Complaints
This profile includes complaints for O'Regan's Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:22/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have booked a car(****** ******* Cross) on Jan 22, 2024, they said I can get the car on Feb 13, but it was delayed, so I want to cancel this order, because I have another plan. I have paid $500 by cash on Jan 22, I want get it back, so I contacted with the sales man **** ******* told him I want to cancel the order and get $500 back, he told me he can cancel the order, but $500 is not refundable.
Business Response
Date: 01/03/2024
Customer
satisfaction is of great importance to us at O'Regan's and we take all customer
concerns very seriously.
Please
know that we have reviewed this customer’s order documentation closely.
On
January 22, 2024, the signed the Customer Approval Order stated: “the partial
payment is non-refundable” (see attached).
At
that time, the vehicle had an estimated time of arrival of the week of February
13th, 2024. The vehicle
arrived very shortly after, on February 20th, 2024. As estimates are approximate, we believe the
arrival time to be well within a reasonable period, meeting the terms of our
agreement. We stand by the terms of our agreement
that the partial payment is non-refundable.
If they wish to discuss this further, they can feel free to contact
me by email at ******************** or by telephone at ************.
Sincerely, ********** *******Business Response
Date: 01/03/2024
Customer
satisfaction is of great importance to us at O'Regan's and we take all customer
concerns very seriously.
Please
know that we have reviewed this customer’s order documentation closely.
On
January 22, 2024, the signed the Customer Approval Order stated: “the partial
payment is non-refundable” (see attached).
At
that time, the vehicle had an estimated time of arrival of the week of February
13th, 2024. The vehicle
arrived very shortly after, on February 20th, 2024. As estimates are approximate, we believe the
arrival time to be well within a reasonable period, meeting the terms of our
agreement. We stand by the terms of our agreement
that the partial payment is non-refundable.
If they wish to discuss this further, they can feel free to contact
me by email at ******************** or by telephone at ************.
Sincerely, ********** *******Initial Complaint
Date:13/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 8, 2024 I contacted ******* ****** on kempt Rd with interest in purchasing a 2017 highlander. I paid the $500 deposit to hold the vehicle. This dealer couldn't get financing approval with ****** ****, so I decided to return to a previous dealer I worked with although it was higher interest. I informed ******* ****** that I was returning to another dealer I had purchased from before. I went to that dealer and put $8500 down on a vehicle and got approved. On February 12, I received a call from the dealer I made purchase from stating several applications were made for financing a vehicle. I was not aware ******* ****** was doing this as I had made it clear I wasn't buying from them. This resulted in my credit taking a hit, and my approval was pulled for my new vehicle. It's obvious they were upset they lost the sale, and proceeded to make sure I couldn't get a vehicle somewhere else.
I have purchased 2 vehicles from Oregans on Robie, along with my parents who purchased a brand new Impala with a certified cheque.
I spent yesterday in tears because I have a father who relies on my care, and a daughter who has several medical appointments weekly. I had a Toyota hylander but was in an accident 3 weeks ago resulting in a total loss. Thanks to oregans, I will have nothing to drive. I can promise I will never buy another vehicle from this slimey sneaky company.Business Response
Date: 15/02/2024
We, at O’Regan’s,
take customer concerns very seriously.
We have
reached out to the customer directly and have agreed to provide a full refund
of her partial payment.
If they
have any further questions or concerns, they can feel free to contact me
directly. It would be my pleasure to
help.
Sincerely,
Mary-Ellen
O’ReganCustomer Answer
Date: 15/02/2024
I am rejecting this response because:
I appreciate the refund for the deposit. I do believe I have the right to this deposit. We did not agree that oregans financial department used false information on a credit application without my knowledge. I never ever disclosed that I was self employed, which is what they decided to put on my application. Very poor communication with the kempt Rd Toyota dealer.Initial Complaint
Date:18/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** informed us the new car we wished to purchase could not be ordered, nor could pricing at the time be secured, without us committing with a $1,000 non-refundable deposit. Most people would not change a decision at the cost of $1,000, and perhaps more importantly, go back to square one when purchasing an EV that, for some makes/models could mean a wait of 2 years or more.
- 2023/01/12: ****** stated that if we wanted to order a Leaf, we'd need to commit by choosing the colour and trim level and also by putting down a $1000 deposit;
- 2023/01/16 :We agreed that we'd like to go ahead and order a Leaf and provided credit card details (****** decided not to charge card right away);
- 2023/01/27: ****** emailed (verbatim) "Your deposit would become refundable if the vehicle has not arrived by May 30th. Again, we would need to know 100% whether you would like to proceed by 5pm today (Jan. 27, 2023) in order to secure the order and the current pricing."; and
- 2023/01/27: Credit card actually charged for $1000 deposit to secure the order and the current pricing.
Current pricing had a $1044 credit that resulted from a mistake by the dealer that was honoured (or so we thought) as any reputable business would, as this pricing was used as a basis for our financial decisions.
****** tried to discredit the $1,000 deposit we made in subsequent dealings and it was only after I brought it to their attention did they ‘send’ a $1,000 cheque, which strangely didn't make it, so I reached out again and had it 're-sent'. However, this isn’t the heart of the concern.
The pricing in effect when the deposit was made did not include a future $1000 price increase that was subsequently added after ****** stated the $1000 deposit would be non-refundable and secure current pricing.
Upon my request ****** broke down the $1,460 'Options and Fees' line item costs, which we were informed we couldn’t opt out of. $375 was for the "Atlantic Value Package" which was to include 'all-weather rubber mats'. However, we didn’t receive the mats at the time of vehicle delivery and purchased the matts from ****** (for $276.48, attached).
****** offered an insulting $125 in total compensation, which is less than 50% of the value of just the floor mats.
We’d appreciate reimbursement of the price increase that we should not have been subject to ($1000+HST=$1150) plus cost of the matts ($276.48) for a total of $1,426.48.Business Response
Date: 06/02/2024
Dear Mr.
*****:We regret
that an error was made before your order was placed, and that pricing on new
vehicle orders cannot be locked in.As so much
time has passed, we have reviewed the documentation in your file closely. We see that on:January 30,
2023 – ****** Canada emailed you directly to advise that: “From now until order
delivery, pricing is subject to change.”
February 1,
2023 – The salesperson emailed to inform you of a price increase, stating: “Obviously,
this changes the terms of the deal we agreed upon so I would be able to refund
the deposit right away if you decided to go that route.”
February 2,
2023 – The salesperson emailed you an updated price disclosure.
February 5,
2023 – You emailed the salesperson a signed updated price disclosure.
April 4,
2023 – You paid in full and took possession of your new vehicle.We
understand that, based on your communication with our ****** Halifax management
team and your letter to the BBB, you remain dissatisfied. As seen in the timeline above, we are
confident that we did everything reasonable in our power to notify you promptly
and offered cancellation with a full refund of your partial payment. You declined this offer and chose to proceed with
the purchase at the updated pricing.We regret
that the floor mats included in the Atlantic Value Package were not placed in
the vehicle at the time of delivery. These
mats are a different model and style to the upgraded mats you purchased separately. They are valued at $125, rather than $276.48.In recognition
of your purchase, we would be pleased to provide you with a full refund of your
upgraded mats ($276.48 plus tax). Beyond
that, we believe there is nothing further we can do to address this issue.Sincerely,
********** *******
Director of Customer Relations
O'Regan's Automotive Group
Business Response
Date: 06/02/2024
Dear Mr.
*****:We regret
that an error was made before your order was placed, and that pricing on new
vehicle orders cannot be locked in.As so much
time has passed, we have reviewed the documentation in your file closely. We see that on:January 30,
2023 – ****** Canada emailed you directly to advise that: “From now until order
delivery, pricing is subject to change.”
February 1,
2023 – The salesperson emailed to inform you of a price increase, stating: “Obviously,
this changes the terms of the deal we agreed upon so I would be able to refund
the deposit right away if you decided to go that route.”
February 2,
2023 – The salesperson emailed you an updated price disclosure.
February 5,
2023 – You emailed the salesperson a signed updated price disclosure.
April 4,
2023 – You paid in full and took possession of your new vehicle.We
understand that, based on your communication with our ****** Halifax management
team and your letter to the BBB, you remain dissatisfied. As seen in the timeline above, we are
confident that we did everything reasonable in our power to notify you promptly
and offered cancellation with a full refund of your partial payment. You declined this offer and chose to proceed with
the purchase at the updated pricing.We regret
that the floor mats included in the Atlantic Value Package were not placed in
the vehicle at the time of delivery. These
mats are a different model and style to the upgraded mats you purchased separately. They are valued at $125, rather than $276.48.In recognition
of your purchase, we would be pleased to provide you with a full refund of your
upgraded mats ($276.48 plus tax). Beyond
that, we believe there is nothing further we can do to address this issue.Sincerely,
********** *******
Director of Customer Relations
O'Regan's Automotive Group
Customer Answer
Date: 15/02/2024
I am rejecting this response because:I still consider this unresolved and wish to offer the following response:While the gesture of offering $276.48 + tax for the floor mats is appreciated, the fact remains that we were informed that providing a deposit would secure current pricing. It was weeks later that we were informed that we were subject to a price change.
Given the magnitude of the purchase and corresponding importance of the (financial and logistical) decision that my family had already made and committed to, we were unable to go back on our decision and as such, went ahead, much to our dismay.
We do not agree that we should be subject to penalty because of ******’s internal communication breakdown, but rather uphold the integrity and confidence of direct communications with the Sales Adviser we were dealing with from the first point of contact. I’m sure O’Regan’s agrees with the importance and trust that is the backbone of this relationship in such a significant decision, which is typically the 2nd largest purchase that a household can make.
As a reasonable compromise, we would be willing to accept - Without Prejudice - a settlement of the $276.48 + tax = $317.95 (floor mats) in addition to meeting ****** halfway for the price increase ($500 + tax = $575), for a total of $892.95.
Sincerely,
******
Customer Answer
Date: 15/02/2024
I am rejecting this response because:I still consider this unresolved and wish to offer the following response:While the gesture of offering $276.48 + tax for the floor mats is appreciated, the fact remains that we were informed that providing a deposit would secure current pricing. It was weeks later that we were informed that we were subject to a price change.
Given the magnitude of the purchase and corresponding importance of the (financial and logistical) decision that my family had already made and committed to, we were unable to go back on our decision and as such, went ahead, much to our dismay.
We do not agree that we should be subject to penalty because of ******’s internal communication breakdown, but rather uphold the integrity and confidence of direct communications with the Sales Adviser we were dealing with from the first point of contact. I’m sure O’Regan’s agrees with the importance and trust that is the backbone of this relationship in such a significant decision, which is typically the 2nd largest purchase that a household can make.
As a reasonable compromise, we would be willing to accept - Without Prejudice - a settlement of the $276.48 + tax = $317.95 (floor mats) in addition to meeting ****** halfway for the price increase ($500 + tax = $575), for a total of $892.95.
Sincerely,
******
Initial Complaint
Date:23/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 28, 2023, I brought my ****** Yaris car to the dealership service center due to a 'no crank, no start' issue. It was evident that the battery was in a poor state, yet the technician proceeded with a diagnostic test that failed due to insufficient battery voltage. Despite the incomplete diagnostic procedure, I was charged for the full diagnostics (approx $160.00), and my car was subsequently towed back to CarStar in Burnside.
On October 5, 2023, my car was towed back to the dealership. I spoke with Ms. **** ******, who informed me that to continue the diagnostics, I would need to agree to pay another diagnostic fee, which I did. She also committed to providing detailed analysis from mechanic this time. 2 weeks later, I was informed that the ECM needed replacement, at an estimated $1500 CAD. Upon requesting a detailed assessment, the explanation provided was a high-level story, technically unsatisfactory and inconclusive. Consequently, I shared my observations, including voltmeter and ohmmeter readings, diagrams, and video recordings, which indicated a potential short to ground. I was met with an ultimatum from Mr. **** ********, to decide on the ECM replacement or he would have my car towed to my residence.
This response, coupled with vague references to a "manufacturer recommended procedure" without addressing my specific questions, reflects a lack of transparency and unwillingness to engage in a meaningful discussion about the diagnostic process. The situation worsened when I was denied access to my vehicle to continue to study its electronics on my own, and it was moved indoors behind locked doors on Friday, November 17, 2023 without prior notice to me.
I have experienced at the dealership service center, which I believe contravenes the standards and competencies outlined in the Red Seal Occupational Standards, Motor Vehicle Repair Trade Regulations, the Apprenticeship and Trades Qualifications Act, and the Consumer Protection Act Section 26(5) .Business Response
Date: 08/12/2023
Dear ******,
On October 6th, our Service team, working closely with ****** Canada Technical Support, identified that your vehicle requires an Engine Control Module (ECM). Once that repair is completed, there may be additional repairs required.
On November 7th, our Service Manager **** ******** emailed you a detailed explanation of the technician's findings.
O’Regan’s endeavours to provide a safe work environment for our visitors, in the interest of the health and safety of all. O’Regan’s complies with all Occupational Health and Safety Regulations and expects the same from visitors. We, at O'Regan's, feel that you working on your vehicle while it is on our property fails to comply with the company safety program and its rules, the Occupational Health and Safety Act, applicable codes of practice and regulations.
We appreciate that replacing the ECM is costly and that you may choose to seek a second opinion elsewhere. As a one time exception, we are prepared to waive the $129.95 + tax diagnosis fee and pay to have your vehicle towed to a location of your choice on or before December 15, 2023. Beyond that, we believe there is nothing further that we can do to assist you with your concern.If you would like me to coordinate the ECM replacement, please feel free to reach out to me directly.
Thank you for your feedback.
Regards,
**********Customer Answer
Date: 09/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20909741. I do not find practices and overall process of diagnosis in line with standards and competencies outlined in the Red Seal Occupational Standards, Motor Vehicle Repair Trade Regulations, the Apprenticeship and Trades Qualifications Act, and the Consumer Protection Act Section 26(5). However, at this juncture I do not see this business as fit to deal with in this regards any further, and thus I find that this resolution is satisfactory to me.
I have responded with acceptance and provided the tow delivery address and suggested a delivery date. Thank you for mediating and soliciting an amicable response.
Sincerely,
****** ** ******Initial Complaint
Date:22/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
O’Regans Toyota Dartmouth is good to deal with when buying a new vehicle, they make you feel comfortable, safe and especially when buying the warranty, they point out everything that isn’t covered, they list it out for you! They tell you pretty much everything is covered. I felt good about buying my 8 year platinum warranty on my 2020 Tacoma TRD Pro.
They scam you.
My hood scoop is falling off. Clearly should be a warranty issue? Nope! They are saying I have to take it up with permashine, (permashine which is owned by Oregans, which they heavily suggested I buy for my truck to stop rusting). Which I complied.. yet it’s caused damage to my vehicle and they won’t cover it..
My slow close tail gate slams open. It needs a new tailgate dampener. This is a simple issue to diagnose. Here’s the kicker!!!
Toyota charged me $70 (30 minutes) to diagnose the issue, they will replace it under the warranty but are stating that any time I have an issue with my truck, even if the issue is covered under warranty, the diagnostic fee will not be covered…
I spoke to the service manager who confirmed, diagnostic fees are not covered under warranty even if it is a warranty issue.
I have attached my platinum warranty contract. Which states: things that are not covered, “For labour charges to diagnose a repair which are in excess of the dealers normal flat rate.
This statement suggests that if the labor charges for diagnosing a repair exceed the standard flat rate charges set by the dealer, you may incur additional costs. Essentially, you might be charged more for diagnostic work if it takes longer than the dealer's usual time estimate for that type of repair.
They will not honour my contract, they stated in the last 2 years they now charge a diagnostic fee. This is not how the warranty was sold to me. Nor does it state I pay all diagnostic fees in my contract. I have my contract from my purchase.Business Response
Date: 08/12/2023
We have contacted the customer directly
to address their concerns. As a one-time
exception, we have provided a refund of $74.73.
We also have parts on order to complete the warranty repair.
We are committed to continuing to work with
our customer to ensure that all concerns are addressed to their satisfaction.
If they have any further questions or
concerns, they can feel free to reach out to me directly at ************. It would be my pleasure to help.
Sincerely,Customer Answer
Date: 08/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20907712, and find that this resolution is satisfactory to me.Initial Complaint
Date:26/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a Carnival order at *** orengans on June 1st and paid a deposit of 500 Canadian dollars. My sales representative, ****** ****, said that vehicles can be traded before July. I started asking him on ****** on June 24th and he always said he didn't know. Every time he needed me to drive to Kia's store to inquire, *** store always gave me a half month delay in the date. Kia's store started trading on July 18th, July 24th, August 1st, August 15th, August 20th, until a few days ago when he told me that it was possible to trade on August 30th, I can't stand the arrogant and indifferent attitude of the sales representative **** and the inability to determine the transaction time. I decided to refund and asked ****** ****. He asked me to find the *** manager ***** myself, but ***** refused my refund. The car was supposed to be given to me on July 1st, but it was at the *** store instead of me. It was delayed for 2 months and I couldn't trade it. And my sales representative **** doesn't care about me at all. I don't know why he is so unprofessional and arrogant, and I don't think he is competent for the sales position at all! I hope your company can refund my deposit.Business Response
Date: 05/09/2023
We regret that your order was delayed, due the Vancouver Auto Port strike, and certainly appreciate the frustration this has caused.
Your new van has now arrived. If you prefer to cancel the order we will make an exception and refund your partial payment.
Please feel free to contact ******** ********** at ***********@oregans.com to proceed with the order or to complete the refund.
Initial Complaint
Date:26/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello
Please forgive my English as I'm new to Canada and my main language is Spanish!
When I purchased my 2020 ******* Elantra serial number **************** a year ago I dealt with the business manager to finish the deal. The financial manager told me I should buy the ******* extended service contract. I said no thank you as I'm probably trading it within 3 years on a new ******* Hybrid! He said if I traded it in on another New ******* that the warranty would be totally transferred at no cost. I worked very hard to pay down my loan and decided to trade this year! I went back to O'Reagan's but found their payment was $30 more than the steal group on the identical same new car. So I traded my old car in for a new one after only 1 year. The business manager at the steal group basically told me that the business manager at the O Reagan group was sadly mistaken and their was nothing he could do about it because even though the warranty was a ******* brand than, it isn't now. That's not fair. So I request a total refund plus my tax. Also I went over the paper work with fiancés father and he asked me what other protections I bought? I told him None. He pointed to a protection fee of $499 plus tax for something I didn't say yes to or 'em was even offered. So I request a refund of $499. Plus tax. I understand that there is a language barrier but I clearly understood that this warranty was totally transferable!
I was told that the warranty was a ******* warranty and totally a transferable product but because ******* Canada don't have that product anymore I don't get my refund. And I didn't buy any other products. So I request both refunds plus tax. THANK YOU
!Business Response
Date: 11/07/2023
Over a
year ago, at the time of sale, both a Customer Approval Order and a Bill of Sale
were reviewed and signed by the customer.
These included a full breakdown of all pricing and fees.
As so much
time has passed, we must rely on the documentation in the
file. The warranty contract states that the plan can
be cancelled and refunded in full within 30 days of purchase. The contract also states that this warranty
can be transferred to a new owner if the vehicle is sold.
As a gesture
of goodwill, we have contacted the extended warranty company to request an exception:
cancellation of the plan now with a pro-rated refund. To complete this request, they require the
current odometer. Our client can contact
me directly with this information to complete the cancellation request.
I can be
reached directly at ************ or by email at *********************
Sincerely,*********n O'Regan
Customer Answer
Date: 11/07/2023
I am rejecting this response because:
As I appreciate the work and thoughts that **** ***** put forward I have to say that when I spent the time with ****** in the Steal ******* business office I feel his complaint is very legitimate! I myself owned 6 dealerships for many years in the MacDonald Auto Group. Customer satisfaction was everything to me. I had many many new business managers over the years that would rather Jamb items in the customers payments and have them agree to the payments. When I sat with each and every customer complaint if I have viewed the business managers add ons as jamming than I would simply let that person go. They would try to take the easy way out instead of selling the true value of their products. ****** was told this was a ******* extended warranty and transferable to another new ******* product. Also he was NOT offered the choice of excepting the etching and I was told by Allison that it was law. It's certainly not law and certainly is a customers choice. You cannot say you have to take it. I have removed it many times in the past. I believe that Manual being new to our country was clearly taken advantage of and should get a full refund on both. The O'Regan group would try to keep their profit of coarse and minimize their loss in their eyes. It is our full intention to proceed with this issue until the wrong is right.Initial Complaint
Date:21/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have bought a Green Light Certified used Land Rover from O'Regan's ******* Dartmouth on Nov 2022.
While buying the car there was a noise when I used to brake , but it was told to me that this is normal .
The noise increased drastically and by the time I got it diagnosed the 6 months warranty was over on May 2023 . The issue is with the rear differential and this is a big expense, when I enquired with O'Regan they mentioned that they can not help as the warranty period is over .Business Response
Date: 28/06/2023
We have contacted the customer directly to address their concern. They are satisfied with the outcome,Initial Complaint
Date:16/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good day,
19 December 2022, I sold my Grand Caravan with almost brand new tires to Greens light Oregans Dartmouth. While buying a **** Edge 2019, for Just under 30000$.
At this point everything was fine, and I took possession of the car without further trouble. The salesman, Nick was very nice.
Fast forward 4.5 months later and ONLY 7000km added to the vehicle, I have a leak in one of my rear tire, so I head to MR Lube to get it fixed. No problem, they fixed it and my rear tires are still good for a while. However the guy, not trying to upsell me, as they didnt even have my size tires in store, showed me my front tires, that are completely done (indicator even with the whole tire).
This is not a one side problem, it both front tires that are like such.
To me, this is unnaceptable that a dealership sell a car, whether its used or not for 30000$ while having tires that last for less than 5 months and 7000km. This is completely unnaceptable.
So I called the dealership, and the sale manager told me to come in store, that they dont cover wear, but that they can give me a credit on a future vehicle. This is very insulting.
Especially that this issue is not about wear, but about the minimum quality of tires sold on a 30K car.
So I left a bad review on ******, and someone told me to message or call so we can maybe find a solution. I emailed, and few days later still have never heard.Business Response
Date: 23/05/2023
We, at O'Regan's, take customer concerns very seriously.
We have contacted the customer directly to address their concern.
Customer Answer
Date: 23/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20067870, and find that this resolution is satisfactory to me.They have contacted me personally, and will share 50/50 the cost for changing both front tires, including installation.
Thank you !
Initial Complaint
Date:13/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought ****** Rogue 2018 car in June 2018 and within 3 months I started to have issues with it. First issue, the dashboard and system turn off suddenly and restart while I am driving. It was a scary event. I took it back to the dealer and they kept it for one week without figuring out the cause and they advised me to take it back as they updated the system. I tried to replaced as it was brand new but they refused. I kept to have this issue once every 6 months and I thought that with the schedule maintenance an update will resolve it. Then another issues started to show up which are all sensors ( include the emergency break and blind spots sensor) turn off with malfunctioning signs alerting in my dashboard. These were resolving by turning the car off. Then in the recent few months started to be more constant and wouldn't resolve by turning the car off. Also, I started to noticed that the steering wheel start to be difficult to use and I need extra strength to turn which is very scary. I brought it to the dealer and they didn't find the cause ( also stated it could be factory issue). They contacted the main company trying to resolve it. They manage to reset it but they didn't know the exact cause and they asked me to keep monitor it. It is started to be scary to drive the car as I have my wife and two little daughters with me and now the malfunctioning signs are showing up again. The car meter is only 19000 Km and I never miss a regular maintenance. It is risky to drive it and they don't know the underlying cause.Business Response
Date: 22/12/2022
We have reached to our customer directly to address his concern. He has confirmed he is satisfied with the outcome and remains a loyal ****** customer.
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