Complaints

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• Initial Complaint

  Date:22/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 1st signed a Purchase Agreement with Rallye Nissan for a 2023 Rogue that was being expected by Rallye in a few weeks. VIN # was included on original Purchase Agreement. Was asked on original visit if we wanted included winter tires and wheels. My husband asked if 17" wheels would fit and was told no, so agreed to purchase. Went to pick up car Sept 23rd and had to spend hours again as original finance person wasn't there and they couldn't find paperwork. Made us sign new Purchase Agreement $4000 more than original Purchase Agreement and told us "*****" paper required to register would come in the mail within a few weeks and if we get pulled over by the police to remove the temp permit from windshield and write a purchase date on it because it can take more than ten days. Upon inspection with sales rep a scratch on brand new vehicle was found, nothing offered, just documented. Wheels weren't there so we said we'd be back on Oct 5th to pick up as we are out of province and would be back for my husband's procedure that day. Oct 5th still no paperwork to register vehicle received and the wheels weren't ready. Asked to come back to pick them up in a few hours. Went to pick up as husband was ready to pick up. Got the wheels home and realize they are 17" wheels (they told us wouldn't fit so we agreed to wheels that we apparently already have), they did not include lug nuts for steel wheels, and there are no tire pressure sensors in the wheels which renders a feature of the vehicle we were sold useless. Husband called them again October 20th as we STIlLL have not received paperwork to legally register the vehicle and about the wheels. He was treated as though he was lying having been told by rep we wouldn't have left without it. They agreed to courier it out so we'd have the 21st. Still not here. Was told sensors and lug nuts are "add ons" and they are not included.

  

  Business Response

  Date: 26/10/2022

  Registration items were discussed with the complainant on
  the 20th and was provided the tracking number of the courier company.
  If the items have not yet arrived, please reach out to Mr. Hyslop at the
  dealership.
  
  As to the winter tires. The complainant had 17” winter tires
  and rims from their old vehicle. Those tires are not recommended for the new
  vehicle not because they are 17” but because they have different side wall dimensions.
  The new tires sent to comply with the new vehicle operational requirement are
  17” with the proper side wall dimensions. Lug nuts are not provided as the O.E.M.
  lug nuts on the alloys fit the winter tire and rim package. TPMS’s were not included
  in the tire package, nor was it priced. The tire package is operational without
  the sensors however there is an amber light on the dash. Most clients prefer
  this over the additional cost of the sensors and the need to re-program the
  sensors in both the spring and again in the fall when the tires are changed for
  the season. Considering the delay in registration we would provide the sensors
  to the complainant with the understanding they are aware of the re-programming
  requirement with every seasonal tire change, and they are willing to assume the
  cost of this programming.