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Business Profile

Used Auto Parts

Quality Auto Service and Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vehicle from a friend that is in amazing shape , I took it to a reputable garage (****** transmission and had them look at everything that was wrong with it ) got a list , found out I needed a transmission for my AWD 2008 Buick super deluxe they could not find one …I called around and found a business called “Quality auto “ called them the owner ***** found a transmission for me …figuring it would be rude to get him to source it and not install it I decided to go with his business, after paying 2,600$ish for this second hand part , he proceeds to install the new part over the next two weeks , after it was done we picked up the car and noticed now there is a whole plethora of problems that the vehicle did not have before and is now a safety concern , when I called back he said oh he forgot to do the update on it or something so I brought it back in , his mechanic tried to reset the codes and send me on my way when I told him wiping the codes is not fixing the issues that this vehicle did not have when I brought it in and paid for ,,, he was reluctant to talk so I found the owner across the street ***** I walked up to talk to him about the car and right away he was in denial and standolfish stating I hope you’re not pointing fingers all I did was install it ….as I tried to explain the issues are from improper installing, he sped off almost running me over in his tow truck if I wouldn’t have moved my toes would have been crushed ….so taking that for what it is I went back and calmly asked for my keys and left while he continued to say it has nothing to do with him , I’m in the process of getting my vehicle paperwork from when it was checked by a reputable garage prior to taking it to quality auto and would like to take this to small claims as I have four kids and saving the money he soaked me for took a long time to save just to have to turn around and pay again at another garage to have his broken job fixed in this economy

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