* claims in this forum. 

    ** ***** *** **** **** *** ***** ** ******** ****** ****** *** **** *** ******* ********* *** *** ******* ** ** ********************************** ** ** *****


    Sincerely,

     

    Dave ******

    Seal-Rite Foundation Repair

    ************

Seal-Rite Foundation Repair & Drainage is BBB Accredited.

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