Reviews

Review Details

• Review fromDiana S

  Date: 12/06/2023

  1 star
  ********* offer practices. Lowball offer which just gets lower once they call to confirm details. We would have settled to pay less and not have the headache of selling privately, but *** single-handedly made this far more complicated than it needed to be. If I want to be inconvenienced I’ll just sell privately and get more for my vehicle.
  No where does it say they can’t buy a corporate vehicle with a wrap or deposit into a corporate account, but the day before the pickup appointment this is suddenly a problem.
  They charge an absorbent “non refundable” fee to come take your car. So basically, they could give you a lowball offer on the spot and you can either take it or be out $270+
  I could go on but why bother? They lost themselves a corporate client that buys and sells fleet vehicles by not having knowledge staff or transparent policies.
  *** *** ** ****** * ******* **** ***** ****** ***** ** **** ** **** *** ****** ***********

• Review fromStanley L

  Date: 20/10/2022

  1 star
  I was quoted an amount for my vehicle and had 14 days to decide and schedule a time for them to pick it up. I agreed to sell it to Clutch and 2 days before it expired I called them to inquire why they had reduced my initial offer by $1500. They claim that after doing a ****** report it indicated that I had the car serviced in the US and the garage used miles instead of kilometres and that potential buyers may see this as tampering with the odometer which is in kilometres being a Canadian vehicle. I find this ridiculous! An excuse to lower my initial quote. Would never use this company who don’t Stan by their word!

• Review fromGURPREET G.

  Date: 24/09/2022

  1 star
  We were shopping for a car, and one of the clutch staff named ***** told us that our credit score was weak so we had to select a car below 34K for 0 down; as for a 34k vehicle, the interest would be 13.99%. We asked about the vehicle for 27k before tax and the reply was within the range of 9.9%-11.99% depending on the finance decision. So we selected a vehicle that was around 33k after taxes and everything, but then the guy told us we have to clear our car loan first; we did that in the same month. now we had no car loan and also sold our car as we were assuming we would get the car. Then a new staff member named ***** reached out to us and this time we change our mind and wanted to get a car for 27k before tax; he told us that the application would be valid within 30 days. We cleared our loan sold our car within the same month and were looking for a cheaper car, but then these did all new credit checks and inquiries again and told us that we have to pay 11k down for that car with a 24.99% interest rate! they don't live up to their own standards and prey on your needs. They are just a big rip-off.