Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new washer with warranty on 19 Oct 22.
  
  Repaired 4 Jan 22 for flooding my home. Today similar situation occurred, washer will fail and not move through the wash cycle.
  
  Contacted GE as it is still under manufacturer’s warranty and they refuse to replace.
  
  Asked to speak to a supervisor and the customer service agent refused.

  Customer Answer

  Date: 18/01/2023

  As requested.

  Business Response

  Date: 23/02/2023

  Hello,

   

  Thank you for your email concerning your GE appliance.  In order for us to properly address your concern, we will require the following additional information:

   

  Home phone#:

  Alternative phone# (if available):

  Complete Address & Postal Code:

  Dealer:

  Date of Purchase:

  Model#:

  Serial#:

  Issue:

   

  Once we receive the above information we will be in a better position to evaluate and take the necessary steps in assisting you with your request.

   

  Warmest regards,

   

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: June 22nd
  Price point/model: Over 4000$ café model refrigerator
  Serial number of unit: FT326358
  
  Problem: after 5+ service calls with external 3rd party repair company « ***** » since July 2022, the fridge’s water dispenser is still not functioning. Repairmen changed the filters, the problem persisted, still no water. We waited on spare parts in back order for over one month. Parts came in, repairman changed the malfunctioning part, water source worked for 1 day and stopped working again. More repairmen from ***** came in after these initial service calls, fixed the problem only to have the water stop working again 2 hours later. This problem is obviously intermittent and there is surely a more serious underlying issue causing the problem. I am not asking for a refund as I am a long time GE appliance supporter, all I ask is for a new operational replacement fridge. I will not uselessly request another service appointment. This was a 4000$+ purchase that needs to be honoured with a high level of service on your behalf. Please contact me as soon as possible to arrange for a replacement unit.

  Business Response

  Date: 29/12/2022

  Thank you for the opportunity
  to review complaint id#18622823 dated 12/27/2022

  
  This consumer is scheduled for service
  1/3/23.

  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 06/01/2023

  Hello here’s my invoice - contract

• Initial Complaint

  Date:25/08/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new washer and dryer from general electric. It has been less then two months and the washer has been making loud noises and general electric has been of no help and extremely rude and blaming us that we didn't read the manual properly. They said they sent out two technicians who said they ran test which they never did and then said it wasn't the washers fault. It's still making the noise and now the company said if we want a third technician we'd have to pay on a brand new machine. I have the name of the office manager in moncton new Brunswick we spoke to only to get no help. The worst customer service and will never buy again from them

  Business Response

  Date: 25/08/2022

  We have dispatched two different repair companies to obtain objective reports about the product, they both agreed that there is not malfunction found nor parts compromised to replace. We regret that the consumer is disappointed with the manufacturer's warranty.

  Customer Answer

  Date: 26/08/2022

   I am rejecting this response because:
  They did not do any testing while here with the repair technician.the machine is still making a loud noise and the company refuses to help us. And wants us to pay for a third technician when it hasn't even been two months of us