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Business Profile

Pet Insurance

Petline Insurance Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • Justin M

    Date: 13/05/2025

    **** *** **** **** ********** * ******* *** ********* **** **** **** *** **** ******* ****** *** *** ******** * ******* *** * ***** *** *** **** ******** ****** *** **** ** *** **** *** ****** *******. Paid over ***$ in premiums to Petline only to be denied coverage on a minor cyst operation.

  • Amanda J

    Date: 25/11/2024

    I used to have great service with this company but the last 2 years has been horrible. Customer service is lacking, they brush off asking to speak to a supervisor/manager. Emails don't get answered, even after sending multiple days after each other.

  • Kayla S

    Date: 10/05/2024

    Pre Existing in their policy is not clear enough.
    I had called and spoke to a customer service agent before getting the insurance. I had explained my situation and the agent made it clear that once i get the insurance, after the 14 days that my Xrays and procedure for my dog would be covered. Just to find out after everything none of it was. ****$ Later
    If your animal has any PRE EXISTING CONDITIONS including Allergies they will not cover * ***** Anything to do with Eyes, Ears, Skin, Etc - If your pet gets an infection they will deem it preexisting due to allergies.
    * *** ********** ********

  • Allan R

    Date: 09/05/2024

    **** *** * ******** ******* , canceled twice with them , they always find a reason to deny claims would not even reimburse on a annual visit after deductible paid **** ***** *** **** ****** ***** ******

  • Monique Renee R

    Date: 02/01/2024

    Was a loyal, paying customer for 5 years. We had an automatic, monthly charge, payment plan of approximately $** set up on our *********** The ********** was charged, fraudulently by another organization (not Petline) so we were forced to cancel this card and wait for a new one to arrive. In the meantime, I set to changing all passwords and reassigning the new card number to any automatic withdrawal accounts we had. However, I admit that I overlooked Petline and missed a payment for 1 month. I did not receive an email, or phone call. I did, however, receive a threatening letter in the mail indicating that if I did not pay the fee, they would refer my account to a collections agency. Of course, I phoned immediately to pay the bill, but was subsequently rudely informed "this is your responsibility". For an innocent mistake, this was harsh treatment to a loyal, extended customer. Extremely poor customer service. **** ** **** ******* *** *** ********** **** ********* ***** 

  • Andréa F

    Date: 21/11/2023

    **** ** * **** ******** ***** ** ** ***** ****** they take weeks to return claims, and on two claims made $0 refunded each time. They come up with a different reason every time "unfortunately your policy doesn't cover this treatment" when it's a basic exam.
    And when you call them, they don't answer. They take your money and never ****** to give it back. *****

  • Anastasiia S

    Date: 22/09/2023

    ***** ********* ******* ***** * ******** ********* ** **** **** **** ******* **** ***** ******** *** We spent 1 month trying to receive the claim approval and amy money reimbursement and we failed. No service, no respect. Going to court.

  • Michael C

    Date: 03/05/2023

    Horrible Customer service. Notified them of cancellation and they still charged me for the next month. When I refused to pay, they sent me to collections. ****** ** **** ******* *** ***** ***********

  • Hasan D

    Date: 26/04/2023

    *** ** dog **** *** *** *** ******* ****** **** ** *** ** ***** *** ******** **** ** ***** had major complication needs c section petline doesnt cover that emergency service . ***** **** will cancel *** **** **** ***** ***** *** ** **** **** ******* *********** 

  • Cece M

    Date: 17/04/2023

    This company ** * ****** took payment from my account even though the policy is apparently closed!!! Horrible, horrible customer service!!! *** ****** **** **** **** **** ********* ********

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