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Business Profile

Heat Pumps

Breathe Clean Ductless Heat Pump Cleaning Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is engage in a bait and switch type of pratice. The business was asked multiple times prior to the start of the job if they can clean a two mini split heat pump system, and was provided pictures of the location of a unit located 14ft high. The agent at the business confirmed with their tech and called me back and scheduled an appointment. Without telling me that they cannot clean the upper unit, they cleaned the lower unit, after which they advised they cant clean the upper unit and charged me $150+hst, their regular price is 250+hst. I had to get another company to clean the upper unit for 150+hst. I offered to pay 100+hst for the incremental cost difference becuase it was their mistake, and they refused. Had they been honest and told me that they can only clean the lower unit, I would've gotten another compnay to clean both for 250+hst. This is not the first such occurance, one of their low scoring google review was written by another customer for the exact same situation, the customer described this business as picking the low hangging fruit. Their bait and switch pratice must stop, they need to be honest to their customers. I will be paying their billed because they kept harrassing me with overdue bills yet did not reach out to resolve my legitimate concerns and financial loss (though small).

    Business Response

    Date: 03/09/2024

    As discussed during our phone call, Mr. ***** and I did have a dispute over billing back in June of this year. As though we did not find a resolution during the call I thought we had just agreed to disagree and we’d move on. It wasn’t until we received word from yourself at the BBB on August 19 that we realized this matter was still outstanding and that a compliant has been filed. Given that the dispute was over $50 the easiest resolution was to just credit the $50 against the account, which was done on August 19, the day we were presented with the complaint. That same day our accounting department attempted to reach Mr. ***** to notify him of the credit. There as no answer but there was a voicemail left letting him know.


    Customer Answer

    Date: 03/09/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21977366, and find that this resolution is satisfactory to me.

Breathe Clean Ductless Heat Pump Cleaning Inc. is BBB Accredited.

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