Complaints

This profile includes complaints for Culligan Water Store - Bridgewater's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Culligan Water Store - Bridgewater has 2 locations, listed below.

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  Culligan Water Store - Bridgewater

  301 Highway 10 Cookville, NS B4V 7P2

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  Culligan Water Store - Bridgewater

  5 Elliot Road Rothesay, NB E2G 2B5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a water softener installed in March 2022, even though we requested it be heat traced and put under our insulation, even paid extra to have that done, we woke this morning to no water from our softener to the rest of our home. This is the second company that installed one and said they did it right and we should have no problems. We called Culligan and were told it would be a minimum of $300 to come to look at the softener to assess it. We were led to believe that there was everything done as well as the main lines were. We have been in this home for over 7 years and it was a brand new construction. We have never had a problem with any water lines until the first and now this water softener was installed. We have water at our pressure tank coming from our well but nothing from that point on. We were also led to believe that this would be under a warranty and the labour/install would also be covered under warranty. We explained what happened with the last person we had one installed and the assured us this would not happen yet here we are.

  Customer Answer

  Date: 07/02/2023

  As requested, invoice and warranty. I contacted ******* at Culligan and he said to prove it was his water softener that froze and told us that while he had emails with us specifically requesting heat tape on the installed lines, he also said we refused them at the time of install which we did not and then told me to have the softener hooked back up that we would have to pay to have it done as no plumber was willing to touch their work. ********* had to make a bypass and disconnect the water softener so we could have access to running water.

  Business Response

  Date: 27/02/2023

  They did NOT pay for the extra heat trace and we advised them it was not installed. We quoted an amount and they choose a different option. So not much more I can say then that. 
  
  

  ****** *****, *****

  CWQA, Certified Water Technician

  CBWA, Certified Plant Operator

  NSE, Class 1 Water Treatment Operator

  Customer Answer

  Date: 27/02/2023

   I am rejecting this response because:
  We requested the heat trace be put on. There are emails stating we requested it. The technician told us after he was done installing the softner that we didn't need the heat trace and he didn't put it on because it would be fine tucked under the insulation.