Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Used Car Dealers

Hayden's Auto Centre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Hayden's Auto Centre's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hayden's Auto Centre has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/05/2025

      Type:Customer Service Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking for a car in July 2024 when I contacted Hayden Auto regarding a RAV 4 I saw on their website. The sales associate requested that I fill out a form before moving forward that included my Social Sevice Number (SSN) I felt wary because I was just interested in test driving the vehicle. I was not interested in applying for financing.

      The sales associate assured me it was just to have my SSN on file and was the company's general practice prior to having someone view a vehicle. The next day Hayden Auto ran a credit check prior to me even showing up for my appintment to check out the RAV4. I was upset due to the ding on my report and because they explicitly told me they were not going to run a credit report unless I was interested in financing.

      I learned that Nova Scotia is the only province in Canada that it is legal for a business can run a credit report without your permission.

      I was upset and decided to cancel my test drive and called to explain I hope they wouldn't do that to future customers.

      In the last year Hayden Autp has called me almost 12 times. Every time I say 'please remove me from your list. You dishonestly ran a credit report and I will never have any interest in buying a vehicle from you company'. Every time the salesperson agrees and a month later I get a call from some other person from the company.

      If this is how they handle potential customers sensitive informations (phone number and SSN). I am confident I would not trust them to be honest to sell me a used car.

      I would like Hayden Auto to remove all records of my phone number and Social Service Number from their company records and never contact me again.
    • Initial Complaint

      Date:04/07/2024

      Type:Customer Service Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like this company to no longer to contact me for any reason l. I've asked them for years to remove me from their contact list. They continue to harass me. I ask them how they get my number they hang up. I'm feeling targeted by these people. I'm feeling threatened.
    • Initial Complaint

      Date:17/05/2024

      Type:Customer Service Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey there I just fianaced a 2017 **** travers from Hayden's auto on may 11,2024
      When the Car arrived I noticed there was problems so before signing papers I called Ryan my car sales men and told him I do not want to sign for this car because there is problems going on , he informed me they would get everything taken care of , so come may 15 the car goes to garage, the garage sent a quote for 999.91 dollars, in my agreenment I was to get cash back , they r now not paying the cash back of the pill they had to pay at garage
    • Initial Complaint

      Date:29/11/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:


      just wanted to get the facts straight before closing the complaint as hayden said i was not involved in the purchase.

      Business Response

      Date: 30/11/2022

      I’d first like to state that the person making this complaint is not the person who purchased the car from our Dealership, but her father trying to obtain her loan information on her behalf. Both the email and phone number belong to him, and he has nothing to do with the loan and/or purchase of the vehicle. If there was something that we could have done on ****** ********* behalf, we absolutely would, however would not be able to supply the information to someone who is not the purchaser of the vehicle.

      Second, the complaint is stemming from the customer not able to get ahold of ********* to obtain a loan payout. As a dealership, once we send in the banking contracts, we no longer have the ability to change and/or receive information from the bank on behalf of the customer due to privacy reasons. This is policy for every single bank and lender that we work with which includes ***, **********, ****, etc. Additionally, the contact center for Dealer support is completely different from the customer service center, each one having different systems and tools. (example, Dealer support helps adjudicate credit decisions and even needs to contact customer service to obtain a customer’s payment history, Customer service is unable to assist in any credit adjudications or questions regarding purchases)

      If we have a returning customer that is applying for financing, and is staying with the same bank, the bank will then supply us with the payout amount after we submit the application so we can properly adjust our worksheets to ensure the loan of the trade in vehicle has been paid in full. The reference number that is on the conditional sales contract is the dealer reference number, not the customer's account number that the bank assigns to the file after the loan is finalized.

      We have explained this numerous times, however the customer’s father is becoming increasingly agitated and refuses to listen. We’ve supplied them with customer service contact numbers and suggested even visiting a local ********* branch.

      Whatever email Ms. ******* provided at the time of purchase was given to us and she signed off on it stating that is her email. The salesperson that Mr. ******* is talking to is trying to diffuse an irate customer who has absolutely zero context of the deal as it was not the original salesperson who Ms. ******* purchased a vehicle from, and was part of a list of reasons as to why there may possibly be an error on an email address.

      We were then accused of not providing the loan agreement to the customer, and that ********* would have emailed it to them if they had the correct email address. They followed it up with a photo showing what they received, and it was the loan agreement. 

      Again, we are unable to obtain ANY client/bank information from the lender on a customer’s behalf - and I’m sure someone would be hard pressed to find a financial institution that willingly releases customer’s information to third party without consent of the individual. I completely understand the customer's frustration regarding obtaining a buyout, however their frustration is with the financial institution and not us.

      Thanks,

      Business Response

      Date: 07/12/2022

      Unfortunately, just as the conversations we've previously had with Mr. *******, we are continually going around in circles as he's arguing semantics. Whether he helped his daughter purchase a vehicle or not, he is not on the finance contract and therefore cannot obtain information on his daughters loan on her behalf unless she was to give consent to the financial institution. At the time of purchase the customer will go over the documents, given plenty of time to read the contracts and bring up any questions, if any. The credit application shows contact information, address, full legal name, etc., where the customer will sign off stating the information is correct; as well as prior to funding the contract, ********* will conduct a "Welcome Call" where they speak with the customer to set a first payment date (or confirm the one on the contract), confirm contact information, and introduce them to the lender

      If information changes, such as living addresses, it is advised to update your financial institution. Long hold times to get a hold of your financial institution can be extremely frustrating, however Hayden's has absolutely zero control over this, and suggested contacting a branch if you are unable to put the time aside to contact the lender. We were unaware that a branch is unable to help, because as I've explained numerous times, we don't have the ability to reach out to branches and customer service to obtain loan information on a customer's behalf, however it is good to know going forward.

      We do not have access to her account number

      We are unable to obtain a loan payout form from her lender (Unless she was to have an current, active loan application out)

      The customer's inability to obtain a Loan payout form has nothing to do with Hayden Agencies nor the information provided by the customer on the loan agreement, and more so that the customer is unwilling to wait to get ahold of someone at the financial institution. If a customer's information has changed since they purchased a vehicle, a lender has numerous alternative methods of validating a customer's identity over the phone.

       

      Thanks,

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.