Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive dropped my car for diagnostic. No work has been done
  However, when I went there to receive my car, I've been told that I will charge one hour labor which is $160 plus tax. However, I got extra charges not only one hour charges. When ive asked the clerk about the extra charges $27 , she told me it is related to labrucant but there is not work has been done.

  

  Business Response

  Date: 29/01/2025

  The customer was refunded the amount of $27.59 taxes included after a discussion. This amount it to cover the other charges that he referenced in the complaint.

  Customer Answer

  Date: 29/01/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:16/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership sold us a second hand vehicle without disclosing that it was in two previous accidents. We asked them twice and they failed to provide the information to us.
  
  We financed it, and the loan was 27,000.

  

  Business Response

  Date: 27/02/2024

  We are currently in talks with the customer regarding this issue.

• Initial Complaint

  Date:28/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a refund for the EVAP system repair performed by O’Neil motors 20 June 2023.Please see proof of payment below. My Frontier was constantly having trouble fueling. In May of 2016 a warranty supplement was published for the United States and Canada to amend the 2017 Warranty for models including the Frontier. It extends the included models to 15 years or 240,000 km’s, whichever occurs first for the EVAP system including hose and canister. As of 01 Oct 2023, I currently have 72,554 km’s on my Frontier. Even if I have already paid, I am eligible for full reimbursement. Please see the following excerpt from clubfrontier.org The vehicle was purchased with 45,862 km’s at Cold Lake Kia 14 June 2022. Nissan USA instructed me to take this issue up directly with the dealer. There is a special instruction on how to fix this problem.  Please see Club Frontier Forum document below, as well as other supporting documentation.

  

  Business Response

  Date: 18/12/2023

  Mr. ******,
  
  We are writing you today regarding your message to the Better Business Bureau.
  
  The EVAP Warranty supplement you reference is for USA models only and it does not include the Canadian Market. In addition to this, the warranty extension in the USA only covers one component for a very specific condition and this was not the item that was replaced on your vehicle.
  
  We learned this by submitting your concern to Nissan Canada for clarity.
  
  Sorry we couldn’t be more help however if you wish to bring your concern to Nissan Canada you can reach out to them directly at: 
  
  Thanks
  
  

  Customer Answer

  Date: 19/12/2023

   I am rejecting this response because:
  
  
  Both statements in this response are false. Please advise the sender of this message to read the warranty supplement. It includes Canada and Mexico. The evap tube is what carries the fuel vapor to the cannister, it is indeed what was replaced. That is why I included the specific work package with a detailed description of what needs to be replaced to rectify the fault. Because I know O'Neil Nissan is a reputable organization they are not just kicking the can down the road. I hope I am the first customer who was charged for this warranty work. It would be a shame to reimburse many customers who may have charged incorrectly for this warranty work.

   

   

  

  Business Response

  Date: 22/12/2023

  We have had several conversations with Nissan Canada in regards to your claim and we have confirmed that the part referenced in the Warranty Supplement was not the part that was replaced on your vehicle. The part that triggers the supplement is a Vapour Vent Tube. In your case the vapour vent tube did not need replacement therefore the supplement was triggered.

  As a dealer within the Nissan Canada network, we have to adhere to the warranty guidelines issued to us by Nissan Canada. Unfortunately, they have informed us your repair is not eligible under the warranty supplement issued in North America.

  Customer Answer

  Date: 22/12/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20926026, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:13/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2018 Nissan Armada from O'Neill Nissan in Mount Pearl, Newfoundland. The purchase was made on line. When the vehicle was delivered to me it had 4000 kms. more on it than I was told it had and that the ad for the truck claimed. Furthermore, the A/C stopped working 3 ***** after receiving it and the notification to change the oil came on 20 kms after owning it. The dealer refused to cover any repairs or servicing. I brought the truck to another Nissan dealer and they informed me the truck has a transferable Platinum warranty and the dealer should have applied it to the truck. I informed the salesman and several senior people at the dealership where I bought it. No one has bothered to reply and I now have a truck with no warranty that I am legally entitled to. They not only lied about the kms. on the truck, they refuse to transfer the warranty to me that I am entitled to.

  

  Business Response

  Date: 12/10/2023

  Sorry for the delay in responding as we did not receive the initial messages. After reviewing Mr. ****** concerns in this complaint, we had already rectified many of his concerns.

  1. He was compensated for the overage in kilometres between the advertised number and actual.

  2.The AC concerns were repaired at one of our other locations at no cost to Mr. ******.

  3. As for the transferable platinum warranty, this was a miscommunication between a non-affiliated dealer and Mr. *****. This vehicle did not have a transferable platinum warranty.

  If there are any additional concerns, please let us know. 

  Customer Answer

  Date: 19/10/2023

   I am rejecting this response because:
  
  
  I was further promised a copy of the powertrain warranty that Mr. O'Neill confirmed does exist on the vehicle. I never received a copy. This is not the warranty Mr. O'Neill referred to in his response.

  The condenser that was identified by a Nissan Dealer as an issue was NOT replaced as identified as a required repair on the work order supplied to Mr. O'Neil and the BBB. I demand Nissan be held accountable for this replacement cost to ensure all identified components by Nissan are replaced.

  I now have a new problem. The exhaust system, at the catalytic converter has completely sheared off on the right side. This will be another major repair required to the vehicle. It is clear some type of work was performed recently in this area as the bolts holding the pipe in place are still a Brass color and not the typical state of exhaust bolts that were originally installed when compared to the original bolts on the left side of the exhaust system .

  It is clear no inspection was performed to the vehicle before selling it as claimed by Mr. O'Neil or an inspection was done and the mechanic was incompetent or the issues were not addressed as the total cost of repairs is very expensive. It appears the dealership attempted to pass the cost on to an unsuspecting consumer.

  I demand Mr. O'Neill fix the exhaust at his full cost for attempting to pass on a vehicle, which is clearly a Lemon, to a consumer.