We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Days Inn and Suites Moncton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a hotel room with them through booking.com and we drove over 3 hours as we had a wedding to go to that evening. When we got there the lady at the desk yelled at us to pull the door shut, sayinf she was freezing and didbt want to be there. There was no power in the place. It was freezing in there and she said it just went out. So we waited until 445 (wedding started at 6) it was so cold in there we went to the desk and asked if they knew when it might be on. The rude lady said how am I supposed to know go wait in your car I'm not to socialize with you. Very very rude. We were getting worried about time and our wedding. We went back in and she was even more rude than before. I then asked her if we cant have our hotel room and it wasn't our fault we should get our money back. She said it was through booking.com so we had to deal with them. Meanwhile we are freezing in our car. We got a hold of booking.com and told them our problem and they said of course they would get our money back since we were not allowed to have our hotel room we already paid for. She said she would email me the details and when I could expect my refund. Then they emailed me saying the hotel won't give back refund. They refuse to return my calls and emails. We had to drive around and find another hotel in which we were so late and missed the wedding. We have never been so humiliated. We deserve to get our refund especially when it's the hotel that could not service a room in which we paid for. Please help. I'm a single mom and having to pay for two hotels for one night and to have missed my family members wedding is terrible. I would be so grateful if you could look into this for me. Thank you so much for taking the time to read this.

  • Initial Complaint

    Date:08/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 6th until January 8th. Payed 354.30$ for the room, 200 $ deposit and 20 $ reservation fee. That's 574.30$ total. The bedding was dirty, blood and urine stains on the sheets.the room smelled moldy dank. Went to go take a swim in the pool before I had to check out and there was beer cans, and garbage littered everywhere and I mean everywheres. There was a dirty poopy diaper smeared on the deck. The water in both the pool and the hottub looked green and thick..the water wasrnt even high enough to run through the filters. It was stagnant. That is so unsanitary. Hockey teams were here all weekend running up and down the halls u til 430 in the morning. There was supposed to be a sauna as advertised but there was no sauna...everything I looked forward to with staying in a hotel was non existent..absolute disgusting disappointment...this hotel can't be up to standards.

Days Inn and Suites Moncton is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.