Reviews

Review Details

• Review fromJennifer K

  Date: 06/09/2023

  1 star

  Jennifer K

  Date: 06/09/2023

  ** ***** ******* **** ******* communication proved to be difficult with this company. Wait times were long and requires follow up through email and/or phone in order to receive a response. Once a response was received, it often only partially answered questions. ** *** ******** **** ********* revisions were left incomplete, despite that being a paid service.
  

  Style Kitchen Design

  Date: 11/09/2023

  Dear Jennifer - We are sorry you feel this way about your experience. We had come out for an initial consult as well as provided you with an informal estimate for financing - all at no cost to yourself. At the consultation, you proceeded to hire us for kitchen design work and were made aware of the cost of our services in our initial email exchanges based on your kitchen size. We did discuss other areas of your home though; no design fees were ever discussed for the additional work you may have considered. This was outside the scope of what was included for a kitchen design.
  I did inform you we were going on vacation for two weeks after our visit and the design work would be completed the week after I returned. After the work was complete, you informed us you “had no idea” you had to pay for anything. The following week you changed your mind and agreed to proceed. All design work was sent, and we proceeded in revisional email correspondence. The revisions were completed, and new 3D renderings were sent to you within 10 business days. To be clear, here is the timeline breakdown:
  1. We initially met Friday before my holidays,
  2. Went on holidays for 2 weeks,
  3. The week I am back your design is complete, fee is not paid,
  4. The following week, you want to proceed. The design work is released Friday,
  5. The week after we engaged in revisional correspondence,
  6. The following week, we were out of town on a project and the revisional work was completed and sent by Friday August 18th for your review.
  Given the significant number of emails and voicemails I receive on a daily basis, it often takes me a couple of days to return or respond to all inquiries. We strive to respond within two or three business days. We responded to every email and question within this time frame, not after you followed up with us. We are sorry you feel this was not fast enough and we felt our company was not a good fit for your project.
  We received another email Friday September 8th from you demanding half of the fee back because "revisions were not completed" and that you would be filing a complaint against us if we did not respond. We went back through our emails and could not find another revision request after we sent you the revisions on August 18th. We responded the same day informing you we would be happy to complete a missed revision but, we were unable to locate it and if you could inform us of what was required it would be completed. You did not respond. To say revisions were not completed is disingenuous.
  We still truly wish you the best of luck with your project. Take care.
  Thank you.

• Review fromSiobhan W

  Date: 22/06/2023

  4 stars

  Siobhan W

  Date: 22/06/2023

  We hired Style Kitchen Design to design a new kitchen. (Design only) I had some ideas of what I wanted but didn’t know how it would work in my space. Karly designed a kitchen that incorporated everything I wanted, absolutely gorgeous design! The 3D design really helped to visualize the space and the detailed list Karly provided showed how much thought was put into the design, paint color, backsplash style, suggestions as to what items could go in each cupboard . The only reason I am giving it a 4 stars instead of 5 is that I did request some changes after the design was complete and after sending an email with the proposed changes I didn’t hear back from her. I decided to go with the original design and am very pleased with the results.
  

  Style Kitchen Design

  Date: 11/09/2023

  Thank you Siobhan!
  It was a pleasure designing your space and working with you guys. I have seen pictures since and it turned out beautifully. Sorry about the missed revision, I am glad you went with the original design as well :) Enjoy the space for the years to come and thanks again for letting me be apart of your renovation! Cheers!

• Review fromAnnick C

  Date: 29/12/2022

  5 stars
  The design phase: We asked 3 companies to come in and do an estimate for the work we wanted in our kitchen. Style Kitchen Design is the only company that actually listened to what we wanted and gave us a design that suited our needs and wants. Karly was the only one who was proactive in anticipating any issues that may arise such as the possibility of asbestos and issues with the load bearing wall, even consulting a structural engineer.
  The planning stage: Karly gave us names of businesses to consult to find the materials we could use. She gave us feedback and suggestions and provided us with samples of cabinetry material so we could make better choices. She also tweaked her design when we preferred something a little different. Emails and texts were promptly responded to.
  The construction phase: We were provided with a timeline which, for the most part, was respected. All of the subcontractors (carpenters, electricians, plumbers, tilers, etc) were professional, polite and punctual. They did the work and all necessary clean up promptly. They helped us move some of our furniture back in place when we needed it. They even watched to make sure our cat would not escape when doors were opened. Materials were delivered on time, except for the backsplash tiles (supply chain issues). Even this was not a major issue as the kitchen was still usable. The work done was done to a very high standard.
  Final evaluation: We love our new kitchen as does everyone who comes over to our house. We were able to move a doorway which made all the difference. Even though the footprint of the kitchen is the same, it feels roomier and more open because of the redesign. We have a small kitchen in a small house but the redesign has improved the flow in our space and makes our small house feel bigger. Karly worked with what we had and made it better. What more could we ask for? ** **** ** ********** ** ************ **** 

• Review fromB. O.

  Date: 17/11/2022

  1 star

  B. O.

  Date: 17/11/2022

  After we payed over *** in deposits, Karly abandoned our remodeling project several times before finally reappearing **** **** ** ********** ** ****** ** *** **** *** **** ********** for a meeting to decide on a completion date *** **** *** *********** ***** ** ********* * ******** *** ***** ******** ******** **** * ****** ***** *** ***** ********* Her assurance of a 1 month timeline for a Laundry and bath failed ******** *** ** *** **** ** **** ** **** ** ****** ** ** **** ***** *** *** ***** A job that started in April 2022 is yet to be completed in November 2022 *** *** ******* ***** ******* **** *** ****** ** ******** *** **** * *** ** **** * ************ ** ******** *** *** ** * ***** ****** ** ********* *** ******* ******* ** ********* ******* ***** *** ********** ******* ** ********** ********* **** ** ********* ** ******** ******* *** ** *** ******* ** ****** ** *** ********* *** *** ********** ********** ** *** ******** ********* *********** *** *********** ************* **** **** ***** ******* Her workers refused to use drop sheets for the entirety of the project* **** ****** * ******** **** *** * *** ** ***** ******** ** ******** *** ****** ***** ** *** * *********** *** ********* *********** ***** ** **** **** ** **** ************* ** *** ***** **** ** *** *** **** **** **** ****** ** ** ***** Her assessments were inconsistent with what we paid for as quoted. She rarely showed up to the site ****** **** * ******* ****** ** ******* **** ** *** ******** ** ********* ******** *************** ***** **** *** ********** ****** **** *** ****** **** *** **** **** **** *** ** *** *** ***** A list of over 15 items were required to be taken care of before the job would be considered completed and final deposit ** ** paid but this list was NEVER completed ******* *** **** *** ******* **** ***** * *** **** **** ********** She placed a lien after delivering some ************ items in October but never completed the job, cleaned, installed or repaired damages.
  

  Style Kitchen Design

  Date: 01/12/2022

  Hello,
  We are quite taken aback from what has been written, we are sorry to hear this is your perspective. Here are the facts laid out as a recap of your project.
  1. The project was a complete basement bathroom and laundry gut and redo.
  2. I keep in contact with all my trades daily. My presence is not required day to day. It’s unfortunate you feel I wasn’t there enough. Many times, you were not home when I was there.
  3. We started the project Monday, April 11th and finished installing the final plumbing Friday, June 10th (2 months) with only minor touch ups and four back ordered items left outstanding. The back ordered pieces did not hinder the use of either space and consisted of a towel bar, paper holder, custom mirror, and a custom floating shelf.
  This timeline is completely acceptable in any renovation and especially considering COVID, sick workers, back orders, material storages, and additional project scope.
  Back in November of 2021, I gave an “estimated” project timeline of roughly two months. At no time did we provide a completion date nor promise any definitive timeline. COVID has disrupted our industry and we cannot guarantee items arriving as expected though we always try our best to manage these things as they arise. Your statement of “her assurance of a 1 month timeline for a laundry and bath” is simply not true and unrealistic.
  4. On April 19th the homeowner hired my sub contractor to redo all the granite floor tile throughout the home. This was done without communication between Style Kitchen Design and the homeowner. We were informed by our sub trade during the time our project was taking place that they were starting this new project at the same time we were doing our project. This was outside Style Kitchen Design’s scope of work nor are we responsible for this work. I will reiterate that any issues regarding the flooring project between yourself and the hired contractor has nothing to do with Style Kitchen Design.
  5. June 13th - We asked for a deficiency list prior to our final walk through as we do at the end of all projects to capture what is left. Here is a copy of the list emailed to us June 13th. We do not agree with your statement of us not knowing what needed to be done. We were fully aware and take care of all out clients’ needs.
  1- is it possible they use a transparent silicone sealant for the washroom sink in place of the white sealant?
  2- Two ceiling tiles in the bathroom may have been cut too small
  3- the sealant on the baseboard tile has shrunk in about four spots
  4- the paint needs touching up between the toilet and under the vanity
  5- I'll purchase a shower curtain rod today for the next time the workers are here, if they can help install it with the other fixtures I would appreciate that
  6- will there still be a baseboard in the new wall in the laundry room
  7- we were wondering when the washer dryer would be installed
  6. June 20th - We had our final inspection and passed.
  7. June 22nd - We started the clean up. This included the garage from the tiling job Style Kitchen Design was not hired to do to appease the client. We were blamed for the dust created in the garage from cutting all the floor tile throughout the house which was explained to her. We followed up with the client to ensure she was satisfied.
  8. June 23rd – The client informed us the cleaning job wasn’t good enough while referring to tile dust in the garage as “damages”. I want to be clear; dust is not physically damaging a garage or home.
  We understand, renovations can be challenging to go through, they are messy and that is apart of any project. When you are redoing a whole house and trying to reuse tile that needs the mortar ground off the back because you want to save money, yes, it will create dust. Our company was not hired nor responsible for this work or clean up. At the end of our projects, we do a thorough cleaning. In fact, we went above and beyond and hired a professional cleaner to aide what was taking place between the client and the other company she had engaged.
  9. June 24th – We sent a professional cleaner. I met the cleaner and the client at her house. The cleaner informed us the client asked her to wash the garage plywood walls and ceiling with soap and water which she felt was unreasonable and unable to do. We had the cleaner empty the garage, sweep out the leaves and general garage debris, wash the concrete floors with soap and water, washed tools, tabletops, kids toys, car seats, bikes, containers and other items. The cleaner was there for 10 hours. Again, this was not our responsibility.
  Due to the client starting a whole main floor tile project at the same time as our project, they moved all her furniture into the basement “daycare” room. We were unable to clean this space because of the furniture. The client refused to move the furniture upstairs until their flooring project was complete. I informed the client that once the furniture was moved back upstairs; we would happily come back and complete the rest of the clean. Your statement of spending “hundreds in cleaning” was not a result of our project. We went above and beyond to do our best to make you happy on a project we were not hired to do.
  10. June 27th – She files a complaint against the other contractor. My understanding is he has not been paid in full for his services either.
  11. June 27th - I followed up again and remailed the list of outstanding items as discussed on site June 24th. We added a couple more items ensuring all items would be addressed and added on a robe hook not included in the quote for free because the client felt she should have one since a rendering had shown one with a robe hanging on it. Your statement “Her workers damaged my property, floors, walls and furniture, wrecked my children’s property” is simply not true. Your statement “A list of over 15 items were required to be taken care of before the job would be considered completed and final deposits of 4k paid” is not true. Please see the updated list below with 11 outstanding items. We installed everything except the baseboard, mirror, paper holder and shelf that at this point were still back ordered. We were waiting to have all these items prior to making one return trip back. Everything else including the extras the client asked us to do were completed.
  • Adjust the ceiling tiles in the bathroom. To confirm, these were never cut only moved and put back into place so we could do the work required,
  • Scrape out the couple spots along the top grout in the shower where some paint splatter got onto,
  • Touch up the paint under the floating sink,
  • Install the 1 filler in the bathroom,(couldn’t be done until final paint touch ups)
  • Install handles,
  • Remove the little bit of grout splatter on top of the one floor tile in the bathroom,
  • Attach the vent cover in bathroom,
  • Add some silicone to the tile baseboard in the bathroom,
  • Install back ordered mirror
  • We will still install your shower curtain bar for you, no problem
  • Install towel bar/paper holder,
  • Install the washer/dryer. To confirm, this was not in our quote but we are doing it for you, no problem
  • Install the baseboard in the laundry room,
  • Final clean up – but that cannot be done until your furniture is removed from the basement
  12. June 28th – The client asked for individual receipts for payments on her project. We sent them. Your statement “Her assessments were inconsistent with what we paid for as quoted” is inaccurate. Our quotes are line itemized and priced with full descriptions. The client has received the products and services quoted and ordered.
  13. June 29th – I volunteered to mediate between the client and the contractor preforming the tile work on site. The client was informed the contractor would get back to her regarding completion of various items on his project and a date for our back ordered items once we knew when they would arrive.
  14. July 7th – While on vacation (as everyone is entitled to do), the back ordered custom mirror and towel bar arrived with the robe hook. I updated the client via text stating “I’m currently on vacation this week returning next week. Yes, finally, finally your mirror was ready so I wanted it delivered as soon as possible! A replacement toilet paper holder is on it’s way and should be here Monday. Once I have that, it will be delivered as well”. At no time did I “disappear” and even on vacation I still kept in contact with the client.
  15. July 12th – I received a threatening text message from a number I do not recognize regarding the project.
  16. July 13th – I emailed the client the following update “The toilet paper holder was set to arrive with your robe hook but as you see, it did not arrive with the hook and mirror. I have since contacted my supplier and they are shipping out a new one. It is expected to arrive July 19th. I have followed up on the missing shelf and have been told it’s still on back order regrettably. I’ll be speaking with the production manager tomorrow to see what I can do. Unfortunately, with Covid delays, a lack of workers and material shortages we are sometimes stuck waiting. Luckily, these are minor items. Once I physically have these two last items, we can come install them and the filler against the wall.”
  17. July 13th - The client’s response was “Don't bother. The July 5th deadline has passed and when I didn't hear from anyone since June 30th, I contacted a professional to complete the job that was abandoned so I could reopen my daycare. Please send someone to pick up the mirror we font need it.” Our response to this statement was “The products delivered are apart of your order and non-refundable. It is within your own right to do what you feel though we never “abandoned” your project whatsoever. I’m sorry you feel that way. We are simply delayed waiting for a couple final pieces to arrive outside of a fully functioning space”. We are not sure where this deadline came from as it was never discussed.
  18. July 14th – I follow up again. I provided an email update on the back ordered custom shelf and toilet paper holder while reiterating back orders are out of my control. I informed the client “Last we spoke in person… on June 29th, we all agreed, once we figure out when the pieces are in, I would inform you with a completion date in writing. The completion timeline was directed more towards the flooring project between the two of you, I offered to assist with. The July 5th deadline was never discussed, and I do not know where this came from”. I then informed the client “I want to state I had received a threating text message from a number I do not recognize regarding your project. My number was clearly given to this person. This is completely unacceptable and will not be tolerated. Any form of abuse physical or verbal is not okay. We provide a safe respectful workplace for everyone including myself. I have made my Business Partner and Lawyer aware of this situation as we take this very seriously. We trust to end things on a good note with you.” No response back.
  19. July 26th – I followed up again. I deducted the cost of the toilet paper holder and custom shelf on back order and sent the bill to the client. I told the client when we do receive them, I can come and install them for you so your paper holder matches your towel bar and robe hook. Please let me know what you would like to do. No response back.
  20. July 29th – I followed up again stating “We would like know the direction on how we will proceed with these last two items for you and when the outstanding balance will be paid, e-transfer like we’ve done is best. I had forgot to grab my lawn sign last I was over and would like to come and pick that up as well.” No response back.
  21. August 2nd – I followed up again. Three weeks with no response, I requested communication regarding the last two back ordered items and the balance. No response back.
  22. August 24th – I followed up again. It’s been over a month with no communication. The client was informed after numerous attempts to try and contact her without success a lien will be placed, and she will be charged for our lawn sign property if it is not returned.
  23. August 26th – We receive a response. She states the lawn sign “blew away” though we have pictures of it from the cleaner in her garage. She continues to go on regarding issues between herself and the other contractor that does not involve us. She accuses us of “vandalism” and proceeds to state the following: “It makes us wonder if you treat all customers this way or could it be because of our identity as immigrants and you feeling we are 2nd class citizens so you can ignore us, forget about our project , not bother communicating with us etc because you know nothing can be done to you and we might not know the law enough to report it since we're "uneducated immigrants ".
  24. September 19th – The client emails us to come and pick up the robe hook and mirror that were delivered late.
  25. October 20th – The back ordered custom shelf finally arrives. To inform everyone, the first back ordered one was shipped to the wrong address and not recovered. It needed to be reordered, remade, and reshipped causing the extended turn around time. It is delivered to the client’s home.
  It is evident that we did not abandon your project. The dates I have outlined are the emails not including phone calls and text messages. There was consistent communication as I have with all my clients. I did not “disappear” and “reappear” throughout the project. I did not “assure” you of a 1-month project timeline nor did we discuss deadlines. Our communication and dedication to finish your project never changed. For the number of times we have followed up, provided updates on the 4 back orders and the consistent communication you did not participate in is truly unfortunate. We are disappointed you have taken this approach.
  We have done the best we can by:
  • Completing your space to be functional in two months,
  • Sent continuous updates,
  • Acknowledged and were aware of what was left to do,
  • Gave the requested information when asked including all payment receipts,
  • Assisted you as a mediator on a project we were not involved in,
  • Provided a cleaner for a job that was not responsibility,
  We only want to be paid for the work we did as we cannot be held responsible for items outside of our control that were still delivered to you and you were never charged for.
  I will reiterate that issues regarding the flooring project between yourself and the hired contractor have nothing to do with Style Kitchen Design. ******** *** ********** ********* **** ** **** ***** **** *** ******* ******* * **** ****** ***** * **** **** * ************ ****** **** ** ******* ******** ***** ******** ***** ******** ******** *** ******** ****** **** *** ********* ********* *** ******** ** **** *** **** ** ********* ***** ** ***** ******* ****** *** ** *** ******** ** *** ***** ******* * ******* **** ***** ******* ******** **** **** ** ***** *********** *** ********* **** ** *** ******* ******* *********** *** ************* **** ***** ******** ***** *** ***** ******** ** *** ****** ** *************** ** *** *** **********. We placed a lien on your home which we are legally entitled to do for services rendered but not paid for. We do wish you all the best and trust you are enjoying the beautiful new space we had created for you.