Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last spring I contacted them regarding the installation of an heat pump for our home, so we could take part of the green energy rebate.
  On May 17 2022, I signed a detailed purchase agreement which clearly identify all components and their respectives models numbers,
  By the end of July the retrofit was completed, they sent me my final invoice, and the unit limited warranty.
  Mid October, Energycheck representatives, for green home energy rebate, came back for my post energy assessment. Show them all the upgrades, take pictures and copies of all my invoice to finalize my application.
  Early March, they get back to me, they were working on finalizing my application, they were missing the AHRI rating sheet for the units that was installed, and to check with my contractor, which I did and they provided it to me a couple days later. I forwarded those to Energycheck rep., and that's where it all started, they replied to me and letting me know that there were a problem with my application regarding the coil part/serials # from my final invoice, it doesn't match the one on the AHRI sheet nor the one on my originol invoice agreement.
  Than asked me again to clarify with my contractor regarding which coil was actually installed.
  Now almost for weeks later, after email, phone calls, fake excuses, still getting the run around; "we are really busy"; i will send someone later to look at it!! ************ ******* ** the right coil was installed, must be a typo or something. When he already know the wrong coil was installed, since they are the one that change the coil to be ordered from the original invoice agreement from the beginning, without me knowing, that what I would call a direct "breach of trust", and I have all the paperwork to back it up.
  *** **** ** **** **** *** ****** *** *** *******, I just want them to take back that wrong coil they have installed, and replaced it with what i aggree and already payed for.

  

  Business Response

  Date: 28/04/2023

  We are communicating with ******** and waiting for documents to arrive from him. 

  We spoke twice yesterday 26 April 2023.

  I did receive most of what we had discussed but am missing two documents that he may still have.   I have requested this tonight through email.

  I will keep in touch with you and compose a full report on what the results are.

  Thank You,

  ****

   

  Maritime HVAC Inc.

  902-414-6000

  Customer Answer

  Date: 03/05/2023

  I am rejecting this response because:

  
  

  To date, I'm still waiting of them to come up with a satisfactory solution in this matter.

  
  

  Or a sincere apology for what had happened, or even an acknowledgement of their mistakes,

  That now going to cost me and my family our green home energy rebate.

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  

  Business Response

  Date: 05/05/2023

  Hi *****,

  Please review the attached documents.  

  I believe you will see that this customer's complaint has been satisfactorily resolved from our end.

  Thanks 

  ****

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19878039, and find that this resolution is satisfactory to me.