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Business Profile

Telephones

Bell MTS

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bell MTS's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bell MTS has 3 locations, listed below.

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    • Bell MTS

      Rm CC100B, 365 Osborne St., P.O. Box 6666 Winnipeg, MB R3L 2A2

    • Bell MTS

      35 Main St, Flin Flon, MB R8A 1J7

    • Bell MTS

      Rm. CC100B, P.O. Box 6666 Winnipeg, MB R3C 3V6

    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have ended our services with Bell MTS on December 2021 and shipped all the boxes to them but forgot one modem which we ended up shipping afterwards.

      The device apparently was not received (no communication or anything) just put us right in to collection for this BOX and asking us to pay $156!

      A simple communication to call us that you guys are still not receiving the box instead of charging us without us knowing and getting it in to collection! after 10 years of services with you, **** ** **** *** **** ** **** **** ********* 

      Business Response

      Date: 25/08/2022

      I have contacted Melisa and discussed that the amount was issued in error as equipment was received. Adjust charges and customer satisfied with resolution.

    • Initial Complaint

      Date:23/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a modem placed into my unit in December of 2021. The modem was attached to my downstairs neighbours' cords which of course did not last long and they realized that I did not have a cord that supported Bell MTS. During this time I cancelled my service with them and switched to ****. I kept receiving bills from MTS and called numerous times to have these fees reversed as my service was cancelled. I thought the situation had been dealt with after my last phone call with them in July however on Thursday August 18, 2022 I received a call from collections stating I had an outstanding balance. I received two more calls from collections today August 23, 2022 and after talking with Bell MTS today I was told that it would take them a week to get back to me and that she wasn't sure if my credit would be fixed. This is now affecting my permanent finances and I would think something this serious would receive an immediate response. I would really appreciate some help in getting actual help. ** ****** ******* **** ****** *** * ****** ****** ******** ******* **** **** ****

      Business Response

      Date: 24/08/2022

      Called and spoke with Jazmin. apologized for issue she had experienced. Informed her the balance was submitted in error and i have gone ahead to recall that balance and adjust it in full. Customer is aware and happy with resolution.

    • Initial Complaint

      Date:15/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We cancelled our Bell MTS TV service in full on November 20, 2020 and shortly thereafter, paid any outstanding balance and returned two TV receivers as required.

      On approximately May 24, 2022, we received a "PRE-SUSPENSION NOTICE" from Bell MTS (as if we hadn't cancelled our account) stating that our "Bell MTS Home Services Account is overdue in the amount of $156.80". Please note that for approximately 18 months, we received no communication whatsoever to this regard prior to this letter. The letter went on to state that "if full payment is not received by this date, your account will be eligible for suspension." and "if service is suspended, the full amount owing at the time of restoration is required to restore your service".

      On approximately June 20, 2022, we received a "Reminder Notice" stating that "our records indicate that your cancelled Bell MTS account has a remaining balance" and "should payment not be received the account will proceed into the collections process".

      I initially called Bell MTS on June 28, 2022 and left a voicemail for the Billing & Payment Services Team and have not received a return call. I have placed additional calls without success and/or acknowledgement from Bell MTS. (I have screen shots of the call that I placed to bell MTS)

      On approximately July 8, 2022, I received an Invoice or Account Statement now showing that the amount owing has increased to $160.82.

      As noted above, for a period of approximately 18 months, we received zero communication from Bell MTS to this regard and then out of the blue (for lack of a better term), we a letter stating that our services may be suspend, followed up by an acknowledgement that we had cancelled but stating that we still have an outstanding balance.

      How is this fair to the consumer that a company (18 months later), can state that you have an outstanding balance and then threaten and proceed with collection services?

      Thank you for your time & attention to this matter, it is appreciated!

      Business Response

      Date: 17/08/2022

      **** was charged in error for unreturned equipment that was returned when the account was closed but never properly removed from the system hence why was billed when a backend report was ran in 2022. Informed cust all charges have been adjusted and account balance is at $0

    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for internet with BellMTS in April, 2022. My internet worked fine until a construction company cut the internet line to my building on June 9th, 2022. I contacted them and they sent someone out 4 days later to look at the issue and figure out why I didn't have internet. It is now August 11, 2022, and after contacting BellMts at least 5 times over the phone and email, I still do not have internet and they won't give me an answer. It's been 2 months and I start school in September and have online classes so I need internet for that. All they can tell me is "keep paying your bill and we can't give you a time estimate for the repair". I feel like there's no end in sight.

      Business Response

      Date: 29/08/2022

      Good Afternoon 

      I have been in contact with Melissa  and as of 08/26/22 service has been restored and compensation has been given and i have apologized for the inconvenience. Melissa is happy service is working and the compensation given. and she has agreed we can close this case off as complete. 

      Customer Answer

      Date: 30/08/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      Melissa Nault

    • Initial Complaint

      Date:06/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had intermittent internet for the last year through Bell MTS. We have called the call center numerous times and have been told it is with "cable". This has been their consistent response. We cannot get a time-line when this issue will be corrected. We have also not had adjustments in charges to include the times we have lost service.. As of Aug 2,2022 We have not had any internet service. Again, we have called, and again, the response is "it is with "cable". I have asked for contact numbers to resolve this situation and have been told there are no contacts. As of today, August 6, the issue has not been corrected, nor has Bell MTS contacted us.

      Business Response

      Date: 23/08/2022

      Business Response /* (1000, 5, 2022/08/09) */
      I have reached out to the above customer and have applied compensation credits for the issues he has gone through. I have escalated the order to have fixed sooner if possible is part of a pattern and crews are working to resolve for the area.

    • Initial Complaint

      Date:29/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the bill to Bell MTS using internet banking ******** (Ref #******) November 16, 2021. This is where I have been paying my bills since I was a customer. Apparently, the last payment was supposed to go to Bell not Bell MTS. I talked to MTS and they got in touch with Bell to transfer the money to Bell and it was all good and I talked to them twice to confirm and both times they said it was done but the collection agency keeps wanting money. (Paid $60.85)

      Business Response

      Date: 17/08/2022

      Business Response /* (1000, 5, 2022/08/03) */
      Contacted Stanley, explained issue is through ************* as they have sent customer to collections for overdue balance, adv customer we had sent him a refund cheque of $80.72 end of Jan 2022 that included the misapplied payment of 60.85

    Bell MTS is NOT a BBB Accredited Business.

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