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Business Profile

Marketing Programs

Blizzard Interactive Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My battle accounts was banned, I try to contract with GM in Blizzard, but they give no reason and reject to talk with me. I do not know what should I do, could u please help me with that, and I only played ***, and regular played, no bot, no cheat, and no hacked. maybe something wrong for the auto banned, please help, thank you. and my account number is **************

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding the recent suspension of my Overwatch 2 account by Blizzard Entertainment. I believe this suspension was issued in error, as I have not engaged in any actions that would justify this penalty. My primary request is to have my account reinstated. Complaint Details: I have been an Overwatch player since 2016, starting with the first version of the game. Over the years, I have invested a significant amount of money on in-game purchases and have reached a high level, demonstrating my dedication and commitment to this account. Recently, my account was permanently suspended without a clear explanation, which I believe to be unfair and unwarranted. Despite multiple appeals to Blizzard’s customer support, I received only a final response confirming the penalty without any detailed explanation, stating that the decision is irreversible. This leaves me with no opportunity to understand or address the situation. Desired Resolution: I am seeking BBB’s assistance to help facilitate a fair and transparent review of my account suspension. My primary goal is to have my account reinstated. Given my long-term commitment, substantial investment, and adherence to Blizzard’s Terms of Use, I believe a reconsideration of this penalty is justified. I kindly request Blizzard Entertainment to provide a detailed explanation and, if possible, to restore my account.

  • Initial Complaint

    Date:24/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was permanently banned from an online game for absolutely no reason whatsoever. I do not chat in game, use modification software or anything else. I have spent money on battle passes for this game. Attempts to appeal this have gotten no where and I’ve received no information from ********** whatsoever.

  • Initial Complaint

    Date:14/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was banned from Call of Duty: Modern warfare 3. I submitted a ban appeal to Activision and changed my email password and Activision password. I was playing just fine until yesterday, but upon logging in today I found I couldn’t get in at all, my friend had no such problem so I started digging. After 2 hours I found out I had been banned with no warning nor reason stated other than “manipulating game files”. I play the game on a PlayStation 5 and have never adjusted any files nor have I cheated in any way. I submitted a ban appeal. After digging some more I found that there was an unknown steam account connected to my Activision account. After finding it i also submitted a hacked account recovery and explained the situation. All of this happened around 10pm mst June 13th up until now. I have paid a large amount of money on cod over the last 6 months or so, probably in around the range of ***** cad

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