Complaints

This profile includes complaints for O'Regan's Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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O'Regan's Automotive Group has 5 locations, listed below.

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  O'Regan's Automotive Group

  60 Baker Drive, Unit A Dartmouth, NS B2W 6L4

  
• 

  O'Regan's Automotive Group

  463 Windmill Road Dartmouth, NS B3A 1K1

  
• 

  O'Regan's Automotive Group

  3260 Kempt Road Halifax, NS B3K 4X1

  
• 

  O'Regan's Automotive Group

  203 North Street Bridgewater, NS B4V 2V7

  
• 

  O'Regan's Automotive Group

  2477 Robie Street Halifax, NS B3K 4N2

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planed to buy a used **** ****** ***** on Oct 7th. the sales manager was ******. ****** showed me the car and told me it is in perfect condition. I trusted ****** so that i gave 500 dollars for deposit and decide to pay the whole payment after one week.
  The company promise to provide me with a car in good condition. However, I found some problems with the engine when I checked hood of the car. As the picture showed, I found some rust on the crash bar of the car, I wasn't sure at the time, so I asked ****** and he said it wasn't rust because this part was made of aluminum. But I was very aware that this part wouldn't be made of aluminum. I began to doubt the professionalism of ****** and the car dealership. When I went to the car dealership for the second time, there was a different statement. The person in charge of the car dealership told me that this part was made of steel. But when I contacted general manager through email, he said that this part is indeed rust, and he suggested that I choose another car, other cars will not have this problem. I began to doubt the professionalism and the quality of the cars of the dealership. So I insisted to get my deposit back. I paid the deposit because I thought the car was in good condition, but now I found three different claims in three days, and I can't agree with them. I need to protect myself for consumer rights. I have every right to suspect that they are deceiving consumers. I don't think they have the right to take my deposit because the quality of the car is not what they described. it is definetly cheating and i hope that my right can be protected as a consumer.

  

  Business Response

  Date: 21/10/2022

  Green Light Certified pre-owned vehicles are reconditioned to
  ensure they are in good condition.  This vehicle
  has extremely minor surface corrosion on a bracket, very typical for a 7-year-old
  vehicle.  (See attached photo) We stand
  by our position that this vehicle is in very good condition, and that this would
  in no way be a cause for concern or future failure. 

  We have contacted the client directly.  They have confirmed they are satisfied with
  the outcome and now consider the matter closed. 

• Initial Complaint

  Date:19/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre-owned 2015 ****** on August 9, 2017 from O'Regan's ******, Halifax. I purchased extended warranty, which indicates on the document I have in hand that the warranty covers 60 months/100,000 km beginning on the date of purchase (Aug. 9/2017). I took my ****** to the dealership on July 8, 2022 for an issue with revving and power cutting out; the technician could not find the problem and told me to drive it and bring it back if the problem continued. The problem continued, and the earliest I could get a service appointment was on July 27. At that time, I was informed that it was a transmission issue, and the car was not safe to drive (clearly it was also not safe to drive when I drove it out of the shop 3 weeks earlier). I left it that day and the dealership "repaired" (or not) by replacing the valve body (said they would not replace the transmission). My husband picked up the car on Aug. 3. We drove it home to NB for vacation (approx 400 km), and on the way back, Aug. 13, the transmission went completely, almost causing us to rear-end another car and cause an accident, with my 4-year-old granddaughter in the car. I had the car towed back to Halifax ($787.00 out of pocket) to the dealership, as I made the assumption that they would stand by their work and repair the car properly. However, as the car was 3.5 days out of warranty (expired at end of day Aug. 9; this was morning of Aug. 13) they are refusing to warranty my transmission (cost to repair $6000). I had only put 56,000 kms on it in those 5 years. The dealership submitted a "Good Faith Warranty" request to ****** Canada, which was denied Aug. 18. I was shocked, as I had the car into the dealership twice in the past 5 weeks for the same issue, while warranty was still perfectly valid, but the delays by the dealership and incorrect repairs resulted in the car being 3.5 days beyond warranty, and now ****** is refusing to do anything. ****** case #******** / O'Regan's ****** WO#*****

  

  Business Response

  Date: 25/08/2022

  We have contacted our customer directly to advise that the concern has been escalated to ****** Canada on her behalf.  We will contact her again as soon as they respond.  In the meantime, if she has any further questions or concerns, she can contact our Warranty Administrator, ******** ******* by telephone at ************ or by email at ********************.  It would be our pleasure to help. 

  Customer Answer

  Date: 06/09/2022

  Good evening,

  After a lengthy series of phone conversations this afternoon and evening with ****** Canada, and after fighting two additional rounds if denials of my request for repairs under warranty, I am pleased to report that this issue has now been resolved to my satisfaction. Thank you for your assistance and support in resolving this problem.

  Please don't hesitate to reach out if you require any additional information from me.

  Best regards,

  ******* ******

• Initial Complaint

  Date:30/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last 4 years I have had a persistent problem with severe steering/vibration problem with a new ***. I have incurred costs over $5k with alignments, tires and damage to alloys. A problem that *** Halifax was unable to repair. After my car recently came off warranty I took it to a recommended German car specialist in Chester NS. With the first visit the persistent problem was resolved. The service technician was perplexed as to why this had been a persistent problem. He mentioned that it looked as though the back tires had never been adjusted based on the lack of wear on the rear bolts compared to the stripped bolts in front. I have been in contact with ********** O'regan about my experience with no resolution. I would like in good faith my monies returned for the four years of alignments that were unsuccessful, my alloys replaced since the finish was damaged during their servicing, and last I would like compensation for the numerous tires that were replaced due to uneven wearing caused by bad alignments.

  

  Business Response

  Date: 11/08/2022

  We
  recommend one alignment per year.  This customer
  completed three alignments over four years. 
  Our pre and post alignment measurements indicate that adjustments were needed
  to both the front and rear.  Only minor
  adjustments were needed to the rear to return the vehicle to OEM specifications,
  causing very minimal wear on the adjusters.

  Tires
  were replaced between 22600 – 39000 kms, which is within the normal range on
  *** vehicles, due to tire size and type. 
   
  In summary, we do not feel that
  the alignment and tire requirements were excessive, given the age and kilometers
  on the vehicle. 

  
  In
  an email dated October 11, 2021, the customer advised that “the car felt great, just as I remembered it did
  from a few years back. So what ever you fiddled with seemed to do the job. Thanks
  to you and Jennifer for working that out. It’s a pleasure to drive again”.  We received not further communication or
  complaints until his recent Google review, more than six months later.    

  
  We
  have always taken this customer’s concerns very seriously and have invested
  considerable time, effort and resources to try to help.  As a
  gesture of goodwill, we stand by our
  offer to refinishing his rims, as mentioned in my previous email to the customer.  Beyond that, we
  believe there is nothing further we can do to address this matter.  

  
  If he reconsiders, we would be
  more than happy to assist him in coordinating this repair at no cost to him.  

  

  Business Response

  Date: 12/08/2022

  We recommend one alignment per year.  This customer completed three alignments over four years.  Our pre and post alignment measurements indicate that adjustments were needed to both the front and rear.  Only minor adjustments were needed to the rear to return the vehicle to OEM specifications, causing very minimal wear on the adjusters.

  Tires were replaced between 22600 – 39000 kms, which is within the normal range on *** vehicles, due to tire size and type.   
  In summary, we do not feel that the alignment and tire requirements were excessive, given the age and kilometers on the vehicle. 

  
  In an email dated October 11, 2021, the customer advised that “the car felt great, just as I remembered it did from a few years back. So what ever you fiddled with seemed to do the job. Thanks to you and Jennifer for working that out. It’s a pleasure to drive again”.  We received no further communication or complaints until his recent Google review, more than six months later.    

  
  We have always taken this customer’s concerns very seriously and have invested considerable time, effort and resources to try to help.  As a gesture of goodwill, we stand by our offer to refinishing his rims, as mentioned in my previous email to the customer.  Beyond that, we believe there is nothing further we can do to address this matter.  

  
  If he reconsiders, we would be more than happy to assist him in coordinating this repair at no cost to him.