Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 26 2023 i went to the above dealer purchase a 2019 QX 50 Infiniti with a milage of 92,346 that comes with a manufacturer warranty that expires august 2025, i also bought an extended warranty. On January 19 2025 while driving to ******* on the high way the car stops suddenly, reach out to the dealer they are saying the warranty expired at 110, 000 km which they never mention or its not in the contract i only come to realized that same time that the extended warranty have been canceled. .

  

  Business Response

  Date: 31/01/2025

  Complainants last service at our dealership was December 2023 ( copy in attachment). Vehicle odometer reading at that time was 95030 km.  The Extended warranty (copy provided by complainant in attachments) clearly indicates payment of a monthly premium is required in order to maintain coverage. Warranty company will terminate the warranty if payment is not made by the insured. This is a determination by the warranty company and not the dealership. 

  The complainant reached out to us in January 2025 and advised the vehicle was at another repair facility in another town. This repair facility indicated the vehicle required and engine replacement. We opened a work order over the phone and entered the odometer reading (135,000 km) provided by the complainant ( copy in attachments ). This odometer reading exceeds any manufacturer coverage. We contacted the extended warranty company and was advised the warranty company had cancelled the policy as premiums were not paid by the complainant.

  The vehicle remains at the 3rd party repair facility. We have not had the opportunity to diagnose the mechanical issue, confirm the odometer reading nor has any record of regular maintenance been provided by the complainant for the period of the last recorded maintenance on December 2023.

  If the complainant wishes to have the vehicle towed to our dealership we would diagnose the issue and provide a repair quote to correct the issue and price parts and labour at trade pricing. The towing and diagnosis would be the complainants responsibility for payment. There is no option for coverage by any factory warranty or Extended warranty from the 3rd party provider.

  Customer Answer

  Date: 03/02/2025

   I am rejecting this response because:
  After purchasing the car at 92,346km there was an oil change done in December at 95,030 km. They told us that every 8,000 km the oil need to change which we changed at different certified mechanical shop receipts is provided. Upon arrival at the dealership I was aware of the extended warranty cancellation. the incident happens on a Sunday which the dealer would be closed I informed them of the location which 25 minutes away from the dealer. The dealer did not state that they would go for the car to be diagnosed they say for an engine it will cost me $20,000 to fix and I have to pay $15,000 and the company will pay the rest. Three days after the dealer called me that they find a engine for $7,700 for installation and everything and I have to make a down payment which I don't have , during the conversation I  learnt that the car was having mechanical issues from 13,000 km. There is no written contract or documents that stated that the manufacturer warranty expires at a 110,00km. I am new to this situation, needed a reliable vehicle to take me to work and around for survival if upon purchasing if the dealer had stated that the manufacture warranty would expired at a 110,000km i would not purchase this car at 92,000km.
  
  

  

  Business Response

  Date: 04/02/2025

  The extended warranty would have covered a portion of the repair had it been in good standing. The extended warranty was cancelled by the warranty company and not the dealer. The reason for cancellation was non payment of the monthly premium by the complainant.

  There is no remaining manufacturer warranty. The repair is the sole responsibility of the complainant.

• Initial Complaint

  Date:27/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24, 2024, I contacted Rallye Motors Nissan during your advertised “Midnight Madness” event, which included Winter Tires, Steel Wheels, and TPMS sensors, as promoted on your social media channels. However, I chose not to proceed with the purchase that day as I wanted to compare offers from other dealerships.
  On the morning of October 25, 2024, I received calls from the salesperson, Y***** *******, and the sales manager, A***** both confirming that the same deal from October 24 was still available if I decided to proceed that day. I have attached screenshots of text messages from both individuals to validate this claim.
  The deal explicitly included winter tires with separate wheels, as verbally confirmed by both Y***** and A****. Supporting text messages from A**** further substantiate this agreement.
  Upon visiting the dealership on October 25, I was rushed through the paperwork without being given adequate time to review or fully understand the terms before signing.
  After taking delivery of the vehicle, the dealership is refusing to honor the agreed-upon inclusion of separate wheels for the winter tires(they gave me winter tires, seprate wheels they are not providing), claiming that this was never part of the deal. This directly contradicts the verbal assurances made before
  When I attempted to escalate the matter to a manager above the sales manager, my request was denied, and I was told that no one else was available to address my concerns.
  Rallye Motors Nissan conducts business by selling vehicles based on false promises and deceptive practices. The salesperson and sales manager failed to uphold their promises, rushed me through paperwork without proper explanation, and refused to honor the terms of the original deal. These actions demonstrate a lack of integrity and fairness
  I suspect that my experience may not be an isolated incident and believe this matter requires a formal investigation to prevent other customers from encountering similar treatment.

  

  Business Response

  Date: 29/11/2024

  Upon review of the complainant documentation we have contacted complainant and arranged for a resolution for the complainant.

• Initial Complaint

  Date:08/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and concern regarding the misleading information provided to me by Nissan Rally motors Canada. On july 26-2024, I was given a formal offer for an used car, documents were signed but afterwards managers changed the financial papers trying to deceive the customer with the new price.
  
  I find this behavior to be entirely unacceptable and unprofessional. As a customer, I have the right to be informed accurately and honestly about the products/services I am purchasing. Your business's failure to do so has caused significant frustration and loss of trust.
  
  I kindly request that you take immediate action to rectify this situation by speaking the truth to all of your customers. Additionally, I would appreciate it if you could provide a clear explanation as to why this misinformation was given and what steps you will take to prevent such issues from occurring in the future.
  
  
  Thank you for your prompt attention to this serious matter. I look forward to your response and to a resolution that is fair and satisfactory.

  

  Business Response

  Date: 12/08/2024

  All of our vehicles listed for sale both New and Used are clearly identified on all web sites and media platforms with prices that identify taxes, license fees, Federal and Provincial fees not included in the stated pricing. 
  The complainant was presented numbers that reflected the above pricing policy. The complainant appears to have understood the numbers presented were inclusive of taxes. Complainants' offer was presented as taxes and fees  included which was declined by the Sales Manager. No sale agreement or bill of sale was approved nor signed.
  Complainant declined the pricing acceptable to the Sales Manager and the sale process was terminated.
  Should the complainant wish to discuss options on other vehicles or additional information on pricing the General Manager will be more than willing to accommodate the request.
  
  

  Customer Answer

  Date: 13/08/2024

   I am rejecting this response because: There was an agreement signed attached pictures in previous email. sales person told us sign this and we move on.

   
  
  
  

  
  

  

  Business Response

  Date: 13/08/2024

  Complainants signature indicates an price offer and consents to permission to proceed with finalization of credit process to complete the transaction should the offer be accepted by the sales manager. This offer was not accepted nor endorsed by authorized manager. As in all sale transactions the vendor reserves the right to determine an acceptable price.

  Our position on this matter has not changed.

   

  Customer Answer

  Date: 13/08/2024

   I am rejecting this response because: lack of seriousness
  
  
  
  

• Initial Complaint

  Date:14/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With this email, I would like to express my dissatisfaction following the maintenance of my vehicle with your services.
  
  Having purchased my *** ******** at the Rallye motors Nissan branch in September with an extended warranty (essential pack), or the day before yesterday I dropped off my vehicle following an electrical problem with the oil level warning light, we went for a repair for around $100 but unfortunately when I showed up yesterday to pick up my vehicle, your agent presented me with an invoice that was around $500 and to top it off, nothing was covered by my warranty.

  

  Business Response

  Date: 18/06/2024

  Complainant references expectation of $100 repair. This amount is the deductible on the extended service contract on the vehicle and covers only the items specified within the contract.. The vehicle issue was diagnosed and determined that part of the issue was covered under the service contract and the remaining amount was not covered under warranty. Our service advisor contacted the complainant  to make the complainant aware of the charges not covered under warranty prior to completing the work. Complainant authorized the repairs as quoted, the repair was completed.

  No compensation will be provide however if the complainant wishes to better understand the service contract coverages and terms we will certainly acomadate the request.

  Customer Answer

  Date: 18/06/2024

   I am rejecting this response because:
  
  
  According to the warranty contracts (essential pack), this type of fault is covered and falls within the scope of electrical problems (sensor), which is the case.
  
  Furthermore, your advisor informed me of an amount close to $100 because the rest is supposed to be covered, and at no time was I informed of the final bill, neither by phone nor by e-mail... until I showed up the next day to pick up my car.
  

  

  Business Response

  Date: 18/06/2024

  Service facilities are required to obtain prior approval from the warranty company prior to completion of service repairs. The reasoning is to confirm the repairs are indeed covered by the contract. Clients would not be quoted a deductible amount as the anticipated billing. Customer was quoted full price by the advisor from the
  beginning while waiting on approval from the warranty company's authorization for repairs. The vehicle was not drivable until service was completed. The client was waiting in our waiting area. Once the warranty company authorization came in the customer was made aware of the coverage
  promptly.  

  Customer Answer

  Date: 18/06/2024

   I am rejecting this response because:
  
  
  I would like to inform you that I have left (you have the cab receipt) because the vehicle spent the night at your workshop. In addition, you did not address the point about coverage mentioned in my previous message: is it normal that this type of defect is supposed to be covered? 
  
  According to the warranty contracts (essential pack), this type of fault is covered and falls within the scope of electrical problems (sensor), which is the case.
  
  
  

• Initial Complaint

  Date:30/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the service provided by Rally Motors, your Moncton dealership, on April 29, 2024. My recent experience during the first vehicle maintenance service has left me concerned and disappointed.
  
  Upon purchasing the vehicle, I was informed of the necessity for scheduled maintenance due to it being a leased car. Complying, I visited the dealership for the first service after six months. During this service, the need for an oil filter replacement was mentioned; however, I was not informed of the costs until afterward. Furthermore, it came to my attention during a subsequent discussion with the dealership manager that the service also included an oil change. Transparency regarding service charges is essential.
  
  I was advised to replace the oil filter despite having driven only 2000 kilometers, contradicting my research and industry standards. Although the manager acknowledged this during our conversation, the lack of prior notification remains a concern.
  
  Additionally, I wish to address the unprofessional conduct of one of your managers, ******. His demeanor during our interaction was dismissive and unhelpful, and his refusal to address my concerns regarding service charges was disheartening. Such behavior raises questions about the dealership's commitment to customer service and ethical business practices.
  
  As a consumer, I expect clarity and honesty in all business transactions. My request is for a refund for the unsatisfactory service experience, or to receive the next service free of charge.
  
  I urge you to investigate thoroughly and take appropriate action to address the issues raised. It is my hope that Rally Motors will take steps to improve its service processes and uphold its reputation as a reputable dealership. I look forward to your prompt response and a resolution to this matter.

  

  Business Response

  Date: 02/05/2024

  .This 6 month service is recommended by the manufacturer.

  The complainant was notified by the service representative that the oil and filter change was not free. The complainant chose to proceed with the service.

  The oil change service includes synthetic oil and the filter..

  The complainant interaction with the sales manger began with a request for the service at no charge. Complainant indicated "no one identified 1st service was not free". The sales manager confirmed with the complainant that no dealer individual had indicated the service was free during or after the completion of the sale agreement.

  We would welcome a visit by the complainant to answer any questions on future maintenance recommendations by the manufacturer.

   

• Initial Complaint

  Date:29/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to make a complaint about this company. I am a 71 year old man. I recently purchased a vehicle with this company. I paid to have it delivered and when I received it, the vehicle did not have the options that were listed in the add. I called the dealership and told them about the problem and one-off the sales managers told me that those options were in the vehicle I previously at, I stated no they weren’t and I have a copy of your add stating what this vehicle had. You are now telling me that I am wrong, but I can prove what I am saying. I was told that I could get a refund if I had the vehicle back by 3 PM tomorrow. If I was able to drive up there and back, I never would have paid for delivery. This problem belongs to Rallye Nissan as you made the error not me. You have a 7 day 1000 km return policy andI am told that it is only for exchange. I offered to keep vehicle if you send me a $1000 cheque. But your dealership denied. I suffer from **** and it took me 8 months fighting with a dealer out west in regards to ****** During that period my anxiety level was well beyond normal. I got that over and now I have another dealer that I have to fight with for my rights. Also the bill of sale list the vehicle price at $17883 while the selling price was $16643 what was added in. You also advised me that the bank wanted *** insurance, but they did not request that. This whole deal was carelessly done. I tried this dealer as they had what I wanted and very helpful online. But I guess you cannot judge a book by it’s cover. I think that consumers should be treated better. Everyone has the right to have a business, but if they do not want to treat the consumer with respect, they should be held accountable. The government has to change the laws regarding auto dealers, so they will not be able to take advantage of consumers. Especially in todays economy and the prices of vehicles today

  

  Business Response

  Date: 08/04/2024

  General Manager had responded to the complainant.

  Two options were incorrectly listed. All our ads indicate the possibility of errors in option content due to the complexity and various options between models and manufacturers. Consumers are directed to verify option content prior to delivery.

  In discussion with the General Manager the complainant offered to keep the vehicle if we issued a cheque for $1000. We declined this offer and instructed the complainant to return the vehicle for a full refund.

  As to the insurance, The general manager offered to complete the cancellation of the policy which the complainant then declined.

  At this time we will no longer offer the option of vehicle return. Should the complainant wish to cancel the *** insurance we will endeavor to assist with the insurance provider documentation provided the cancellation request is within the providers timeline for cancellation.

   

  

  Business Response

  Date: 10/04/2024

  We have had multiple conversations with the complainant regarding this matter. All reasonable resolutions were declined. We stand by our initial response. 

  Customer Answer

  Date: 11/04/2024

   I am rejecting this response because:
  
  
  Thank you for trying, as this dealer and there sales manager, are once again getting away with ***** and will continue to destroy consumers rights.  I cannot afford a lawyer, but if I could , * ***** **** ** **** **** ******* **** *****. As much as I am frustrated with this situation, I feel that the federal government should make all in pricing mandatory, that lists everything, and a consumer can go from there.  I sold for car dealers in Canada and had to give it up, as I could not justify there I don’t care policy **** ** ****** ** **** ********* ** ******.  Some of these big car dealers sell every make and model to corner the market and the consumer ends up dealing with the one that is the best *****.
  

• Initial Complaint

  Date:05/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INCIDENT PERIOD: NOV/26/2023 to CURRENT YEAR JAN/2024
  
  My worst decision as a Newcomer so far was to fall among the group of victimized and distraught customers who are now in pain and regret at the hands of Rallye Motors - Infiniti.
  
  As a newcomer and someone who is being currently treated for hypertension I have to be very critical about managing external factors that will affect my cardiovascular health, my experience with Rallye Motors has significantly affected my health as an ongoing matter and particularly the day when I received a call from the Bank 2 weeks after we signed and received a their van to say we have an outstanding loan due. This frightening call was unforeseen, unplanned for and highly deviant from the administration of Rallye Motors who used a "bait and switch" method to bait us into a promotion to pay nothing until 3 months and $0 down, then switching the narrative and misrepresent their initial agreement.
  
  The due date change in the contract we signed were undetected by us where they made the new arrangements to effect payments to be due in 2 weeks of signing. This threw us into significant hardships because our credit rating is on the line as well as that of a very good friend who co-signed with us. When we proceeded to ask the manager to provide us with a name of the Banking Representative who can help to normalize the payments based on what was agreed the Manager in a very stern and disrespectful manner to replied to my wife, cosigner and myself with the response "That's none of your business, call the Bank for yourself and find an representative"
  
  At this point we are trying hard to keep my pressure in check and my wife from palpitations due to worrying we now have no pleasure in this vehicle and are torn, depressed and frustrated as we are forced to pay monies for the next 3 months that we never budgeted for and trying to not jeopardize our co-signor credit which he has worked diligently to maintain over the past 5 years.
  
  PLEASE HELP!

  

  Business Response

  Date: 08/01/2024

  Details of the approval were clearly indicated to both the complainant and co-signer in our office. Both left the office, took the evening to consider the purchase agreement and loan documents then both signed all documentation by e signature in the comfort of their home and forwarded those documents to the dealership indicating approval of the terms. The vehicle was serviced and then delivered to the complainant the following day. Complainant has provided copies of agreements that clearly indicate an electronic signature.

  The sale process was completed with full disclosure.

  The request for no payment for 90 days was conditional upon the financial institution approval for this option. The financial institution declined this ad-on to the contract. Complainant and co-signer were advised of this prior to their signature.

  The complainant requested to delay or change payment dates after the contract was forwarded to the financial institution, at this point privacy rules are activated between the consumer and the financial institution. The complainant was advised contact with the financial institution regarding this matter must be done by himself.

  If there any other questions the complainant has about the transaction we would be happy to clarify with him in our offices at his convenience.
  

  There will be no compensation considered.

  Customer Answer

  Date: 08/01/2024

   I am rejecting this response because: Both manager Raje ***** and sales associate Moreno totally understood how the "no payment for 3 months" was highly significant and definitive in the sales process to include the benefits that this arrangement provided at the time as we were exceptionally clear that we are newcomers and (I being a student and my wife who was not yet employed) considered that feature to be very helpful when it was packaged as part of the promotions and was presented as a feature that was unconditional .

  This manager Mr. ***** is a disgrace to the Brand as he flat out disrespected me and my cosigner when we attempted to ask of his assistance to help us engage a ** Bank representative, Mr. ***** was please to tell us that an email or any ability to reach this person "IS NONE OF OUR BUSINESS" he now paints a picture as if he is a pure professional, he is not, neither can any words from him be trusted! neither is his sales associate Mr Moreno who refuses to show the slightest sign of accountability, both individuals have manifested a defensive/protective relationship between themselves thereby engendering an experience that is misappropriating, unprofessional, unconscionable and self loathing as the zeal to close this sale has caused them to ignore proper business ethics in actually putting their customers first.

  There was no comfort in our home to sign as their was a very stringent window to process the contract, we were rushed to return a signed document in less than 24 hours and this is the pattern that follows with these individuals at Rallye Motors Infiniti. We where even told we cannot sign the document at the infiniti building which raised a red flag as we were asked to move from one building to the next physically to sign off on the sale

  The very closing of their response just now speaks volume where even if there will be no compensation the tone in which it was stated is definitive of the negative and thoughtless energies that are at work in this matter. Should this manager refuse to correct their error in this process we will certainly escalate to the highest office for disciplinary actions and if needs be pursue this as a civil matter for damages sustained by virtue of how this has affected the health of myself and that of my wife when we were made worst off health wise and financially as a result of the premature urgency that was placed on us 2 weeks after acquiring the vehicle in question. 
  
  
  

  
  

  

  Business Response

  Date: 09/01/2024

  We stand by our prior submitted statement of the facts in this matter. 

• Initial Complaint

  Date:03/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re:
  PV
  
  *******, ***** (*********)
  
  To:
  Rallye Motors Chrysler Finance
  Thu 2022-12-01 5:37 PM
  
  
  You forwarded this message on Thu 2022-12-01 5:37 PM
  PV
  
  *******, ***** (*********)
  
  To:
  ********@rallyemotors.ca
  + 1
  Thu 2022-12-01 2:36 PMView more
  
  I am constructing this email to take note of the detail and communications that happened while purchasing my 2023 Nissan Rogue. My initial impression was that Ralley Motors Nissan Moncton ran like a well-oiled machine. I filled out an online application, spoke to someone the next day and was pre-approved the following day. Plans were made for pick up. There was a bit of lack of communication as to when my vehicle would be available, but I fell the salesman being new didn't fully understand the process from the "lot" to the actual purchase
  
  The following 2 weeks I had 27 calls or text messages from sales and finance.
  
  The paperwork was filled out wrong (a miscalculation of the sales tax ?) First it was going to be fixed and signed electronically, no finance guy didn't know that thought) then I was expected to drive to Moncton ( 3 hour and 15 minute drive) to resign the paperwork ....... husbands a truck driver and was in Quebec city and I was on call for Organ and Tissue can't be more then 1 hour away from local hospital so that didn't work. ***** and I signed The paperwork via email finally was complete on Monday November 28.
  
  The text conversation between my financial person and I I've enclosed a snapshot of, showed that my first payment would be Dec 9 and the payments that I had continues to make my trade in a vehicle not in my possession legally signed over would be reimbursed by the company.
  
  Nissan Finance took a payment out on Dec 1 st unscheduled and unplanned. This has created great hardship not only for me but other people in my life. It’s not a normal time of year it’s' close to Christmas and I pay very close attention to my finances and did not intent on this payment.

  

  Business Response

  Date: 13/02/2023

  Original contract was signed Nov. 10th with 1st payment date of Nov. 25th. With various issues of incomplete documents, then documents not signed, and finally docu-sign internal problems, papers were then sent to complainant via purolater and returned. Transaction was then funded by the bank on November the 28th. Only after funding are we then cleared to send lien payouts. The lien payout cleared our bank account on December 6th. It appears the financial institution removed a paymrnt on the former car loan prior to receiving the lien payout cheque. Any overpayment on this lien cheque will be returned to the complainant by the financile institution.

  Because the loan was funded after the original 1st payment date the financial institution advised complainants 1st payment would be moved ahead to Decemeber 9th.

  Customer Answer

  Date: 13/02/2023

   I am rejecting this response because:
  
  
  The just regurgitated the facts which I already know there was no reason as to why no one would answer my calls and no apologies for the initial mistake which was on their end. The mistake in the paper work along with the lie from their financial person is what caused me hardships. Thats what the problem is. 

• Initial Complaint

  Date:11/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle and gave a down payment, plus paid first months payment. Down payment was never applied and was "lost", was not until I threatened legal action that it was found and returned. The first months payment was never forwarded to Nissan Canada, resulting in Nissan calling me looking for the payment, which was paid upfront. Months spent trying to resolve the issue with the dealership and Nissan Canada. Final email from the dealer said "they will not be getting involved any further." They have given zero customer service and have not rectified issues they are at fault for. Hours upon hours spent over the last year dealing with issues caused by this dealership. This is the worst experience I have ever had with a dealership and business in general and others need to know. Emails can be provided upon request.

  

  Business Response

  Date: 12/12/2022

  Complainant lease agreement terms are based on a
  semi-monthly payment schedule. The missing payment is not the 1st or
  2nd installment it is in fact the 3rd semi-monthly
  installment and the first auto debit taken directly from the complainants
  account by Nissan Canada Finance. Nissan Canada Finance (NCF) deducts the first
  two payments from the proceeds to dealer (payment for the vehicle) then Nissan
  Canada Finance(NCF) collects the remainder of the lease payments according to
  the terms of the lease agreement by auto debit directly from clients account.
  
  The actual booking of this lease with NCF was for some
  reason delayed, this delay appears to have prevented the clients initial auto
  debit payment from being deducted, (1/23/2022) payment.
  
  Should the complainant have bank records indicating this auto
  debit of 1/23/2023 was actually deducted from his bank account then please provide
  the pertinent documentation to NCF.
  
  This information has been conveyed to the complainant by both ourselves and Nissan Canada Finance. It is a matter between the complainant and
  NCF.

  

  Business Response

  Date: 12/12/2022

  The missing payment is the first auto debit that would have been taken from complainants bank account by Nissan Canada Finance. No other institution would have authorization to remove this money. As previously stated, if the complainant has proof the payment in question was deducted from his account as agreed within the terms of the lease then either Nissan Canada Finance or ourselves would be happy to assist the complainant in tracing the funds.

  Customer Answer

  Date: 14/12/2022

   I am rejecting this response because:
  
  
  As mentioned numerous times to both Nissan Canada and Rallye Motors, Two payments were taken at the dealership being the first month payment of 681.79. See attached receipt. Two payments were then taken on Jan 14th which would have been for Jan 8th and 23rd. Further recurring payments continued on the 8th and 23rd of each month. I have been forced to rectify the issue personally with Nissan Canada. I am not seeking any financial means. I am simply making a complaint that Rallye Motors has poor business practices, has wasted hours of my time over the past year, and has the lowest level of customer service I have ever experienced. Simply telling me they won't deal with this issue and it is between me and the manufacturer, when in fact this is all due to their mistakes. The payments show I was up to date and their paperwork had the issues. Again, the issue has been resolved by me with no support from Rallye Motors. I would like to follow up that I also made a complaint through the Financial and Consumer Service Commission (FCNB) who contacted me recently. They said that although this is not their department they get numerous reports about this same dealership. They recommended I contact the BBB. Looking at BBB complaints and google reviews it is clear that this business is participating in poor practices. I am seeking nothing further from Rallye, honestly, I never want to deal with them or Nissan again. I am simply making a formal complaint that they deserve to have a lower rating to protect others from being ripped off more than I almost was. No business should misplace an $8000 payment and only find it when legal action is threatened. No customer should have to deal with a vehicle manufacture finance department for a year, this is the job of the dealership. This business lied to me, and tried to take a downpayment and a 1/2 months payment from me. I can't imagine what they are doing to other customers who maybe dealing in used vehicles or the like. 

   

  Thank You 
  
  

• Initial Complaint

  Date:25/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were lied to, and all the the paperwork has been filled out incorrectly. They company has not returned any of the calls or emails. They also lied to the bank to get the funding. They took advantage and lied to people with mental health issues.

  

  Business Response

  Date: 26/10/2022

  Complainant and partner took delivery only days ago. At that time there were no issues in fact the delivery report indicates all went well and clients were happy with the transaction and the vehicle. Since the receipt of this BBB report, we have made multiple attempts to contact the complainant to determine the perceived issue. Complainant has not responded to our contact attempts. At this time the issue is unknown.

  

  Business Response

  Date: 27/10/2022

  We have attempted to reach out to the complainant nine times since this came to our attention. the complainant has not responded. I have attached signed copies of the sale agreement worksheet, the purchase agreement and the financial documents.

  We would welcome a call from the complainant in order to clearly identify the issue. Until that time there is no resolution for an unknown issue.

  Customer Answer

  Date: 27/10/2022

   I am rejecting this response because:
  
  
  The paperwork is incorrect! They had me down as the applicant which is incorrect it was suppose to be ******. The payment dates and cost were completely different then from what we were told and what we had agreed upon. The vehicle is now gone at our loss. I am owed a set of winter tires on rims and am seeking compensation for the financial losses and mental anguish. My credit score has dropped to an all time low due to the inexperience of this company. The paperwork they had filed to the multiple banks they applied to was all completely filled out incorrectly and illegally in order to complete the sale. The finance employee that filled out our paperwork (*****?) told me I was signing first because of my credit score being better, which is a lie, filled our income out at inflated rates in order to get approval and proof of income waived. **** ****** ****** ****** *** *** **** ****** ** ****** ***** ****** ***** ********* ***** *** ************ **** *** ******** **** ********** * ****** *** ****** *** ******** ******** ***** ******* *** * ****** **** **** ********** * ***** *** *** ****** *** ************* * ***** * **** ********* ** **** **** ** ****** *** **** ** ***** ** *** **** ** * ***** *** * ****** ************* ** ** ********