Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  I am filing this complaint against an Audi service center for failing to resolve my vehicle’s electrical issue despite charging me $1,061.13 on January 23, 2025. This included two hours of labor at $199 per hour and $450 for a new battery. I brought my car in on January 15, 2025, after replacing three batteries that all drained quickly, suspecting an underlying electrical issue. I agreed to pay for a diagnostic inspection to identify and fix the problem. The service center assured me that the issue was resolved.
  
  However, just seven days later, on January 30, 2025, my car experienced the same problem. When I returned, they claimed my new battery had already failed, refused to provide warranty coverage, and asked me to pay again for another battery and repairs.
  
  This is unacceptable and deceptive. I paid for diagnostics and repairs to fix the root cause, yet **** misdiagnosed the issue and falsely assured me that it was resolved. Now, they are demanding additional payments for the same unresolved issue. This is misleading and unfair business practice.
  
  My Requests:
  Compensation for my time wasted, as I have spent significant time making multiple trips and filing complaints. **** must properly diagnose and fix the original issue at no extra cost, as I have already paid for a resolution they failed to provide.
  I request BBB’s assistance in holding **** accountable for their failure to deliver proper service and their misleading assurances. Thank you for your attention to this matter.
  
  Sincerely,

  

  Business Response

  Date: 31/03/2025

  This first time this client has ever came to Audi Halifax was on Jan 15 2025 stating he has replaced his battery three times and it keeps going dead.  It even states on the first repair order that he replaced it himself.  With these vehicles if a battery is replaced the new battery has to be registered to the vehicle or the vehicle thinks it still has a old battery in and will continue to drain.  When he was asked this question if he or ******** **** registered the new battery his reply was no.  We informed that could be the reason for his batteries keep going dead and not holding a charge, as we see it all the time client come in from other shops with battery issues and this is typically the reason.

   

  Audi Halifax performed a battery test and it was confirmed the battery in his vehicle was completed drained and the test also informed that the client only drove less that 2000km in the last year.  Which could also be the reason if he does not have a trickle charger to keep the battery maintained.  In order to go any further with diagnosis a new battery had to be replaced with a factory battery and be registered to the vehicle.

   

  The client gave the permission to replace the battery with a OEM battery and register it to the vehicle. The faults for the battery we cleared and did not return so there was no reason to perform any further testing on the battery.  We did note on the repair order that there are faults for air bag as the light is on the dash as well as stability control warning lights.  We did not look in to this at this time, but advised the client and it is also stated on the repair order which is attached.

   

  The client returned on Feb 11 2025 with about 20km more on the vehicle stating the battery has gone dead again.  This repair order is also attached to this email where we replaced the battery again for him at no charge to him. Puzzled we did look into it a bit more as it is not typically to have been drained again.  At that time we did notice that the hydraulic suspension was removed and noticed there was a little cylinder plugged into the old suspension plugs for the shocks as well as there was another module wired in and none of this is OEM.  This could possible be his concern, but we do not work with aftermarket components only factory components and specifications.  We have no way of knowing what these components do or control.  It would be best to go back to the place where the modifications were made for further diagnosis.

   

  He does have a open recall to replace the Passenger Occupant Detection System but we were unable to perform it as the passengers front seat does not move and the seat has to come out in order for the recall to be performed.  This would have to be fixed first at the clients expense.

   

  The last repair order which I have attached is a complete refund to the client of $1061.13 is which he paid on the first repair order for the battery replacement.  This client received two free batteries at no charge to him.  I believe we went above and beyond for this client as this is the first time we had seen him and we spent a lot of time and money on him.

   

  If there is anything else I can do or provide please do not hesitate to reach out to me.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this car 12/08/2023 I have had multiple known me manufacturing issues with the car and Audi Halifax and Audi Canada both refused to help me even though both are technical service bulletins acknowledging that the car had this anticipated issue from the manufacturer it is not a consumer issue that I have created.
  This also creates create safety issues as when I’m driving because the moonroof leaks and the lights are censored they turn on on and off by themselves which creates distracted driving and then the second issue I have is a child lock malfunction that started after they did a reset of my sensors on the car but they claim that has no relation as it’s a technical service bulletin
  ************************************************************ *********************************************************** I’m reaching out because I purchased this car a year ago I was not able to get in before the four years is up But the car is under the 80,000 and I did purchase an additional extended warranty when I bought the used car but they’re not willing to cover all issues because these are manufacturing issues. I’m looking for advice or if this can be of any help at this point the anticipated repairs are close to $10,000.
  I have multiple videos but I just cannot upload them I can send them

  

  Business Response

  Date: 06/01/2025

  This client purchased her 2019 **** Q3 from **** ***** and purchased their Extended Warranty from her sister who works there.  Her in service date is 07/31/2019 so her base warranty is 4 years or 80,000kms which ever comes first.  Her base warranty expired on 07/30/2024 due by time, even though she is under the mileage.

   

  This first time the client came in was a sublet repair  from **** ********* on June 26,  2024 for a recalibration as the front bumper either was removed or replaced.  At this time there was no faults stored in her computer system for child lock system.

   

  S****** called on Aug 9 2024 at 3:06 pm  to schedule an appointment for the child lock malfunction light on.  At the time of her booking (notes attached below) stated this started happening right after she had picked up the vehicle from **** ********* (we are not affiliated with **** ********* or **** *****).  At this time her warranty had already expired, but she thought it was going to be covered by her insurance company.  That  repair order is attached in this email as well. When the Technician scanned it found fault ******* and also found a Technical Service Bulletin (TSB) pertaining to this fault.  Technical Service Bulletins are only information for a Technician and they are not in any way covered outside of a warranty period and not a type of extended warranty.  Parts and labour to replace all four door modules at that time was $3813.68 including tax.  Her insurance company I assume declined the coverage of the repair.

   

  ******** did call and schedule an appointment for us to look at her water leak on December 11, 2024,  but she called to cancel it and has not rescheduled it at this time.  I have spoken with her and her sister regarding this as well since the warranty that she purchased from her sister is not one of the brands we deal with.  I suggested having her vehicle sublet from **** ***** to see if her water leak is covered and if they cover the door modules also have it sublet it  here if they can not replace them.  This is what we do for our clients when they purchased extended warranties from us and other manufacturers. 

   

  There is a TBS for a Q3 sunroof leak, but I am not sure if that is what is wrong with her vehicle as it would really need to properly  diagnosed.  Again, TSB’s are just information for the Technicians for a repair and not in any way an extended warranty.  I have explained this to S******* in multiple emails as well.  Maybe her selling Dealership can offer some assistance to her or refund her money for the Extended Warranty she purchased. 

   

  Customer Answer

  Date: 09/01/2025

   I am rejecting this response because:
  
  
  Audi Halifax provides less than adequate service and diagnostic services and overall safety standards and performance. 
  

  I have gone elsewhere as I wanted a second opinion and what I received back is not in favor of Audi as you provided wrong information on the issue with my car and then you also are unwilling to assist with known issues with your vehicles, that are manufactured to have ISSUES. I would direct have filed to Audi Canada as well but sadly I cannot via the BBB so I am filing because I paid to have a diagnostic service and you gave me wrong information, and quote be an absurd and outrageous price for repair and it wasn’t even for the correct issue so you would’ve gone ahead perform the work and then it would’ve not resolved my problem and I imagine it would probably be a fight to have the correct work done or it would’ve taken multiple steps to have the correct work done with you guys.  
  I’ve also had my roof reviewed at this place as well they checked all working components based on the technical service bulletin I have already had the butyl tape added aside from the wind deflector everything is up to standard and functioning properly. I was told the wind deflector is not a Guarantee resolution to the water leak either it’s a possibility that it may or may not work, which is insane as the part is $600, we are not in a cheap province we have 15 % tax rate as well on top of the price of this part , for an issue you manufactured the car with . I think the wind deflector should be given to me at no cost. As not only did you provide wrong information while diagnosing my car you tried to have me come back and then trying to  charge me $189 plus tax and hour to look at the roof issue telling me there won’t be a a set length either and I have a feel you won’t have provided the correct information on the roof either as your technicians are clearly not trained properly . Audi Halifax simply has their hands in people pockets because they are the only Audi dealer in the area and pretty much the only service provider as well aside from ***. I am outraged about the unprofessionalism and wrong information provided at this point.